Vital Parts Reviews

Name: Vital Parts
Address: Unit 17 Palace Industrial EstateBircholt Road, Maidstone
Rating: 4.74

4.7 Rating 2,989 Reviews

94 %

of reviewers recommend Vital Parts

4.7

Based on 2,989 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Vital Parts:

We are a friendly and innovative Plastic, Rubber & Metal Components company based in Maidstone, Kent. Supplying a wealth of standard and bespoke products for use in a number of Industries from Automotive to Hospitality.

We operate online through our ecommerce store, offering free samples, next day delivery and complimentary 3-4 day delivery on every single order.

Visit us today at https://www.vital-parts.co.uk

Visit Website

Phone:

01233713581

Email:

customerservices@vital-parts.co.uk

Location:

Unit 17 Palace Industrial EstateBircholt Road
Maidstone
ME15 9XU

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Vital Parts 5 star review on 22nd August 2024

Edwin Simbarashe MUNYARI

Vital Parts 5 star review on 25th September 2023

Elizabeth Shuker

Anonymous

Anonymous // 01/01/2019

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“The order was placed 17.8.21, the incorrect parts were delivered beginning of September and I had been chasing for confirmed delivery since then but being given numerous dates then on 8.11.21 it was suggested by Vital Parts that we cancel the order and get a refund! We are waiting on the refund.”

Helpful Report

Good Afternoon Vanessa, Thank you for getting in touch with Vital Parts regarding the order. I can see that one of our Customer Service Advisors discussed this with you over the phone and confirmed that the delay on the refund was due to not yet having received the goods back to process the return fully. I am pleased this has now been resolved for you. Please accept my apologies for any confusion this has caused you. Kind Regards, Victoria - Customer Service Manager.

“Excellent service”

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“Very easy Web Site to order from, quick service and notified of order status”

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“always a prompted and exsalant service”

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“Very good products at a sensible price, and with really quick delivery! Couldn’t ask for more!”

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“Wide range and highly efficient service”

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“Brought some bungs to cover up some unsightly bolt holes on my motor bike. Just the job and far cheaper than buying motorcycle specific parts.”

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“Fort time order do was slightly apprehensive but should not have been worried. Part was as described and delivered on time”

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“It was as I expected good quality Thank you”

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“Great service ! Could not have been more helpful.”

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“Good quick delivery”

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“Got here when it was supposed to - in good condition, is what we ordered, and was cost effective as well. Can't ask for more!”

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“Delivered in good time and items were as requested”

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“Searched everywhere for the rite size mounts vital part had them in stock and at a reasonable cost and with fast delivery what else 10/10”

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“Excellent description and quality part”

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“Great item, does what we wanted it too....fast delivery.”

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“Chair ferrules from Vital parts restored six 1960's chairs to working order..super job”

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“My order arrived, correct bits so great. These are, for the domestic customer only required in very small numbers, however there is a minimum order which encourages you to buy more plastic than you require!!!! Not very green.”

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“The items arrived on time,will use this company again.Thanks”

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“helpful efficient company and technical backup. Taken the draughts out of our shop brilliantly”

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Vital Parts is rated 4.7 based on 2,989 reviews