Vital Parts Reviews

Name: Vital Parts
Address: Unit 17 Palace Industrial EstateBircholt Road, Maidstone
Rating: 4.74

4.7 Rating 2,991 Reviews

94 %

of reviewers recommend Vital Parts

4.7

Based on 2,991 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Vital Parts:

We are a friendly and innovative Plastic, Rubber & Metal Components company based in Maidstone, Kent. Supplying a wealth of standard and bespoke products for use in a number of Industries from Automotive to Hospitality.

We operate online through our ecommerce store, offering free samples, next day delivery and complimentary 3-4 day delivery on every single order.

Visit us today at https://www.vital-parts.co.uk

Visit Website

Phone:

01233713581

Email:

customerservices@vital-parts.co.uk

Location:

Unit 17 Palace Industrial EstateBircholt Road
Maidstone
ME15 9XU

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Vital Parts 5 star review on 7th March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately I had to pay £23.95 for prer-special delivery 10:30 next day and it looks like from Thursday 17/10/24 I only got a DHL delivery notice that they got muy parcel on Tuesday 22/10/24.”

Helpful Report

“Do not trust the stock levels on Amazon. They are not accurate so it's pot luck if they can actually deliver or not. Placed an oder for delivery a week ago, the Amazon tracking said dispatched and out for delivery as expected. Rang Vital Parts up several days later to see where the parts were and what the issue was and it turns out the products had not even been dispatched. Turns out a foot part of the item was not in stock and was on back order for several weeks from now. They worked out an alternative which in fairness was dispatched same day but now DHL have unknown delays and I have no idea when the items are going to arrive. In short I have lost a full day onsite due to the misleading stock levels and misleading tracking information and it looks like I'll probably lose a day tomorrow too. Basically guys if you can't connect to Amazon properly. Don't do it!”

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“Item delivered from Vital-Parts co.uk did not have a smooth dome head, there was embossed wording on the dome. Could not use. Not as pictured on their site”

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“useless communication parts not stock paid for next day delivery got it it 4 days later”

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“The screws you provided are the wrong size for the plastic feet. This is clearly the case and someone appears to have given me more of the wrong sized screws to conpensate !!!! I now have to go to the trouble of finding some if the right sized screws. So all in all very iritating especially since whoever packs the plastic feet clearly knew the screws were the wrong size. If you do not sort this out quickly I will 1. Never buy anything from you again and 2. Write a shirty review in trust pilot or however else I can find.”

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“Not been delivered as yet”

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“Hello, it is really amazing that you ask me for an opinion while my order is still not delivered ! For your information, it was passed to you 20 days ago... And on the other hand, customs duties were asked of me for an amount equal to about 30% of the price! I’m sorry to tell you, but I won’t order any more products from sites that are not part of ln Europe because it’s really too complicated. Cordially”

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“I placed a order at 10-30 Friday 10th of March.the order was not dispatch untill Tuesday 14th March Not enough staff in the warehouse still waiting”

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“Sorry to leave a disappointing review ! Placed order on a Tuesday paid for 1-2 days delivery got phone call Tuesday afternoon suggesting a replacement item all good so far …. Accepted replacement…. Took a chance and booked a Chippy for Thursday afternoon, the received an email ! Asking me if I could choose another replacement item ! Which obviously meant there was going to be no delivery… I rang to sort out whatever could be sorted and the man on the other end of the phone was very apologetic, I had to ask for a next day delivery of my order which I was made to feel as if it would be done as a favour !! In short I Paid for 1-2 days delivery took 3 luckily Chippy took £20 for time and fuel, products are great and I have now completed the task. Would use again but won’t be relying on delivery timings.”

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“If you are going to buy from this company check it has stock first.”

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“Didn't get parts no contact from them they asked for a review won't use again”

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“Not yet received”

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“GOODS NOTE RECEIVED POST OFFICE TRACKING A WASTE OF TIME”

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“ORDERED ON THE 30TH OF NOVEMBER AND STILL NOT ARRIVED, EMAILED THEM LAST WEEK AND STILL NO RESPONSE!”

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“No chance of reviewing what I haven't yet received!”

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“Dunno hasn't arrived yet. 6/12/22 Still hasn't arrived 8/12/22”

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“Goods have not yet been received (ordered end of august )”

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“I haven’t received it yet !!!”

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“Parts ordered on the 19th May with verbal guidance " with you in 2 to 3 weeks " finally arrived on the 27th September, not impressed, guess they were on a slow boat from China!”

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“Well I still haven't received the goods so that's not great! I asked that it not be sent with post as our postal service is basically non functional, but it was still sent with parcel force and as predicted I have still not received and am unlikely to. Considering the job was urgent and I have now wasted alot of money on parts and carriage and I have nothing to show for it, I am pretty 🙁”

Helpful Report

Vital Parts is rated 4.7 based on 2,991 reviews