Vital Consular Reviews

Name: Vital Consular
Address: Unit 35, Batley Business Park, Technology Drive, Batley, Batley
Rating: 4.76

4.8 Rating 1,082 Reviews

94 %

of reviewers recommend Vital Consular

Company Reviews

Metrics

Info

4.8

Based on 1,082 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Vital Consular:

Consular specialist providing document legalisation and translation services. Take advantage of our huge database of knowledge on how to get these processes completed quickly and efficiently.

Powered by a highly experienced team of global staff who care as much about your requirements as you do, we are definitely not the cheapest, but consistently delivering a quality service needs expert staff that know what they are doing.

Save your precious time and money by letting us handle these complicated processes for you.

Visit Website

Phone:

03300881142

Email:

sales@vitalconsular.com

Location:

Unit 35, Batley Business Park,
Technology Drive,
Batley
Batley
WF17 6ER

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Vital Consular 5 star review on 21st August 2022

Irene A

Vital Consular 1 star review on 8th June 2021

Yannick

Vital Consular 5 star review on 28th August 2020

Marwa G

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Needed a document certifying and then apostille from FCDO - done on time and much quicker than going direct to FCDO”

Helpful Report

Thank you Richard for taking the time to leave your review. We are thrilled to hear that we were able to assist you efficiently with certifying your document and obtaining an apostille from FCDO. Our team works diligently to ensure a streamlined and prompt service, so it's fantastic to know that we were able to deliver quicker results compared to going direct to FCDO.

“My partner and I purchased the 10-day legalization package for our documents on 11/06/2024. Unfortunately, I didn't receive my documents until 26/07/2024. Although I sent my passport a bit late on 27/06/2024, it still took the company nearly a month to process and return my documents. I was leaving the country on 22/06/2024, so I didn't get my documents in time. I kindly asked if they could send me PDF versions to mitigate the inconvenience. Two staff members confirmed via email (which I have proof of) that they would send the PDFs. However, a week later, they informed me I would need to pay for the PDFs and refused to send them without payment. I do not recommend this service and will not be using them again. Very inconvenient company.”

Helpful Report

Hi there. I can see that this is the second review you have left in regards to the same order. We have been in contact via email. Please see below the email reply Thank you for taking the time to leave your review. We have both been in communication via email. Please see below the email response. 14/6/24 - Vital Consular received your paperwork and when your paperwork was booked onto the system we requested a scan of your passport so we could start the process. 27/6/24 - The passport scan was received As you had sent a police check that had to be processed on the original document you were advised that if you wanted your qualifications to be processed as a certified copy then we would not be able to do all the documents under one cover sheet. However, if you were happy for your qualifications to be processed as their originals we could process all your documents under the one cover sheet saving you fees. 07/7/2024 - You confirmed you were happy to process all your original documents under the one cover sheet. 08/7/2024 - As we now had everything we required to start the process your order was started. 25/7/2024 - Your order was dispatched to you Vietnam Express process is a 2-3 weeks processing time and based on this your order end date was due on 29th July if we base it on the 3 weeks. I am sorry that you are feeling frustrated with the service but the processing time does not and can not start until we have all the documents and information required so unfortunately even though we did receive you paperwork on the 14/6/24 we were unable to start the process. In regards to the scan, I can see that Toby did offer to forward the scan when the documents were completed but I cant see where this was sent so I apologise for that. I have attached the scan to this thread. I do hope the above places your mind at ease that we processed your order as quickly as we could once we had all the relevant information to do so. Kind regards

“Delivered on time thanks”

Helpful Report

“Excellent service- I can't recommend Vital Consular highly enough- super, efficient friendly service.”

Helpful Report

“The service provided for documentation legalisation was second to none. The staff were kind and accommodating throughout the whole process. Best of all, the regular updates when documents passed from one stage to another always kept me in the loop. This was a huge relief, especially when the original documents are one of a kind and deadlines need to be met.”

Helpful Report

“Emma was very good at viral consular, kept me updated and did everything I asked, which resulted my partner also using this service 10/10”

Helpful Report

“Terrible. Waited around a month for a 10 day service. Staff were friendly over email and seemed to be helpful. But diddnt stick to what they said at all. I ended up having to leave the country without my documents. Vital could not even send me a pdf which they said over email they would then told me I had to pay, which I hands down refused. Do not use vital.”

Helpful Report

Thank you for taking the time to leave your review. We have both been in communication via email. Please see below the email response. 14/6/24 - Vital Consular received your paperwork and when your paperwork was booked onto the system we requested a scan of your passport so we could start the process. 27/6/24 - The passport scan was received As you had sent a police check that had to be processed on the original document you were advised that if you wanted your qualifications to be processed as a certified copy then we would not be able to do all the documents under one cover sheet. However, if you were happy for your qualifications to be processed as their originals we could process all your documents under the one cover sheet saving you fees. 07/7/2024 - You confirmed you were happy to process all your original documents under the one cover sheet. 08/7/2024 - As we now had everything we required to start the process your order was started. 25/7/2024 - Your order was dispatched to you Vietnam Express process is a 2-3 weeks processing time and based on this your order end date was due on 29th July if we base it on the 3 weeks. I am sorry that you are feeling frustrated with the service but the processing time does not and can not start until we have all the documents and information required so unfortunately even though we did receive you paperwork on the 14/6/24 we were unable to start the process. In regards to the scan, I can see that Toby did offer to forward the scan when the documents were completed but I cant see where this was sent so I apologise for that. I have attached the scan to this thread. I do hope the above places your mind at ease that we processed your order as quickly as we could once we had all the relevant information to do so. Kind regards

“Second or third time I have used these guys and, once again, very happy with the quality of service and customer communication.”

Helpful Report

Dear Scott, Thank you so much for taking the time to leave your review We greatly appreciate your feedback and are thrilled to hear that you have chosen our services for the second or third time. Your continuous trust in us means a lot. We are delighted that you found our service and customer communication to be of high quality. Providing an exceptional experience for our customers is our top priority, and receiving positive reviews like yours serves as a great motivation for our team.

“I was really happy with the service I received from Vital Consular, they were professional at all levels. Thank you.”

Helpful Report

Thank you Susan for taking the time to leave your review. Our team strives to be professional at all levels, and it's wonderful to know that we met your expectations. Your kind words mean a lot to us, and we appreciate you taking the time to share your positive experience. If there's anything else we can assist you with in the future, please don't hesitate to reach out to us.

“Have used vital consular twice to get documents attested for the UAE and received great service both times. They keep you updated after each step is processed and when your documents are ready.”

Helpful Report

Dear Kamakshi, Thank you so much for taking the time to leave your review. At Vital Consular, we strive to offer excellent customer service and ensure that our clients are kept well-informed throughout the process. We understand the importance of staying updated after each step, as well as the anticipation of knowing when your documents are ready.

“Trustworthy . Reliable. There was just one point however where I was not receiving updates and had to email to ask for them.”

Helpful Report

Thank you Irene for taking the time to leave your review. We sincerely apologize for any inconvenience caused by the lack of updates. We understand that this may have been frustrating for you. We strive to provide excellent customer service, and your feedback will help us further improve our communication procedures.

“Excellent service and very quick. Very kind sales agents and fast response time.”

Helpful Report

Dear Amy, Thank you so much for taking the time to leave your review We are delighted that our team of sales agents could assist you with kindness and that our response time met your expectations. Providing exceptional service and prompt responses are our top priorities, and we are glad to know that we delivered on both fronts.

“Excellent service, kept informed of the progress of the attestation.”

Helpful Report

Dear Elaine, Thank you so much for taking the time to leave your review We understand the importance of keeping our clients informed throughout the attestation process, and we are glad that we were able to meet your expectations in this regard.

“Thank you Vital Consular for the provided services. Great job, and I received the documents a bit earlier than expected. The courier though for the transfer of the documents (England >to Greece= 40 pounds) was a bit pricey.”

Helpful Report

Thank you so much for taking the time to leave your review We're glad to know that you received your documents earlier than expected - great job to our team! We understand your concern about the courier fees for the transfer of the documents from England to Greece. We continually strive to offer competitive pricing while ensuring the safe and timely delivery of your important documents.

“Having just received my documents overseas I have the following issues with some of the advertised claims: Regular updates: None until I pressed for an update. No hidden costs: Not true. A cost was incurred for Vitals legal team to notarise my marriage certificate as the now deceased priest wasn’t on the FCDO database therefore it failed their checks. Guaranteed successful service: not without a hidden cost”

Helpful Report

Thank you Chris for taking the time to leave your review. I am sorry you did not receive the auto updates, this must have been a technical issue and I apologise for that. In regards to the additional fee for your marriage certificate. Unfortunately this is out of our hands. The Foreign Office apply their apostille based on the signatory. The signatory has to be registered on the Foreign Offices database and if they are not then the document will be rejected. Vital do not have access to the signature list with the Foreign Office so we are unable to pre empt any rejections. Apologies for this.

“Good, efficient service.”

Helpful Report

Thank you Neil for taking the time to leave your review. We're thrilled to hear that you found our service to be good and efficient. Our team works tirelessly to provide a seamless experience for our customers, and it's wonderful to know that we met your expectations.

“To be honest I was very disappointed with the service we received this time around. We are usual customers of Vital Consular and have used your services multiple times. This time there was a big delay in receiving our documents that cost us to pay fines for my childs residence status where we live. We paid the extra premium and opted for express service but still received the documents late as if it was a standard service. Another thing is that the team at Vital Consular messed up the attestations. We requested for specific attestations on each document but unfortunately nothing was followed as we clearly requested multiple times. When I called to complain one of your team members basically told me he couldn’t do anything to help solve the issue even if it meant attesting the certificates correctly again.”

Helpful Report

Thank you Nora for taking the time to leave your review. I am sorry to hear that you were not happy with our services. This is not something that we like to hear. I have checked through all correspondence in regards to your order and I am sorry I can not see anything to do with an error on your order. If Vital have done something incorrect with an order we will always rectify the problem free of charge so if you were told anything other than this then I apologise for that.

“Professional and timely service with status updates along the way and very responsive customer service. Thank you!”

Helpful Report

Thank you Olga for taking the time to leave your review. We strive to provide professional and timely assistance to our customers, along with regular status updates throughout the process. Our dedicated customer service team always endeavors to be responsive and helpful.

“The great service from Vital Consular was expected from a professional service provider like them but it was the quick communication that earnt them the 5 stars; every question, every email was answered quickly and with clear advice and instructions. The regular updates on the process were also very appreciated.”

Helpful Report

Thank you Marcus for taking the time to leave your review. We strive to provide exceptional service, and we're glad that our professionalism met your expectations. However, what truly sets us apart is our commitment to quick communication. We understand the importance of prompt and clear responses to all your inquiries, and we're thrilled to learn that we were able to meet those needs for you. Moreover, it's heartening to know that our regular updates on the process were appreciated. We believe in keeping our customers informed every step of the way, and we're glad that this aspect of our service stood out to you.

“Very timely and professional. I look forward to working with Vital in the future as well.”

Helpful Report

Thank you for taking the time to leave your review Naveen It's fantastic to know that you had a positive experience with us, and we're delighted to have met your expectations. We also share your enthusiasm and look forward to working with you again in the future. Once again, thank you for your support and for choosing Vital Consular. If you need any further assistance or have any future document needs, please don't hesitate to reach out to us. We're here to help!

Vital Consular is rated 4.8 based on 1,082 reviews