Vital Parts Reviews

Name: Vital Parts
Address: Unit 17 Palace Industrial EstateBircholt Road, Maidstone
Rating: 4.74

4.7 Rating 2,989 Reviews

94 %

of reviewers recommend Vital Parts

4.7

Based on 2,989 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Vital Parts:

We are a friendly and innovative Plastic, Rubber & Metal Components company based in Maidstone, Kent. Supplying a wealth of standard and bespoke products for use in a number of Industries from Automotive to Hospitality.

We operate online through our ecommerce store, offering free samples, next day delivery and complimentary 3-4 day delivery on every single order.

Visit us today at https://www.vital-parts.co.uk

Visit Website

Phone:

01233713581

Email:

customerservices@vital-parts.co.uk

Location:

Unit 17 Palace Industrial EstateBircholt Road
Maidstone
ME15 9XU

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Vital Parts 5 star review on 22nd August 2024

Edwin Simbarashe MUNYARI

Vital Parts 5 star review on 25th September 2023

Elizabeth Shuker

Anonymous

Anonymous // 01/01/2019

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“superb easy and fast service!!!! many thanks paul...... WULFWERK METAL PRODUCTS”

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“Easy to order , prompt delivery, all good”

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“Ordered some high temp tape at short notice and it was delivered super fast the next day.”

Vital Parts 5 star review on 15th December 2020

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“Vital part cultivated our email from paypal without permission or knowledge, which we think is the height of ignorance. We will probably find it being used for spamming purposes in due course. If Vital Parts treat their customer's email with such shameless disregard- think before you buy from them.”

Helpful Report

Thank you for taking the time to leave your feedback regarding an email obtained by Vital Parts. I can confirm that we have reviewed our Marketing list and can confirm that your email is not included on this. All details provided by our customers are treated with the upmost care and should you wish to discuss this further, I would be happy to contact you at a suitable time. Please let me know the best contact number for you by emailing customerservices@vital-parts.co.uk. Kind Regards, Victoria Customer Service Manager.

“Actually communicated with a real person! Milaina was friendly and extremely helpful. A pleasure doing business with them”

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“Your help in quickly sending me a sample and which proved to be highly successful in its use for my latest sport training development. I have put you down on my list”

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“Had to chase order that were placed several weeks prior. With poor responses from supplier”

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Hi There, Thank you for taking the time to leave your comments. I am sorry to hear that the delivery time frame was not as expected. I can confirm that the order was dispatched the following day on a 48 hour service. As this fell on a Friday, the next working day available was Monday of which I can see this was then received. Please do not hesitate to contact our Customer Service Team if you wish to discuss this in more detail and we will be happy to help wherever possible. Kind regards, Victoria Customer Service Manager.

“Customer care is excellent, delivery is prompt, and quality goods so no complaints!”

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“Got my items but paid for next day delivery and had to wait 2 days. Sounds nothing but the cost of next day is excessive”

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Good morning Matt, I hope you are well. I have checked the tracking information for your order, and can see that your order was dispatched the same day the order was placed, collected by our courier Parcel Force and then was delivered to you a day late by them. Please accept our apologies for this delay and for any inconvenience this has cause you. If you would like to discuss this further with a member of our Customer Services team, please can you provide the best contact number and most suitable time of the day for us to call you. We can then look to resolve this for you! Thank you in advance. Kind regards, Vital Parts Ltd

“I made a mistake ordering and staff at VP were very helpful in establishing the correct size items needed and replacing the order for me over the phone. All I had to do was return the unwanted items. New items fit perfectly and good value for money. Thank you.”

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“God service.”

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“I bought screw glides to replace shepherd castors on a heavy antique sofa. What a result when pushed the sofa 'glides' over the carpet with minimum effort. Many thanks Nigel”

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“Exactly what I needed, speedy response”

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“Efficent service from order to delivery.”

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“verygood”

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“A small issue with a lost parcel was swiftly dealt with by customer services, very happy with how things were dealt with, will definitely be using vital parts again”

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“Good quality product, great price and next day delivery. Excellent experience.”

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“I WAS EXPECTING GREY AS THE PICTURE SHOWS. WOULD HAVE BEEN HELPFUL TO HAVE HAD A PROOF TO VIEW THE FONT BEFORE ORDERING.”

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“great parts, very weak service”

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Good Afternoon, Thank you for taking the time to leave your feedback, I am sorry to hear the service received was not satisfactory. I would like to look into the matter further for you and would be grateful if you could respond to the email attached with further information. Please let us know if you need any help in the future. Kind Regards, Victoria Vital Parts.

“Perfect for what I need them for”

Helpful Report

Vital Parts is rated 4.7 based on 2,989 reviews