Vital Consular Reviews

Name: Vital Consular
Address: Unit 35, Batley Business Park, Technology Drive, Batley, Batley
Rating: 4.74

4.7 Rating 1,172 Reviews

94 %

of reviewers recommend Vital Consular

Company Reviews

Metrics

Info

4.7

Based on 1,172 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 93%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	2 - 3 Hours

About Vital Consular:

Consular specialist providing document legalisation and translation services. Take advantage of our huge database of knowledge on how to get these processes completed quickly and efficiently.

Powered by a highly experienced team of global staff who care as much about your requirements as you do, we are definitely not the cheapest, but consistently delivering a quality service needs expert staff that know what they are doing.

Save your precious time and money by letting us handle these complicated processes for you.

Visit Website

Phone:

03300881142

Email:

sales@vitalconsular.com

Location:

Unit 35, Batley Business Park,
Technology Drive,
Batley
Batley
WF17 6ER

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Vital Consular 5 star review on 21st August 2022

Irene A

Vital Consular 1 star review on 8th June 2021

Yannick

Vital Consular 5 star review on 28th August 2020

Marwa G

Anonymous

Anonymous // 01/01/2019

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“I booked the urgent service for an attestation of my bachelors degree. The promised 6-10 days are their most optimistic outcome which could not be adhered to and is basically not achievable for them. Relying on that, left me with some salary loss as my working visa process got delayed by that. Within the process, I asked for a scan as soon as they get the attestation - they charge extra of ~€20 (for a simple scan!). The "express" delivery took them a week to process and they charge ~€70 for that. I pointed that out via email communication to may at least get the urgent delivery fee refunded. What you get are some AI-generated answers referring to their T&C and further external factors, don't seeing any mistake from their end. They also don´t care about the urgency itself - I had better experiences with government authorities. Many things don´t add up here - If you pay ~€ 500 for a service, you expect a different kind of treatment. Only book their services for non time-critical services, if at all.”

Helpful Report

Thank you for taking the time to leave your review. As mentioned in the email correspondence Vital completed your order within the timeframe quoted. Unfortunately when we were dispatching your order the conflict in the Middle East was starting. Also it was Easter within the UK which did affect the delivery timeframe. All this was explained to you prior to you placing your order and you still decided to move forward and order the service through our website. In regards to the Pdf scan. When you are placing your order on our website you are asked if you would like to add a scan to your order for 15 pounds and you requested not to. Once your order was nearing completion you asked for a scan to be sent to you to but did not want to pay the fee for the additional service. I am sorry you are not happy with the service we undertook for you. We did everything we could as a company to minimise the delivery time with the conflict in the Middle East. The courier we use had to re route which was a longer journey. There is nothing we could have done to make this part any quicker. Apologies

“Fast, professional, reliable. Would recommend and use your services again in the future.”

Helpful Report

Thank you for your review, Karina. We’re glad you found our service fast, professional, and reliable, and that you’d recommend us. If there’s anything else we can assist with, please let us know.

“Every step of the verification process was handled professionally. I like it. The documents arrived safe. Thank you”

Helpful Report

Thank you for your review, Anthony. We’re glad every step of the verification process was handled professionally, that you liked it, and that the documents arrived safely. If there’s anything else we can assist with, please let us know.

“My documents were done on time and accurately. 10/10 experience”

Helpful Report

Thank you for your review, Abisoye. We’re glad your documents were done on time and accurately—glad you had a great experience. If there’s anything else we can assist with, please let us know.

“fast and responsible work. Bit expensive.”

Helpful Report

Thank you for your review, Santhosh. We’re glad you found our work fast and responsible, and we appreciate your feedback on the pricing. If there’s anything else we can assist with, please let us know.

“Efficient, communicative and clearly experienced at navigating the byzantine international bureaucracy. Chapeau.”

Helpful Report

Thank you for your review, Simon. We’re glad our team could efficiently navigate the international bureaucracy and that you found us clearly experienced. If there’s anything else we can assist with, please let us know.

“I was really disappointed with my service from Vital. Whilst I eventually received my documents, there were many hold ups and issues along the way tjhat made the process painful and left me feeling like I paid for a service I did not receive. I will set out the issues I encountered below: 1. The original email confirmation included incorrect information (or at least, incomplete information): I was instructed to send my original documents to the Vital offices. I paid for postage in advance, and happened to have another query meaning I phoned up the office, at which point they informed me NOT to send my originals, but to email scanned copies of the documents instead. Had I known this, I would have sent them 2 weeks earlier, and saved myself the postage fee I already paid and sped up the process significantly. 2. There was little communication when my documents were being processed (and they were processed for over a month) so I had little confidence where the documents were, whilst my new employer was asking for them 3. I was sent an email claiming my documents had been sent to me, but the tracking code was missing. When I reached out, I was told I wouldn't be sent my documents until I paid my 'outstanding fees' I wasn't aware I had. The original email had been sent in error, and my documents would be witheld from me until I had paid out. 4. This is the one that made me really quite upset, as I was made to feel like this was my fault and that I purposely had tried not to pay, which is not something I would ever do - I was charged for an upgrade I never had, and forced to pay for it. I had discussed upgrading my service to 'express' via email previously, but decided not to, as the payment link didn't work, and I wasn't comfortable paying via bank transfer. My documents were then witheld, as I never paid the upgrade fee - but my documents were not processed via the upgraded timeframe. In fact, they took over 4 working weeks after I discussed the upgrade (and after I had sent them), which is even longer than the advertised 'standard' timeframe. Even though I pointed this out, my documents weren't sent until I paid for the upgrade that I didn't receive. I was informed that since I requested it, but didn't pay, they made the decision to proceed with the upgrade anyway. This is simply not true, but when I informed the team of this, they did not respond, and I ultimately had to pay the additional charge, as I had already waited so long for my documents. Overall, I had some good experiences with customer service at the start of the process, but I was left feeling quite upset, without my documents for a long period of time, and very much overcharged.”

Helpful Report

Hi Emma, Thank you for taking the time to share your comments. I would, however, like to clarify a few points. Having reviewed all correspondence relating to your order, I can confirm that at no stage did you express any dissatisfaction. On the contrary, your communications conveyed appreciation for our efforts to process your order as efficiently as possible. You were advised that we would commence your order using the PDF documents provided. This was due to one of your certificates requiring amendment to reflect a different name, which was causing a delay. In order to assist and expedite the process, we proceeded using the PDFs issued to you. In terms of communication, you received our standard update emails at the completion of each stage of the process. These updates are sent to keep clients informed of their order’s progress and to assist them in updating their HR departments when required. You did receive an email advising that your order had been shipped without a tracking reference. I apologise for this, as this message was sent in error and I understand how this may have caused some confusion. Regarding the additional payment, you requested an upgrade from our standard service to our express service. In order to continue progressing your order without delay, we proceeded with the process prior to receipt of the additional fee. Once the order was completed, payment of the outstanding balance was required before dispatch. Despite a one‑week closure at the Embassy, we still completed the service within the 20‑working‑day express timeframe.

“Documents were received promptly by solicitors in Spain . Can now used to complete legal requirements”

Helpful Report

Thank you for your review, William. We’re glad to hear that the documents were received promptly by solicitors in Spain and that you can now complete the legal requirements. If there’s anything else we can assist with, please let us know.

“Excellent service and kept updated on progress”

Helpful Report

Thank you for your review, Graeme. We’re delighted you found our service excellent and that you were kept updated on progress. If there’s anything else we can assist with, please let us know.

“Reliable but expensive UK-based document legalisation and attestation specialists.”

Helpful Report

Thank you for your kind review, Aleksei. We’re glad you found us reliable for UK document legalization and attestation. We understand that cost is an important consideration, and we’re always here to discuss options that can help fit your needs. If there’s anything more we can do to assist or any questions about the process, please let us know.

“The service was exceptional and very fast. I am currently working in Namibia and needed my UK qualifications to be apostilled for a new job in China. I was quite worried about how to manage the process from abroad, but Vital Consular made everything quick and easy. They handled the entire process efficiently, and I received my apostilled documents safely via DHL. I would highly recommend their service. Mandy Liedke”

Helpful Report

Thank you for your review, Mandy. We’re thrilled to hear our service was fast and efficient in handling the apostille from Namibia to China and that DHL delivery worked smoothly. We appreciate your recommendation and are here for any future needs.

“Their apostille service was lightning fast and I had my doccuments back in the States before any other doccument came back. I'd use their services any time I need a UK doccument notarized!”

Helpful Report

Thank you for your review, Derick. We’re thrilled to hear our apostille service was lightning fast and that you had your documents back in the States quickly. We’d be happy to assist again whenever you need a UK document notarised.

“Flawless service. The entire process was handled in a very professional and efficient manner.”

Helpful Report

Thank you for your review, David. We’re glad to hear you experienced flawless service and a very professional, efficient process. We appreciate your feedback and are here to help whenever you need us next.

“Great service and friendly staff, got the job done in time, thank you.”

Helpful Report

Thank you for your review, Juan. We’re glad to hear you experienced great service, friendly staff, and that the job was completed on time. We appreciate your feedback and are here to help whenever you need us next.

“Very effecient in timing, updating and delivering”

Helpful Report

Thank you for your review, Ahmed. We’re glad to hear you found our timing, updates, and delivery efficient. We appreciate your feedback and are here to help whenever you need us next.

“I had a really good experience, communication was excellent throughout the whole process and the documents were delivered within 20 days as promised.”

Helpful Report

Thank you for your review, Zein. We’re delighted you had a really good experience, with excellent communication and timely delivery of documents. We appreciate your kind words and look forward to assisting you again.

“Very good service they provide, and do everything without delay. I will be using again Vital Consular when I need Thanks Nicola and Tom . Very helpful .”

Helpful Report

Thank you for your review, Nargis. We’re glad you found our service very good and that there was no delay. We’ll pass your thanks to Nicola and Tom. We look forward to assisting you again.

“Smooth process”

Helpful Report

Thank you for your review, David. We’re glad the process was smooth and that you had a positive experience. We appreciate your feedback and look forward to assisting you again.

“I originally requested attestation to cover all documents I submitted and was quoted on that basis. Only after I chased for clarification did it become clear that not all documents were actually included. I was then told that an additional document did not need to be attested, despite this being a specific requirement requested on behalf of my employer. Communication was the main issue throughout the process. Updates were rarely provided unless I followed up myself. The first update was sent to an incorrect email address, meaning I never received it. Each email response also came from a different person, which made continuity and clarity difficult. That said, the call centre staff were very good whenever I spoke to someone directly — helpful and polite — but proactive communication was lacking. For the price paid, I would expect automatic status updates or at least an online portal where progress can be tracked on a clear timeline. Overall, the service fell short of expectations given the cost, mainly due to communication and transparency issues.”

Helpful Report

“Documents were delivered as promised - there were some communication issues but comms improved once I raised it.”

Helpful Report

Thank you for your review, David. We’re glad the documents were delivered as promised and that communications improved after you raised it. We appreciate your feedback and look forward to assisting you again.

Vital Consular is rated 4.7 based on 1,172 reviews