Vital Parts Reviews

Name: Vital Parts
Address: Unit 17 Palace Industrial EstateBircholt Road, Maidstone
Rating: 4.74

4.7 Rating 2,989 Reviews

94 %

of reviewers recommend Vital Parts

4.7

Based on 2,989 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Vital Parts:

We are a friendly and innovative Plastic, Rubber & Metal Components company based in Maidstone, Kent. Supplying a wealth of standard and bespoke products for use in a number of Industries from Automotive to Hospitality.

We operate online through our ecommerce store, offering free samples, next day delivery and complimentary 3-4 day delivery on every single order.

Visit us today at https://www.vital-parts.co.uk

Visit Website

Phone:

01233713581

Email:

customerservices@vital-parts.co.uk

Location:

Unit 17 Palace Industrial EstateBircholt Road
Maidstone
ME15 9XU

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Vital Parts 5 star review on 22nd August 2024

Edwin Simbarashe MUNYARI

Vital Parts 5 star review on 25th September 2023

Elizabeth Shuker

Anonymous

Anonymous // 01/01/2019

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“Vital parts were very helpful with my order and communicated well when the item I ordered was out of stock. They gave me a suitable alternative with minimal fuss and proceeded to dispatch the order rapidly”

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“Very good service, dispatched on time, good product, satisfied customer”

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“Parts in stock and delivered without any drama - Would use again”

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“Good quality, quick response, and good service.”

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“Hello, it is really amazing that you ask me for an opinion while my order is still not delivered ! For your information, it was passed to you 20 days ago... And on the other hand, customs duties were asked of me for an amount equal to about 30% of the price! I’m sorry to tell you, but I won’t order any more products from sites that are not part of ln Europe because it’s really too complicated. Cordially”

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“As an amateur maker it is often difficult sourcing appropriate parts when ignorance sometimes leads to a bad choice. I got lucky with Vital Parts: the adjustable rubber feet are perfect for my cajon build. I will be back for more.”

Vital Parts 5 star review on 21st March 2023

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“Great product selection and prices. Found exactly what I needed. Super quick delivery as well. Great service from Vital Parts.”

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“Parts arrived quickly and are as described”

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“Great product. Works really well on the legs of my sofa. Would definitely recommend.”

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“My phone call was dealt with by Ranee who was terrific in helping me with a detailed specification for my order”

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“I placed a order at 10-30 Friday 10th of March.the order was not dispatch untill Tuesday 14th March Not enough staff in the warehouse still waiting”

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“Fast service”

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“Good value and a relatively quick delivery”

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“The parts are fine and just what we need. On your website the dimension of height of threaded part (C) was 40mm which is not correct.”

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“Website easy to navigate and find required items. My order was delayed due to items being out of stock but I was kept informed and did not have to wait overlong for delivery. Items are as I wanted so I would order again if required.”

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“Found exactly what I needed, ordered it on-line and it was posted to me in good time, what's not to like?”

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“Very helpful team, The only disappointment was delayed shipping of several weeks as their own delivery was delayed. However very responsive and part shipped to help me out.”

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“Twice now I have had to order for our other branch and get what I needed here pronto, Carly on the sales team has been fantastic on both occasions, she has helped me no end getting out of a pickle and getting my order to me the next day. excellent service and very helpful Carly in sales.”

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“Order took a while to arrive, but as is sometimes the case with more niche products. I suppose more UK stock would be good. Otherwise very good experience and customer service.”

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“great service thank you”

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Vital Parts is rated 4.7 based on 2,989 reviews