Vital Parts Reviews

Name: Vital Parts
Address: Unit 17 Palace Industrial EstateBircholt Road, Maidstone
Rating: 4.74

4.7 Rating 2,989 Reviews

94 %

of reviewers recommend Vital Parts

4.7

Based on 2,989 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Vital Parts:

We are a friendly and innovative Plastic, Rubber & Metal Components company based in Maidstone, Kent. Supplying a wealth of standard and bespoke products for use in a number of Industries from Automotive to Hospitality.

We operate online through our ecommerce store, offering free samples, next day delivery and complimentary 3-4 day delivery on every single order.

Visit us today at https://www.vital-parts.co.uk

Visit Website

Phone:

01233713581

Email:

customerservices@vital-parts.co.uk

Location:

Unit 17 Palace Industrial EstateBircholt Road
Maidstone
ME15 9XU

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Vital Parts 5 star review on 22nd August 2024

Edwin Simbarashe MUNYARI

Vital Parts 5 star review on 25th September 2023

Elizabeth Shuker

Anonymous

Anonymous // 01/01/2019

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“fast, accurate delivery of an excellent product”

Helpful Report

“Perfect, just what I needed. I ordered the wrong ones but Vital Parts rung me up to check the order, received the next day. Above and beyond.....”

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“Happy with the service and the quality of the goods revived. Will deal again, many thanks.”

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“all went well with order quality good and prompt delivery.”

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“There was a delay on the parts available but they rang to advise, parts arrived within timeframe; parts of good quality”

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“Good service with paperwork sent as well. Thanks”

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“Exactly as needed - speedy delivery”

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“Swift service, backed by a good e-mail tracking/delivery system. Also considering the low value of my orders the postage charged is very reasonable compared to many other companies out there.”

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“Very good service. I was able to order something specific which I could not fined in the DIY shops or Amazon so well worth using.”

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“Got a call explaining some items were out of stock and the problem was resolved immediately and the call operator was very polite and efficient,well done 👍”

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“what I wanted/needed when i needed it”

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“The lady I dealt with was most helpful, I was trying to order some kits that were out of stock. She went out of her way and found all the items in singles and checked the stock gave me the codes to make my order hassle free. 10/10”

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“My sales contact was very helpful and responsive to questions about product options available. Would definitely use the company again and certainly recommend them to anybody needing their products.”

Vital Parts 5 star review on 11th January 2022

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“Asked to review my order “that has been some time since dispatched” but I have to date not received the order. So not impressed so far!!”

Helpful Report

Hi Jonathan, thank you for getting in touch with Vital Parts about the review request. I can see that the order was delivered dated 11/01/2022 on the same day of the review. I trust that you have received your goods however, if you need any further assistance, please feel free to get in touch with our Customer Service Department who will be happy to help. Kind Regards, Victoria Customer Service Manager

“I needed some plastic domed inserts for a breakfast bar stool, I found the exact match and they fit perfect - thanks again”

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“Excellent product & delivery”

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“I telephoned Michael Inniss for an urgent requirement on the 23rd of December, these were critical parts for work over the Xmas shut-down. Michael set up the account, packed and despatched the parts within the hour and the parts arrived by 11 am next day.”