Vital Parts Reviews

Name: Vital Parts
Address: Unit 17 Palace Industrial EstateBircholt Road, Maidstone
Rating: 4.74

4.7 Rating 2,990 Reviews

94 %

of reviewers recommend Vital Parts

4.7

Based on 2,990 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Vital Parts:

We are a friendly and innovative Plastic, Rubber & Metal Components company based in Maidstone, Kent. Supplying a wealth of standard and bespoke products for use in a number of Industries from Automotive to Hospitality.

We operate online through our ecommerce store, offering free samples, next day delivery and complimentary 3-4 day delivery on every single order.

Visit us today at https://www.vital-parts.co.uk

Visit Website

Phone:

01233713581

Email:

customerservices@vital-parts.co.uk

Location:

Unit 17 Palace Industrial EstateBircholt Road
Maidstone
ME15 9XU

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Vital Parts 5 star review on 22nd August 2024

Edwin Simbarashe MUNYARI

Vital Parts 5 star review on 25th September 2023

Elizabeth Shuker

Anonymous

Anonymous // 01/01/2019

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“Very efficient turn around from ordering and parts fit perfectly. Thank you.”

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“Great service from Vital Parts - my order came bang on time, very well packaged, cannot fault them in any way, and I recommend them to everybody.”

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“The rubber feet were screwed on with the screws supplied ,the problem was the rubber came of when anybody moved the patio chair. I resolved the problem by changing the the gauge of screw to a 10 gauge which as a bigger head which holds the rubber feet in place.”

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Hi John, sorry to hear that our product was unsatisfactory and not to a good standard. Your feedback on these has been noted and we will be getting these checked in the warehouse to make sure they are up to the correct standard. We are always looking to improve our service and are grateful for your feedback. We are glad to hear you will be ordering from us again in the future and we are happy to upgrade your postage on your next order as discussed. If there is anything further we can do to help, please do get in touch via email or over the phone. Kind Regards Lisa C

“Excellent service, lots of really useful stuff that’s hard to find.”

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“Order exactly as described, despatched quickly.”

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“Excellent service and goods on offer.”

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“Wanted some rubber feet for a new swimming pool heat pump that I’d purchased. Found just what I needed at Vital Parts. Just the job!”

Vital Parts 5 star review on 3rd September 2019

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“Everything arrived on time”

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“Very easy to contact by phone and staff were helpful with my queries about some products. We ordered just the right thing for our situation and are very happy with the. Furniture now glides easily & safely over our new vinyl flooring.”

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“This was an efficient service, the part arrived promptly and was good quality and fitted perfectly.”

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“What a great service. Rang for advice they sent a sample for me to consider. Ordered the parts required after looking at the sample delivered in great time and quality product.”

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“Used this company a few times items arrived promptly as ordered I would recommend them”

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“Delivered immediately and were exactly what I ordered”

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“Product arrived quickly and fitted furniture perfectly.”

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“Marvellous - absolutely vital !”

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“Arrived quickly. Staff very helpful as I ordered wrong one. Highly recommended”

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“Brilliant service and found loads of stuff I didn’t know I needed”

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“Very satisfactory purchase and looking forward to assembling the hive.”

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“Received product very quickly and was happy with the quality had no issues would use this company again”

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“Good stuff - did what we wanted.”

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Vital Parts is rated 4.7 based on 2,990 reviews