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Vital Parts Reviews

4.7 Rating 2,989 Reviews
94 %
of reviewers recommend Vital Parts
Company Reviews Product Reviews
1,498
 Metrics Info
4.7
Based on 2,989 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 91%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Vital Parts Reviews

About Vital Parts:

We are a friendly and innovative Plastic, Rubber & Metal Components company based in Maidstone, Kent. Supplying a wealth of standard and bespoke products for use in a number of Industries from Automotive to Hospitality.

We operate online through our ecommerce store, offering free samples, next day delivery and complimentary 3-4 day delivery on every single order.

Visit us today at https://www.vital-parts.co.uk

Visit Website

Phone:

01233713581

Email:

customerservices@vital-parts.co.uk

Location:

Unit 17 Palace Industrial EstateBircholt Road
Maidstone
ME15 9XU

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Alan
Verified Buyer
“I have six chairs I wanted to stop my floor being scratched. Vital Parts camp up trump.”
Helpful Report
Gilbert
Verified Buyer
“Great company - I actually ordered the wrong parts and the company exchanged them no issue. Ended up ordering more than required - excellent customer service really friendly and helpful staff. A pleasure to do business with.”
Helpful Report
Philip
Verified Buyer
“Very pleased with the quality of the Rubber Polyamide Feet and have used them to support a small lathe so as not to drill the concrete floor. Vital Parts dispatched the order very quickly.”
Helpful Report
Anonymous
Verified Buyer
“Good experience, we needed to find replacement feet inserts for a set of older but good condition chairs in our church. The online catalogue was easy to use and a suitable replacement found. Price breaks for larger quantities came in useful. Delivery prompt, and manufacturing quality good.”
Helpful Report
Anonymous
Verified Buyer
“Good parts for airline connection, came quickly although in different packages, which was a little wacky, but altogether very happy with my order and will use again”
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M
Verified Buyer
“I ordered the furniture freet for my settee because the ones that were fitted broke ,so I ordered Fromm vital parts ,they. Arrived promptly and very easy to fit .What a fantastic product I would recomend them to any one . Michael”
Helpful Report
Howard
Verified Buyer
“Good website, good descriptions, excellent choice, easy to select items even when you don't quite know what you're looking for. Fast and efficient despatch.”
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Georges
Verified Buyer
“Nice service personally”
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John Stanton
Verified Buyer
“Great part range and advice given when I spoke with customer services. Products match the description with no hidden issues.”
Helpful Report
Rob
Verified Buyer
“Quality components at a good price.”
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Paul
Verified Buyer
“Carpet gliders arrived quickly. We've ordered these before for all the chairs in a golf club. Had no complaints from around 3 years ago. Gliders are hardwaring with a steel base that securely screws to the leg. Just make sure you order the biggest possible for heavier items.”
Helpful Report
Ronald
Verified Buyer
“Plaetic fence post caps fitted & working. Fast service.”
Helpful Report
Brian
Verified Buyer
“Excellent service! I ordered two different types and sizes of plastic stop ends for scaffold poles. The order was fulfilled with the correct quantities and sizes and dispatched in good time.”
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Nick
Verified Buyer
“Excellent quality parts, delivered quickly.”
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Paul Johnson
Verified Buyer
“Parts arrived very promptly and were exactly as advertised.”
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Robin
Verified Buyer
“Very efficient service. My order arrived within a very short time. Thanks”
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Hope
Verified Buyer
“I am very pleased with all the items I ordered. Also, communication was excellent about availability and shipping.”
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James
Verified Buyer
“Product great. Dispatch took a long time so almost two weeks from order to receipt of goods which means I won’t use again.”
Helpful Report
Thank you for taking the time to leave your comments James, I am pleased you are happy with the product. In regards to the dispatch time, I can see that the parts were in stock when you ordered and agree, the dispatch should not have taken as long as it did. I have raised this with our Warehouse team to review and once I have an outcome on this, I will email you separately with the information. Please accept my apologies for any inconvenience this has caused you and rest assured, we will use the feedback for continuous improvements to our service. Kind Regards, Victoria Customer Service Manager Vital Parts
Anonymous
Verified Buyer
“Very good transaction, parts came very quickly, and worked very well.”
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Mr. Lowe Keith
Verified Buyer
“Product fitted the bill perfectly and quality seem good. And a speedy service. All good. Thank you”
Helpful Report
Vital Parts is rated 4.7 based on 2,989 reviews
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