Vital Parts Reviews

Name: Vital Parts
Address: Unit 17 Palace Industrial EstateBircholt Road, Maidstone
Rating: 4.74

4.7 Rating 2,990 Reviews

94 %

of reviewers recommend Vital Parts

4.7

Based on 2,990 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Vital Parts:

We are a friendly and innovative Plastic, Rubber & Metal Components company based in Maidstone, Kent. Supplying a wealth of standard and bespoke products for use in a number of Industries from Automotive to Hospitality.

We operate online through our ecommerce store, offering free samples, next day delivery and complimentary 3-4 day delivery on every single order.

Visit us today at https://www.vital-parts.co.uk

Visit Website

Phone:

01233713581

Email:

customerservices@vital-parts.co.uk

Location:

Unit 17 Palace Industrial EstateBircholt Road
Maidstone
ME15 9XU

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Vital Parts 5 star review on 22nd August 2024

Edwin Simbarashe MUNYARI

Vital Parts 5 star review on 25th September 2023

Elizabeth Shuker

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a sample which arrived the next day ,a fantastic service for a low cost item ,i received a telephone call the following day to ask if everything was ok, the part was exactly right and i placed my order which arrived the following day, probably the best service i have had from any company in a long time , fantastic thank you very much Paul B.”

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“Very helpful and efficient service, and the chair leg pads arrived within a couple of days. Unfortunately 2 of the 51 sent were bent and unusable, but the rest were OK and seem to do the required job as expected.”

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“the web site is easy to use as well as ordering the much needed parts which fitted very well I'm very happy with it”

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“Good communication and quick delivery”

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“Web site very easy to use; able to order small quantities; very competitive prices and parts exactly what we wanted - chairs now glide smoothly over a thick-piled rug. Order arrived promptly. Good quality parts. Will definitely orders again and wouldn't hesitate to recommend vital parts”

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“PTFE nail on feet. Have ordered before so had no hesitation in ordering again for some kitchen chairs”

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“I was very impressed with Vital-Parts who displayed a high degree of customer service. Firstly they provided a free sample, followed by personal contact by telephone. Checked on the order which arrived within a few days and was perfect for my requirement. Well done Vital-Parts, a well earned 5* rating”

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“I ordered on Christmas Eve and the goods came just in the New Year - excellent service. A great range of plastic feet and I managed to get exactly what I wanted (the website was easy to navigate) at a good price. I have no connection to the firm and I'd be pleased to recommend them”

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“Excellent service, very satisfied.”

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“Found the item to solve our problem through a search on Google. Vital Parts came up and they had such a great variety of products. Very good communication once the order was processed over the Christmas holiday period. Perhaps would have appreciated knowing that they were closed as I would have saved myself the £12 cost for next day delivery!”

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“Prompt response & excellent service.”

Vital Parts 5 star review on 4th January 2018

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“good products, our dining chairs now glide easily on a wood floor instead of collecting dog hair on felts and dragging. Friendly emails to keep up to date with order progress, and quick delivery - even over the Christmas period. (I was expecting a longer delivery time .. ) What's not to like?”

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“Excellent service”

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“I ordered a small quantity of scaffold end caps in yellow and received free delivery. I was amazed how quickly they arrived and the quality of the product. Before ordering I spoke to a sales person who was most helpful. I will use this company again.”

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“Telephone support and delivery was excellent. The products are very good quality.”

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“Excellent service. The website is clear and easy to navigate, and a telephone query was answered promptly and with courtesy. Though mine was a small order, it arrived very promptly, with every clearly labelled. Can't fault it.”

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“An excellent product, delivered very speedily. They fit perfectly.”

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“Excellent service from start to finish”

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“Excellent Service”

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“Despite my order being small, VP went out of thier way to contact me over choices that affected it. Thanks VP.”

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Vital Parts is rated 4.7 based on 2,990 reviews