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Vital Parts Reviews

4.7 Rating 2,989 Reviews
94 %
of reviewers recommend Vital Parts
Company Reviews Product Reviews
1,498
 Metrics Info
4.7
Based on 2,989 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 91%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Vital Parts Reviews

About Vital Parts:

We are a friendly and innovative Plastic, Rubber & Metal Components company based in Maidstone, Kent. Supplying a wealth of standard and bespoke products for use in a number of Industries from Automotive to Hospitality.

We operate online through our ecommerce store, offering free samples, next day delivery and complimentary 3-4 day delivery on every single order.

Visit us today at https://www.vital-parts.co.uk

Visit Website

Phone:

01233713581

Email:

customerservices@vital-parts.co.uk

Location:

Unit 17 Palace Industrial EstateBircholt Road
Maidstone
ME15 9XU

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Robert
Verified Buyer
“Just what I needed came exactly as specified.”
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Stuart
Verified Buyer
“Quality parts good price”
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Stuart
Unverified Reviewer
“Didn't get parts no contact from them they asked for a review won't use again”
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Adam
Verified Buyer
“Excellent service. Fast response to my questions. I messed up an order ant they quickly managed to stop the order and amend it to my requirements no hassle. Products I use (domed tube caps) are very hard wearing.”
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Philip
Verified Buyer
“Not yet received”
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Colin
Verified Buyer
“Items received are as expected.”
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Rob
Verified Buyer
“Good price, delivery time and products”
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R
Verified Buyer
“first class quick service”
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James
Verified Buyer
“Easy to order , good delivery time and that was during a strike , would definitely re-order.”
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Robert
Verified Buyer
“Excellent service”
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Steve
Verified Buyer
“Thank you Vital Parts. Excellent and faultless service from enquiry through to delivery.”
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Teresa
Verified Buyer
“Amazing customer service everytime and super fast delivery great company”
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Paul
Verified Buyer
“When ordering my items online, I was asked if, for some reason, the parts I ordered were unavailable, would I be open to them supplying a substitute, if said substitute was of equal or better quality to the part they were unable to supply. Or words to that effect. Well, what an excellent service. I of course said 'Yes'. As it turned out, the items I ordered were indeed out of stock, and they rang me up to ask if they were ok to substitute. As I'd already said yes to this online, I thought the phone call a needless step, but nonetheless, I of course said yes again. When the goods arrived, in good time, despite disruption to the postal service, they were just perfect for my needs. Excellent products, and good service. I've only marked them down to four, from a possible maximum of five, as, by making that phone call,they seemed to show a lack of faith in their own online ordering system. A very minor complaint as that is, and probably a bit petty of me, it wouldn't stop me using them again. I recommend them.”
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Phil
Verified Buyer
“Great Prompt service, kit arrived in less than 24 hours. What else is there to say. Thanks.”
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Dean
Verified Buyer
“Very pleased with the service from start to finish. Order was placed online, was informed promptly items were out of stock and alternative options given. Delivery was exactly on time and item quality was excellent. Will definitely use again. Thank you Vital Parts.”
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June
Verified Buyer
“Great service, speedy delivery item as described”
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Dawn
Verified Buyer
“Great product perfect for my kitchen stool just push fit and do not leave marks on tiled floor and thanks to vital parts man who help me get the right ones will highly recommend your company to others”
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Peter
Verified Buyer
“GOODS NOTE RECEIVED POST OFFICE TRACKING A WASTE OF TIME”
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Gary
Verified Buyer
“ORDERED ON THE 30TH OF NOVEMBER AND STILL NOT ARRIVED, EMAILED THEM LAST WEEK AND STILL NO RESPONSE!”
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Wal
Verified Buyer
“I found Vital Parts very helpful and communicative throughout the ordering process. Milaina was extremely efficient and considerate. Would definitely use VP again. thank you”
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Vital Parts is rated 4.7 based on 2,989 reviews
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