Vital Parts Reviews

Name: Vital Parts
Address: Unit 17 Palace Industrial EstateBircholt Road, Maidstone
Rating: 4.74

4.7 Rating 2,989 Reviews

94 %

of reviewers recommend Vital Parts

4.7

Based on 2,989 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Vital Parts:

We are a friendly and innovative Plastic, Rubber & Metal Components company based in Maidstone, Kent. Supplying a wealth of standard and bespoke products for use in a number of Industries from Automotive to Hospitality.

We operate online through our ecommerce store, offering free samples, next day delivery and complimentary 3-4 day delivery on every single order.

Visit us today at https://www.vital-parts.co.uk

Visit Website

Phone:

01233713581

Email:

customerservices@vital-parts.co.uk

Location:

Unit 17 Palace Industrial EstateBircholt Road
Maidstone
ME15 9XU

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Vital Parts 5 star review on 22nd August 2024

Edwin Simbarashe MUNYARI

Vital Parts 5 star review on 25th September 2023

Elizabeth Shuker

Anonymous

Anonymous // 01/01/2019

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“We were very pleased with service from Vital Parts. The order arrived promptly and was just what we wanted.”

Helpful Report

“Excellent service and delivery, would definitely use again”

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“I used Vital Parts to get replacement feet for Barlow Tyrie sun loungers. They fit perfectly. Lots of sizes available on the website.”

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“First order and it went horribly wrong. The parts I ordered didn't arrive instead I got something else totally different. I was also charged delivery after is stated free delivery for orders over £20. I honestly wouldn't buy here again and I'm now going to request a full refund and go elsewhere.”

Helpful Report

Good Afternoon, Thank you for getting in touch, I have reviewed the order and can see that the order was placed in house with our Sales team were the prices and delivery charges do vary to those listed on the website. Please accept my apologies this was not explained to you at the point of order. I have reviewed this in more detail and can see that the part error was due to a pickking issue in our warehouse and I do apologies for any inconvenience this has caused. I hope that the replacements we send out on a Next Day service resolved this for you. If you would like to speak to someone regarding a return, please let us know and we can arrange this for you. Kind Regards, Victoria Customer Service Manager.

“From start to almost finish I had nothing but problems with this order. The only redeeming feature was that we eventually got the parts we ordered almost a month ago!”

Helpful Report

Good Afternoon Roger, Many thanks for taking the time to leave your comments. I can see our team have been in contact with you since the date of the order regarding the lead times and the alternatives offered. I am sorry the alternatives were not suitable to your requirements. As we manufacture a lot of these products and often work with leadtimes. I am pleased that the goods are now with you. If you do want to discuss this further, I will happily arrange to give you a call. Kind Regards, Victoria Customer Service Manager.

“Very helpful, clear and knowledgeable, purchases arrived promptly”

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“All was processed and sent very quickly. The Gliders are absolutely perfect for our kitchen chairs which now ‘glide’ across the carpet tiles. No marking of tiles anymore.”

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“Excellent service in the supply of parts to keep old products in use. The gliders for our tubular steel kitchen chairs are great and give them an extended life.”

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“Nice products and prompt delivery”

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“Product as described and arrived without delay. All very good.”

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“Fist class service from procurement to delivery , items as described , would definitely use again / recommend to anyone”

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“Speedy delivery and good customer service - very happy. All the stoppers ordered were good quality and did the job.”

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“Superb selection of parts and quick service.”

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“Fitted the needs of a small rubber washer we couldn't get anywhere else. The one we needed was out of stock but they suggested and over sized equivalent , which was in stock and so they sent first class. Brilliant, thank you”

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“Only website with the info and products I needed, and savvy sales person as well.”

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“Their service excellent/ called quickly when they needed to substitute a part ordered and send a suitable alternative.”