Vital Consular Reviews

Name: Vital Consular
Address: Unit 35, Batley Business Park, Technology Drive, Batley, Batley
Rating: 4.76

4.8 Rating 1,082 Reviews

94 %

of reviewers recommend Vital Consular

Company Reviews

Metrics

Info

4.8

Based on 1,082 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Vital Consular:

Consular specialist providing document legalisation and translation services. Take advantage of our huge database of knowledge on how to get these processes completed quickly and efficiently.

Powered by a highly experienced team of global staff who care as much about your requirements as you do, we are definitely not the cheapest, but consistently delivering a quality service needs expert staff that know what they are doing.

Save your precious time and money by letting us handle these complicated processes for you.

Visit Website

Phone:

03300881142

Email:

sales@vitalconsular.com

Location:

Unit 35, Batley Business Park,
Technology Drive,
Batley
Batley
WF17 6ER

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Vital Consular 5 star review on 21st August 2022

Irene A

Vital Consular 1 star review on 8th June 2021

Yannick

Vital Consular 5 star review on 28th August 2020

Marwa G

Anonymous

Anonymous // 01/01/2019

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“Thank you for a very efficient service the information recieved which for us as a family is very important.”

Helpful Report

Hi Dawn Thank you for your review. it is very much appreciated. I am happy to hear that Vital took away the stress of what you needed as a family.

“Very helpful and answered any questions I had. Fast service when you need it but at a cost.”

Helpful Report

Thank you for your review Frazer, It has been very much welcomed and appreciated

“Excellent communication throughout, deadlines met, great understanding of what is required in an ever changing China visa process!”

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Thank you Garry for taking the time to leave you review. It has been greatly received I am pleased to hear that you received a high level of customer support from our team.

“I read some bad reviews about the service. They are small minded reviews it seems as I had nothing but exceptional communication and service from start to finish. I spoke with around 4 staff throughout the process and all of them were understanding and massively helpful. Getting a document to you on the other side of the world in a jiffy :-)”

Helpful Report

Thank you Mark for taking the time to leave your review it is very much appreciated. I would like to also thank you for your comment in regards to the bad reviews we have had left previously. We would always be happy to work with you again if the opportunity arose

“I sent out documents out to the Department of State in the U.S. for authentication. I got the my documents that I was authenticating in the U.K. through Vital Consular back, before the ones I'd sent out in country. Also, they were willing to scan the documents as soon as they had gotten authenticated so I could send them to the school in China immediately. The folks at Vital Consular were willing to go above and beyond when I needed it. Thank you. Truly, MM”

Helpful Report

Hi Michael Thank you for taking the time to leave your lovely review. I am very happy to hear that your document was completed in a timely manner and within the time frame you were quoted. It will be a pleasure working with you again if the opportunity arose.

“I really appreciated the service from Vital Consular. The icing on the cake is the communication that is in place between their team and you at each stage of the process. Very good! Thank you guys! Julien”

Helpful Report

Thank you for taking the time to leave your feedback Julien It has been very much appreciated. I am very happy to hear that you appreciated the automated emails that are sent after each stage of the legalisation.

“I have recently had my attested certificate returned. From the very beginning, I was given a fair quote, and once I accepted and sent off my documents, I was kept updated regarding the progression at each stage via email. My original certificate along with the attested certificate, was delivered to me on time and well sealed and protected. I would definitely use this company again and highly recommend that you do too! Thank you! 😉”

Helpful Report

Hi Lorraine Thank you for leaving lovely review, it is very much appreciated. It is always nice to hear that people are very happy with the service we have provided. We hear often that our automated emails are very useful to all or clients and again it looks like the were useful for you too. It would be a great pleasure working with you again if the opportunity arose

“I have used the services of Vital Consular, and the service level was exceptional. Excellent follow up, updates and customer services. I would definitely use them again and would certainly recommend them to others.”

Helpful Report

Hi Wessam Thank you for leaving your lovely review. I am so happy to hear that the level of service you received was to the high standard it should have been. We will look forward to working with you again should the opportunity arise.

“This is the second time I have needed the services of Vital Consular. Excellent service, professional and friendly. Certificates always received in the time frame stated. Expensive, but you get what you pay for and it saves doing it yourself. Highly recommended.”

Helpful Report

Hi Jane Thank you for taking the time to leave you feedback. I am very happy to hear that we have undertaken both your legalisations in the professional manner they should have been.

“We had a slight complication on the destination of the delivery but after great communication, we all managed to return the documents and send them to the original destination in Dubai. Regards Francis Green”

Helpful Report

Hi Francis Thank you for taking the time to leave your feedback. I am pleased to hear that your issue was rectified quickly and your documents were delivered to the correct destination.

“Sean Garvey, Ami Fox and Louise Wood were all very helpful, efficient and highly professional.”

Helpful Report

Hi Justin Thank you for your lovely comments, I will be sure to pass them onto all involved. You have been lovely to work with also.

Thank you Justin for your feedback. It has been warmly received and very much appreciated and I will be sure to pass your comments onto the team.

“No fuss, submitted documents and they were duly returned within the timeframe. One thing that would help is if the website provided now of the process feedback like documents received, documents dispatched. That's just feedback not critsism”

Helpful Report

Hi Paul Thank you for taking the time to leave your feedback. It has been warmly received and appreciated. We do operate an email service which would email you to advise that we have received your document and attached to that email would be a scanned copy of the submitted document. After each stage of the legalisation you should have also received an automated email advising that this part had not been completed. Then once the legalisation has been completed you should have receive a separate email advising the tracking reference. We do this so our clients know where in the legalisation process there documents are. I apologise if this did not happen on this occasion.

Hi Paul Thank you for taking the time to leave your feedback. Thank you for your feedback on a website tracker. I will pass your comments onto our IT department. You should have received automated emails after each stage of your legalisation was completed so you knew at what stage the process was at. Apologies if you did not receive these.

“I needed to get a UK document authenticated while living overseas. Luckily, I came across Vital's website, and took the plunge, with trepidation and anxiety. I need not have worried. Their return contact was immediate, informative, and helpful. They gave me a quote, based on my precise specification. They carried out the specified instructions within the time frames they had promised. And when they realized that that one part of the instruction was not actually necessary, they so advised me, and refunded that portion of the originally-agreed fee. At all stages, they were in constant contact to give progress updates, responding to mu (totally unnecessary, as it turned out) with grace and good humour. In fact, there is really no aspect of their service that I can find fault with, hence my high rating. I would happily recommend them ta anyone in my shoes.”

Helpful Report

Hi Gerry Thank you for your amazing feedback, we are all very appreciative. I will be sure to pass your lovely comments onto all involved. It is always nice to receive a review like yours as this highlights that we are doing as we should for our clients and their needs. It will be lovely to work with you again in the future if you were to require our services again.

“I was so nervous to send all my originals to a company and anxious about how long the authentication would take because I was quite pressed for time. But better service i could not have had! Andrew was so incredibly professional and efficient: he took me through the process step by step and assured me all the way. He was always willing to answer any questions, even explaining the same thing to me as many times as I needed. He was so polite, helpful and nothing was too much effort for him. Thank you Vital Consular for such amazing service and for handling my documents so carefully. I will recommend you to all that I come into contact with.”

Helpful Report

Thank you for your amazing feedback. I will pass all your comments onto Andrew. It is lovely to hear that we undertook your legalisation in the way that was expected. Thank you also for your comment that you would recommend us to others.

“Very happy with the service, I would recommend them to anyone seeing this”

Helpful Report

Thank you so much for taking the time to leave your feedback. It has been greatly received and very much appreciated. Thank you

“I urgently needed documents attested and dispatched abroad. The process from start to end with vital consular was seamless and extremely efficient. Customer service was amazing - overall a great company which provides the service promised. Highly recommended!”

Helpful Report

Hi Syed Thank you for taking the time to leave a review, it has been very much appreciated. I will certainly pass your comments onto all involved in the process. We look forward to working with you again in the future if the opportunity arose.

“Service was fantastic, and I got all I needed verified pretty quickly. Staff were polite and understanding despite me breathing down their neck every step of the way, I can't recommend them enough! I would suggest anyone engaging their services to clearly explain their needs and double check documents before physically sending it out. The only small gripe I have is that the scanning service cost 15 pounds, even for a one-page document.”

Helpful Report

Thank you for your feedback Sheng I can not thank you enough for your lovely feedback, it is always nice to hear that we have undertaken the service in the professional way that it should have been. It is also lovely when we hear that someone would recommend our services to others, this means we have done what we should have done.

“Great service. In my personal experience, my documents were processed within the time frame specified as per the chosen service. However, just don’t forget to put the order number on the delivered parcel to avoid any delays.”

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Thank you for taking the time to leave your feedback Mohamed It has been warmly received and appreciated. It is good to hear that we completed your legalisation in the specified time frame.

“They were efficient and well informed. If I emailed any questions, they responded within 24 hours. All of my paperwork was completed in time without any issue.”

Helpful Report

Thank you for taking the time to leave a feedback review. It is great to hear that we dealt with any of your questions promptly and your paperwork was completed in the timely manner it should have been.

“An extremely professional service with quick response!”

Helpful Report

Thank you James. Your feedback is very welcomed.

Vital Consular is rated 4.8 based on 1,082 reviews