Vital Parts Reviews

Name: Vital Parts
Address: Unit 17 Palace Industrial EstateBircholt Road, Maidstone
Rating: 4.74

4.7 Rating 2,989 Reviews

94 %

of reviewers recommend Vital Parts

4.7

Based on 2,989 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Vital Parts:

We are a friendly and innovative Plastic, Rubber & Metal Components company based in Maidstone, Kent. Supplying a wealth of standard and bespoke products for use in a number of Industries from Automotive to Hospitality.

We operate online through our ecommerce store, offering free samples, next day delivery and complimentary 3-4 day delivery on every single order.

Visit us today at https://www.vital-parts.co.uk

Visit Website

Phone:

01233713581

Email:

customerservices@vital-parts.co.uk

Location:

Unit 17 Palace Industrial EstateBircholt Road
Maidstone
ME15 9XU

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Vital Parts 5 star review on 22nd August 2024

Edwin Simbarashe MUNYARI

Vital Parts 5 star review on 25th September 2023

Elizabeth Shuker

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item arrived within advertised time, good quality and does the job I bought it for”

Helpful Report

“I got the parts I ordered quite quickly but when I returned the items unused and unopened as they were not what I needed I wasn't given a full refund only partial refund which I thought was a bit rubbish as I had to pay to return the items too. Will NOT be ordering from this company again.”

Helpful Report

Good Afternoon, Thank you for taking the time to leave your feedback, all customer comments are important to us in ensuring the best experience is had. Our returns policy is visible on our website and provides information on our terms and conditions, which explains that we do not offer a free return policy service. Our Returns Form gives you the option to select a Return Exchange service, should the goods not be suitable and our Customer Service team are on hand to answer any queries you have on any of our processes and will happily assist you further. Kind Regards, Victoria Customer Service & Engagement Manager.

“Great quality parts that are hard to find elsewhere Fast delivery as well thanks”

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“Quick and efficient, with a product perfect for the job”

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“Excellent customer service. They didn't have the color of the product that I wanted, CS was straight o the phone to explain and apologise. They even sent it express mail as a goodwill gesture. The product was exactly as described. Overall very pleased with this company. And as a side note, it was only a small order.”

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“Great choice of grommets and washers to choose from with a good price and quick delivery definitely be back, thanks”

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“Quick, accurate and courteous. Highly recommend”

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“Very happy with the service easy to understand website and prompt delivery”

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“Even though on your website it stated 51cm the castors are much smaller. Your website makes it very difficult to determine what to buy.”

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Good Afternoon, Thank you for getting in touch following your order placed last month. I have reviewed the order on our systems and can see it matches up with that selected on the website. Stem/Plate Diameter: 10mm x 22mm Wheel Diameter: 50mm Wheel Height: 57mm Centre Wheel To Centre Stem: 19mm Castor Width: 53mm Weight Rating: 50kg Material: PA / Steel Rest assured, our Customer Service Team are always on hand via email, Livechat or over the phone to discuss any queries relating to sizes or suitability. If you wish to discuss a return exchange, please complete the form via the following link and we can process that for you for the part that would be better for your requirements. https://www.vital-parts.co.uk/returns-41-w.asp Many thanks. Victoria Customer Service & Engagement Manager.

“All arrived as specified and on time with no problems - 5 stars”

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“A great product”

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“An excellent company to deal with.”

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“The returns and swap worked very well”

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“All good”

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“Prompt delivery, good items, very happy”

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“Helpful customer service, would recommend.”

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“Excellent service, item arrived far sooner than stated. Item as described and good quality.”

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“Excellent service with prompt delivery and a good quality product range.”

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“Excellent at order processing, reporting and fast despatch.”

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“Good friendly service, lots of items to choose from, expensive carriage though.”

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Vital Parts is rated 4.7 based on 2,989 reviews