Vital Consular Reviews

Name: Vital Consular
Address: Unit 35, Batley Business Park, Technology Drive, Batley, Batley
Rating: 4.76

4.8 Rating 1,082 Reviews

94 %

of reviewers recommend Vital Consular

Company Reviews

Metrics

Info

4.8

Based on 1,082 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Vital Consular:

Consular specialist providing document legalisation and translation services. Take advantage of our huge database of knowledge on how to get these processes completed quickly and efficiently.

Powered by a highly experienced team of global staff who care as much about your requirements as you do, we are definitely not the cheapest, but consistently delivering a quality service needs expert staff that know what they are doing.

Save your precious time and money by letting us handle these complicated processes for you.

Visit Website

Phone:

03300881142

Email:

sales@vitalconsular.com

Location:

Unit 35, Batley Business Park,
Technology Drive,
Batley
Batley
WF17 6ER

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Vital Consular 5 star review on 21st August 2022

Irene A

Vital Consular 1 star review on 8th June 2021

Yannick

Vital Consular 5 star review on 28th August 2020

Marwa G

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“An excellent service from start to finish, with experts who provided clear advice at every stage. Would strongly recommend.”

Helpful Report

Thanks so much Iain for taking the time to leave your review. We aim to provide an excellent service from start to finish and it's wonderful to hear that our experts provided clear advice at every stage. We're so glad you would recommend us.

“Always extremely efficient and helpful. Thank you.”

Helpful Report

Thank you for taking the time to leave your review Bridget. We are very glad that our service was efficient and helpful to you. We value your feedback, and we appreciate your support. Thank you.

“I will recommend this company to anyone looking to use the service I used to get documents attested. I will like to make a special mention of Nilem (London) who has been professional and efficient in responding to all my queries. She is a credit to the organisation. Thank you so much Vital Consular!”

Helpful Report

Thank you for taking the time to leave your review Abena. I am really pleased to hear that you were very happy with the service we provided. I will be sure to pass your lovely comments onto Nilem

“Am from Belize 🇧🇿 and the service provided was very efficient and reliable!”

Helpful Report

Thank you for taking the time to leave your review Emelda. We are so glad to hear that you had a great experience, especially as someone from Belize 🇧🇿.

“So far so good. Still have paperwork being processed by you. The delay is not at your end. There is confusion when automatic emails are sent to me giving me wrong information. This has happened a couple of times. On one occasion I got 7 emails one after the other saying the same thing. The staff are very efficient and easy to correspond with”

Helpful Report

Thank you Derek for taking the time to leave a review. I am very sorry about the issue with the system sending you multiple emails and thank you for your understanding. Our IT team did look into the issue.

“I highly recommend Vital Consular to anyone who wants to get their documents done with zero stress and frustration. I received replies on the same day within hours. I got my questions answered and my doubts cleared fast. They are efficient in getting things done. 5/5 indeed!”

Helpful Report

Thank you Thet for taking the time to leave your review I'm so pleased to hear that Vital Consular and our services have been able to provide you with a smooth and effortless experience! It is a delight to know that you have received quick responses to your queries as well as your documents done in no time. It makes us proud to receive such great reviews like yours, and we look forward to serving you again!

“Hi! I sent multiple emails inquiring about my situation before sending the document to you. I waited for about a week without receiving any replies, so I sent my certificate anyway. This was a risk I took, as I did not receive confirmation that my document could be legalized. I am satisfied with the speed and efficiency of the legalization process. However, I am disappointed with the lack of customer service before I paid and sent my certificate. I would have appreciated the opportunity to speak with someone about my document and confirm that it could be legalized before I proceeded. I hope that you will take this feedback into consideration and improve your customer service. I would be happy to provide more details about my experience if that would be helpful. Thank you for your time and attention to this matter.”

Helpful Report

Thank you for taking the time to leave your review Bryan I have checked the correspondence from yourself and my team and on the 3rd of August at 7.04am you sent a scan of your document asking if we could assist with the attestation. On the same day at 9.51am my colleague emailed a quotation to you. Us issuing a quotation is confirmation that we are able to assist with the process. We take great pride in providing our customers with top-notch service and making sure that every interaction is as pleasant and as helpful as possible. We look forward to continuing to work hard to ensure that all of our customers are happy and satisfied. If you ever need help in the future, please don't hesitate to reach out!

“Brilliant service. There was a bit of hiccup with my documents getting lost before even reaching the offices, but the Vital Consular team were fantastic, and assisted me throughout the whole process.”

Helpful Report

Thank you for taking the time to leave your review Salika I am truly grateful and delighted to know that our team was able to provide you with such great service despite a hiccup along the way and that you're thankful of our assistance throughout. I will pass on your kind words to the team. Thank you again.

“Delivered as per the agreed time. Thank you for keeping the promise and also for updating us on each process. Great work!”

Helpful Report

Thank you for taking the time to leave your review Endalkachew We really appreciate that you have made the effort to rate us and we acknowledge that the delivery was made as per the agreed time. We are proud of the great work done by our team. Thank you!

“Communicated via phone calls and emails. Very timely email replies and updates! Clear instructions are given if necessary. You can relax and be confident that your certificate will be attested and reach safely wherever you are! Thank you Vital Consular for your excellent service!”

Helpful Report

Thank you Rachel for taking the time to leave your review We are so happy to hear that communication was smooth. We strive to make the process as convenient and stress free as possible for our customers and are glad that this was reflected in your experience. Thank you for your kind words!

“Am very satisfied with the service I got from Vital Consular. Everyone was professional in their approach and I was always kept updated on the stages of the process. I will recommend them to anyone, any day!”

Helpful Report

Thank you for taking the time to leave your review Dao I am really pleased that you were happy with the service we provided.

“It's very easy and straightforward to use! Very fats response time. Definitely took the pressure off!”

Helpful Report

Thank you so much Anwaar for taking the time to leave your review. We are delighted to know that you found it is very easy to use, that the response time is fast and that it took the pressure off! We appreciate your feedback and are glad that you are happy with the service.

“Kate, Emma and Gavin did a good job helping me with my enquiries. They were prompt and patient. Thanks very much for your kind assistance and support! The prompt status updates were also great. The guide was helpful although it did require me a few times to go through to understand the whole process. Perhaps better rephrased/ instructional headers would help make it dummy-proof. Thanks again!”

Helpful Report

Thank you so much, Sheila, for your generous 5-star rating of Vital Consular! We really appreciate your kind words and the acknowledgement of the hard work our team has put in. We'll definitely consider your suggestion to make our process more user-friendly.

“Good and speedy service”

Helpful Report

Thank you for taking the time to leave a review Lazare Your comments have been very much welcomed.

“I paid for express urgent delivery on my documents. When they finally arrived my name was misspelt on the documents. I was so upset as I had a job/flight lined up abroad and because of this mistake (although my passport and certificate documents clearly stated the spelling of my name) I had to send back the documents for them to be corrected which took another 7-10 days. I missed the start of my job etc and it really set me back. I understand a simple mistake is easily done however when I contacted vital consular about a refund or any reimbursement for the delay and trouble the mistake on their behalf had caused... There was no reply to my emails or to issue any sort of refund or reimbursement for the emergency urgent delivery service I had paid for. I am still trying to get into contact with them today and still no reply.”

Helpful Report

Hi Caley Thank you for getting in touch. Apologies you are unhappy with the service we provided. I have checked through all correspondence and I can see that initially one of our team assisted in helping to get your document re done without the original because the school you were at had lost your attested copy which was also your original. You are correct and the document was created in the name of Carley instead of Caley and for this we sincerely apologise. Once this was pointed out the problem was sorted on our urgent service which takes a few days to complete. You have been offered a full refund for the courier fee in which you have accepted and this is going through the process at the moment.

“The service was done fast and they have a very good team and customer service, and no hidden fees.”

Helpful Report

Thank you for taking the time to leave your review. Your comments have been very much appreciated and welcomed.

“Very very satisfied with the service that was provided to me. Documents were provided on time and all updates were provided with 100% accuracy as mentioned in their website. Very legitimate service 🙏”

Helpful Report

Thank you for taking the time to leave your review Chanuka. I am really pleased that the updates worked as they should.

“Top class service from start to finish would highly recommend if you want your certificate attested hassle free. I was given regular updates and there was always someone to answer and questions a great service.”

Helpful Report

Thank you for taking the time to leave your review Gillian It is so lovely to receive comments like yours. We do endeavour to always deliver a top class service to all our clients

“Precise and guaranteed service, highly recommended.”

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Thank you Ahmad for taking the time to leave your review. Your comments are very much appreciated.

“Excellent and very useful service - would use them again as well as recommend them to anyone else in need of this type of service.”

Helpful Report

Thank you for taking the time to leave your review Mathieu. I am very happy that you are pleased with the service you received and we are very appreciative that you are happy to recommend others.

Vital Consular is rated 4.8 based on 1,082 reviews