Vital Consular Reviews

Name: Vital Consular
Address: Unit 35, Batley Business Park, Technology Drive, Batley, Batley
Rating: 4.76

4.8 Rating 1,082 Reviews

94 %

of reviewers recommend Vital Consular

Company Reviews

Metrics

Info

4.8

Based on 1,082 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Vital Consular:

Consular specialist providing document legalisation and translation services. Take advantage of our huge database of knowledge on how to get these processes completed quickly and efficiently.

Powered by a highly experienced team of global staff who care as much about your requirements as you do, we are definitely not the cheapest, but consistently delivering a quality service needs expert staff that know what they are doing.

Save your precious time and money by letting us handle these complicated processes for you.

Visit Website

Phone:

03300881142

Email:

sales@vitalconsular.com

Location:

Unit 35, Batley Business Park,
Technology Drive,
Batley
Batley
WF17 6ER

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Vital Consular 5 star review on 21st August 2022

Irene A

Vital Consular 1 star review on 8th June 2021

Yannick

Vital Consular 5 star review on 28th August 2020

Marwa G

Anonymous

Anonymous // 01/01/2019

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“Excellent service. Very speedy and professional and kept me updated with every step of the process.”

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Thank you for taking the time to leave your review Zoe I am really happy that you was more than happy with the service provided.

“Excellent service Very Speedy delivery Updated constantly so felt very reassured”

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Thank you Jeanette Your comments have been very much appreciated and welcomed.

“Fantastic service. I was kept constantly informed of the progress of my order. Huge thanks to kate Barrett”

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Thank you Ian for taking the time to leave your review I am very happy to learn that our regular updates helped keep you informed at what stage your order was at.

“Very satisfied with their services.”

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Thank you for taking the time to leave your review. It has been very much appreciated.

“Very prompt and courteous service and timely updates. I am very happy that I chose to use your help!”

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Thank you for taking the time to leave your review. Your comments have been very much appreciated and welcomed.

“They do what they promise. Always answer emails, always willing to help.”

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Thank you Flavia I am very happy to ready your review

“I was very satisfied with the extremely professional work of the staff”

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Thank you for taking the time to leave your review It has been very much appreciated and welcomed.

“Your service is awesome!!! Very friendly and approachable staffs.”

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Thank you Irene for taking the time to leave your amazing review. I am so very happy that you have been amazed by the service we have given. Good luck with your new role.

“First of all. Thank you for making the customer service so friendly, taking your responsibility seriously, and completing the work gracefully! You deserve so much. Thank you #Kate, #Nichola, #Louise and other teammates 😇 Cheers to all the team members 😇 😇 Highly recommended 😇”

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Thank you Thilanka for taking the time to leave your review. I will be sure to pass your lovely praise on to the team involved.

“I've had two sets of documentation which we submitted for attestation at the start of May 2022. The attestation of the document in the UK (a degree certificate from a UK university) seemed to have been completed quickly enough but wasn't forwarded to the UAE to complete the process until I specifically asked for it to be done. The second set of documents for attestation has taken many twists and turns partly due to the local (Kenyan) government authorities asking for additional information during the process. My experience is that I've had to make phone calls and to write plenty of emails to Vital Consular and their Kenyan partners in order to follow up the status of my documents. My family and I hoped to have our UAE visas in order to travel by 10th August but the delays in getting our documents ready mean that our new employers are still waiting for us to get certain documents stamped in order to submit our visa and work permit applications. There could definitely have been better communication from Vital Consular on the progress of the process in order to have time to handle the inevitable curveball which government agencies always present in such cases. Sadly we seem likely to face a delayed entry into the UAE, which defeats the purpose behind us starting the process early in a bid to ensure a smooth transition to a new country. Given the reputation of the company, we expected better information flow. It didn't help that we kept dealing with different people in the organisation and it felt like we had to call the UK office to follow up emails we had written. We now have very tight timelines to get the UAE stamps on our documents which should now all be hopefully with the Vital Certificates Dubai office. We can only hope and pray that the processing of the UAE MOFA stamps on our documents will be way faster than our previous experience in order to facilitate the visa/work permit process”

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Thank you for taking the time to leave your review. I am very sorry that you feel that you did not receive the service you wished for. In regards to the UK documents not being sent to our Dubai team for MOFA as soon as they were completed. This is never done if there are other documents on the order. We wait for all documents to catch up and then send them all together so all documents are finalised together. I can appreciate the frustration with the Kenyan documents, as you say it was down to Kenya requesting additional supporting documents and for that, I apologise but unfortunately, sometimes we are not aware of additional information required until we start the process. I have looked through the email threads between yourself and my team and I can see that they answered your queries when you did message but sometimes there may have been a slight delay due to us having to obtain some information for you but you did always receive a reply in a timely manner. We do allow all of our support team to deal with the same email enquiries but this does not take away the fact that everyone who replies to your emails always read through the content first to make themselves aware of the situation. We allow this so as not to delay any replies being sent as we do have members of the team that work different hours.

“Amazing, communicative and great service”

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Thank you so much for taking the time to leave a review. It has been very much appreciated and welcomed.

“Dear Sean, Paul & Nilem, I have received my documents and I just wanted to convey my heartiest BIG thank you for your service. From the time of start the process to receive back the documents, your support is very well appreciated. Truly speaking I have never thought this will be happen, as I found it online about your service I did not had a single TRUST with your firm as I was believed could be bogus. Yet took the risk and processed. Finally I felt its the one of the best services I have ever had. Once again your service is commendable. I am dam recommending your service to all who is outside of UK and having confused mind.”

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Hi Rimzan Thank you so much for leaving your lovely review. It is very much appreciated. Receiving reviews like yours highlights that what Vital are doing for our clients is worthwhile and does take away the stresses of this part of the process. I would like to thank you for taking that risk and ordering through us and we look forward to working with you again in there was ever a requirement. Good luck with everything in your new employment.

“Great and fast service. Communication was top! Highly recommended”

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Thank you Daniel for taking the time to leave a review. It has been very much appreciated and welcomed.

“Very helpful and professional service! The staff were very good and they will give you great advice and really competitive price”

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Thank you Suha for taking the time to leave a review. We are very pleased that our team dealt with your requirements with professionalism and were on hand with any questions you may have had.

“Document was returned duly stamped within a few days. Very hapy.”

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Thank you Rowland for taking the time to leave your review. It is always great to learn that our clients are happy with the service we have provided.

“Great service Communication was excellent every step of the way”

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Thank you for taking the time to leave your review Afiya. I am really happy to hear you were very happy with the service we offered.

“The VitalConsular team were very helpful in my case and provided full support along the way.”

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Thank you Victor for taking the time to leave your review. Your comments have been very much welcomed and appreciated. Thank you.

“Extremely helpful and considerate with the whole process of moving and ascertaining documents for my VISA for Dubai, UAE. Updates were provided regularly and always contacted to ensure communication was also regular.”

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Thank you Declan for taking the time to leave your review. I must say you were an absolute pleasure to deal with and we look forward to working with you again in the need was ever required.

“Efficient, reasonably priced and reliable”

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Thank you Julian for taking the time to leave your review. It has been very much appreciated and welcomed.

“Absolutely excellent service. Vital Consular kept me informed every step of the way. They made it seem to easy. Thank you for your professionalism and efficiency.”

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Hi Katharine Thank you so much for taking the time to leave your review. I am very pleased to hear that our regular updates were very helpful and they kept you informed at what stage the process was at.

Vital Consular is rated 4.8 based on 1,082 reviews