Vital Parts Reviews

Name: Vital Parts
Address: Unit 17 Palace Industrial EstateBircholt Road, Maidstone
Rating: 4.74

4.7 Rating 2,990 Reviews

94 %

of reviewers recommend Vital Parts

4.7

Based on 2,990 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Vital Parts:

We are a friendly and innovative Plastic, Rubber & Metal Components company based in Maidstone, Kent. Supplying a wealth of standard and bespoke products for use in a number of Industries from Automotive to Hospitality.

We operate online through our ecommerce store, offering free samples, next day delivery and complimentary 3-4 day delivery on every single order.

Visit us today at https://www.vital-parts.co.uk

Visit Website

Phone:

01233713581

Email:

customerservices@vital-parts.co.uk

Location:

Unit 17 Palace Industrial EstateBircholt Road
Maidstone
ME15 9XU

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Vital Parts 5 star review on 22nd August 2024

Edwin Simbarashe MUNYARI

Vital Parts 5 star review on 25th September 2023

Elizabeth Shuker

Anonymous

Anonymous // 01/01/2019

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“Parts were very good quality”

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“East to use website, accurate description and quick delivery”

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“Excellent service and products. Would highly recommend.”

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“Ordered wrong size parts even though a small I was offered an immediate replacement from a very polite Vital Parts colleague.”

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“they offered a free sample.. we did not need it as the parts fit perfectly on our stool legs. From order to delivery no hitches. It would have been nice to have ordered fewer than we did to avoid the delivery charge.”

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“Vital Parts had the parts that I needed with a great choice of parts and a fast delivery offered.”

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“Goods received as stated, excellent customer service provided by Harry, advising parts ordered were out of stock but could offer an alternative.”

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“Quick and effortless”

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“These adjustable inserts finished of my project perfectly many thanks”

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“what I was expecting”

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“Excellent service and very helpful.”

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“Mike listened to my needs and recommended the right products. The nail -in PTFE glides arrived in a couple of days and were a dream to install. The furniture now moves quietly and effortlessly over the floor. I was able to get exactly the right number without wastage or over-purchase and delivery was included. I know where I shall go next time.”

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“Vital parts had just what I required on the shelf and dispatched them very quickly once ordered.”

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“Their staff were very helpful. Its just a shame that Vital Parts have a minimum order value but once I had made an order to the necessary value they could not have expedited the order more quickly”

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“Parts exactly as described and arrived promptly”

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“Parts do no fit into standard scaffold tubes so pretty useless to us.”

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Hi Sean, Apologies that you had an issue with our product, the Scaffold Inserts are detailed with all of their measurements on our website to avoid issues like this. However, we would of course be more than happy to exchange or refund your order as we understand that sometimes things like this can happen. In the meantime I have passed your details onto our customer services team who will be in contact shortly to provide a resolution. Kind regards, Josh B, Website Manager.