Vital Consular Reviews

Name: Vital Consular
Address: Unit 35, Batley Business Park, Technology Drive, Batley, Batley
Rating: 4.76

4.8 Rating 1,082 Reviews

94 %

of reviewers recommend Vital Consular

Company Reviews

Metrics

Info

4.8

Based on 1,082 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Vital Consular:

Consular specialist providing document legalisation and translation services. Take advantage of our huge database of knowledge on how to get these processes completed quickly and efficiently.

Powered by a highly experienced team of global staff who care as much about your requirements as you do, we are definitely not the cheapest, but consistently delivering a quality service needs expert staff that know what they are doing.

Save your precious time and money by letting us handle these complicated processes for you.

Visit Website

Phone:

03300881142

Email:

sales@vitalconsular.com

Location:

Unit 35, Batley Business Park,
Technology Drive,
Batley
Batley
WF17 6ER

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Vital Consular 5 star review on 21st August 2022

Irene A

Vital Consular 1 star review on 8th June 2021

Yannick

Vital Consular 5 star review on 28th August 2020

Marwa G

Anonymous

Anonymous // 01/01/2019

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“Professional service with friendly and helpful staff. I recommend to choose another delivery company other than UPS, they are not professional. I recommend DHL or Aramex in Middle East region. Thanks a lot again for your service.”

Helpful Report

Thank you Mohammed for taking the time to leave your review. Firstly I would like to apologise, I have checked the tracking for your shipment and UPS did take longer than they usually do to delivery within the country destination. It is usually around 3 working days. I would however like to thank you for your lovely comments in regards to the team that dealt with your order, I will pass your comments onto all of them.

“They are very good but very expensive.”

Helpful Report

Thank you Wasim for taking the time to leave your feedback. It has been greatly received. I have had a look at your order which included the legalisation of a document that was not UK issued. With overseas documents they can be more expensive as the process is slightly different and we also have to ship the documents to and from the country the document was issued in. These services are provided at the best price we can offer and as a company we do aim to provide the service at the most competitive price available but I do take all your comments on board.

“Very good and fast service would definitely recommend to others”

Helpful Report

Thank you for your review Steve. I would also like to thank you for letting us know that you would be happy to recommend us to others, this is always something we love to hear.

“Excellent service, everything was processed on time. Staff were very professional. I would highly recommend this company.”

Helpful Report

Thank you Diane for taking the time to leave you lovely review. It is always nice to hear how professional our team are when undertaking a clients document legalisation.

“Helpful and prompt Received visa quickly”

Helpful Report

Thank you Patricia for leaving your review. I am very pleased to hear that the visa process was undertaken promptly and efficiently.

Thank you Patricia for your review. I will pass your comments onto our visa team. It is always nice to hear when our clients are happy with the service we have given them. Thank you

“Very efficient! Thank you!”

Helpful Report

Thank you for taking the time to leave your review Nerissa. This has been very well received and appreciated.

Thank you Nerissa for taking the time to leave your review. it has been very much appreciated and welcomed.

“its very helpful for these kind of attestation specially overseas, if you done little bit more speedy then I would give 5star”

Helpful Report

Thank you for taking the time to leave your review Ali. I am really happy to hear that you appreciate the service we offer. In regards to the process time, I have looked into your order and we did in fact ship your completed document to you 5 days early. As a company we do offer different speeds of service as we are aware some clients require the completed documents with them sooner than others do, apologies if you were unaware of this.

“You should avoid this company at all costs. A fairly simple legalisation of a UK education certificate for use in a third country has become a nightmare. First, they forgot to ask me for key documents needed in the procedure. This involved me rushing to create these documents last minute, with multiple trips to a different city, queues and expenses. Second, I had to remind them that another document (a photocopy of the passport) was needed. This was an information available online. Third, they managed to have the their submission rejected because they didn’t follow the embassy’s instructions (instructions available online). Now they are asking for an additional fee to continue the procedure.Yes, you heard well. I had asked for a quote and paid for a service. They didn’t provide the service and now are asking for additional money to complete the service. In all this, a month has gone by. I have no legalised certificate, have spent money in posting and shipping documents, wasted time and now my job offer is at risk.”

Helpful Report

Thank you for taking the time to leave your review. Firstly I would like to apologise that you are not happy with the processing of your document. Application forms are sent to our clients on confirmation of order which it is stated on the quotation you received. However, the form was sent to you after the confirmation and for this I apologise that there was a delay. You mentioned above that we have had your document for 1 month, we received your document on the 10th October and as your order processing time is a 15-20 working day time frame the 20 working days is on Thursday 7th of November which means we are still on target to complete you order in the time frame quoted. There has been some miscommunication for your order and for that I am very sorry, This will be looked into internally and processes changed so it does not happen with future orders. Once the error had been recognised with the verification we instructed our solicitor to rectify the issue immediately which took 1 day and then we were able to submit your document to the Embassy keeping the order on track to complete within the time frame quoted.

“Quick, convenient and trustable.”

Helpful Report

Hi Luiz Thank you for taking the time to leave your review. It is very much appreciated.

“Great service. Quick response to emails, kept me up to date. Quite pricey, but get the job done smoothly and fast.”

Helpful Report

Hi Joshua Thank you for taking the time to leave your review. It has been very welcomed. As a company we do aim to provide the service at the most competitive price available but I do take your comments on board.

“I came across Vital consular as I left applying for my mother's visa a little late. From start to finish the staff on the phone/emails were so helpful. Very straight forward and very fast at responding. A process which would've taken me a couple of weeks to sort out they did in under a week. No stress. Thank you for all your help and I will definitely use them again.”

Helpful Report

Hi Anna Thank you for taking the time to leave your review. It has been very much appreciated and I shall pass your comments onto the Visa team. We will look forward to working with you again in the future.

“From start to finish the service was professional and polite. Would recommend to anyone and will definitely be using Vital Consular again. Thank you for all your help and assistance.”

Helpful Report

Thank you Raymond for taking the time to leave your review. I am very pleased to hear that we completed your Visa in a professional way and we look forward to working with you again.

“This is the second time I have used Vital Consular and again just perfect. I would highly recommend using their services. It has made moving to the UAE so easy. I would use them every time. Thank you so much”

Helpful Report

Hi Victoria Thank you so much for taking the time to leave your review. It has been very much welcomed and appreciated. I am very happy to hear that on both occasions of using our services, we undertook your order in the professional manner as it should have. We will look forward to working with you again in the future if the need arises.

“Professional and speedy service, would highly recommend.”

Helpful Report

Thank you for your review Sarah. It has been very warmly received and appreciated.

“We want to thank you for your exemplary service of providing the legalized documents in a timely manner. Your constant communication in keeping us abreast of the status of the documents was very much appreciated. I would recommend your services.”

Helpful Report

Thank you Bernett for taking the time to leave your review. It has been very warmly received and appreciated. It is always nice to hear that our team have undertaken your legalisation in a professional and timely manner and that you would be happy to recommend us to others. Thank you

“Vital Consular provided an outstanding experience. They answered promptly anytime I asked a question and kept me updated through the whole process. Would definitely use their services again!”

Helpful Report

Thank you for your review Alpar It has been greatly received. We will be happy to work with you again if there is a requirement.

“As promised from my first phone call with them , they would have my documents attested and completed , sent back to me in under 5 days. All around excellent service and frequent updates of documents given. Every email I sent was responded to and only a couple of calls went unanswered. Highly recommend this company you get what you pay for and that’s a good price for a premium service.”

Helpful Report

Thank you Adil for taking the time to leave your review. I am very happy to hear that we undertook your legalisation in a professional and timely manner. I do apologise for the calls that you were unable to get through on. I will look into this to ensure it doesn't happen again.

“The service to date has been extremely poor. My comments have already been emailed with an unsatisfactory response outcome. We will not be using Vital again.”

Helpful Report

Hi Jessica I am very sorry to hear that you are not happy with the service we offered on this order. I am aware of the email between our team and yourselves. I will pass your comments onto your account manager.

“Helpful, guided me every step of the way with care and understanding. Professional and efficient, would reccoment the professionals any day.”

Helpful Report

Thank you for taking the time to leave your lovely feedback. it is very much appreciated. It is always good to hear that someone is happy to recommend our services, this always tells us that we dealing with the processing of peoples documents in a professional manner.

“Made the process simple. Speedy return of documents. I'm not sure of the market rates but I found the service to be expensive.”

Helpful Report

Thank you for taking the time to leave your feedback Natasha It has been very much appreciated. As a company we do aim to provide the service at the most competitive price available but I take your comments on board and thank you.

Vital Consular is rated 4.8 based on 1,082 reviews