Vital Parts Reviews

Name: Vital Parts
Address: Unit 17 Palace Industrial EstateBircholt Road, Maidstone
Rating: 4.74

4.7 Rating 2,990 Reviews

94 %

of reviewers recommend Vital Parts

4.7

Based on 2,990 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Vital Parts:

We are a friendly and innovative Plastic, Rubber & Metal Components company based in Maidstone, Kent. Supplying a wealth of standard and bespoke products for use in a number of Industries from Automotive to Hospitality.

We operate online through our ecommerce store, offering free samples, next day delivery and complimentary 3-4 day delivery on every single order.

Visit us today at https://www.vital-parts.co.uk

Visit Website

Phone:

01233713581

Email:

customerservices@vital-parts.co.uk

Location:

Unit 17 Palace Industrial EstateBircholt Road
Maidstone
ME15 9XU

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Vital Parts 5 star review on 22nd August 2024

Edwin Simbarashe MUNYARI

Vital Parts 5 star review on 25th September 2023

Elizabeth Shuker

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Items exactly as shown. very pleased with product”

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“Everything ok. Very good products.”

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“This arrived earlier than expected and appear to do the job that they had been ordered for.”

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“Service was first class and most helpful.”

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“Excellent service and good prices”

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“Ordered some important samples after placing a small order (OPG032), but heard nothing about them - so don't know if they will be coming with the shipment I ordered or not.... These samples will be for large scale production once prototypes are finalised, so some feedback regarding the sample orders would be great.”

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“Good service , good price speedy delivery I will use this supplier again - Excellent”

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“Hi there, Yes happy to say service was very good, I ordered some 100 20x20 mm chair leg inserts via the web-site which worked just fine, and are now deployed with the Medway Queen Preservation Society, your prices were the most competitive and as I say, service was prompt and efficient. John Kempton hon. director New Medway Steam Packet Co Ltd reg. charity”

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“Great customer service and products”

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“What I like about Vital Parts is the type of items they have,"not the usual "but the unusual ,things hard to find .”

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“Excellent choice of products - backed up by rapid delivery!”

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“we needed domed inserts for a set of 6 garden chair legs. The website however, I found so complicated with measurements etc. etc. that after 20 mins. of wondering which size, I just picked up the phone, and a very helpful person took the measurements of the tubing, told me immediately which size was needed, so I was able to order then and there. The inserts arrived within a few days, and it was very satisfying to bash them home with the rubber hammer. Job done.”

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“Very good service and quality products would definitely use a again.”

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“Excellent advice, good price, well made parts and fast delivery.”

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“Customer service was very good, they were happy to send samples before ordering. The delivery was very quicker than expected . Overal we were pleased with the purchase.”

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“Excellent service, a caring company with real people not machines”

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“I would like to have a faster and more efficient contact. Also a shorter delivery time”

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Hi Theano, Thank you for the review, apologies for the delivery time but we have restricted our Delivery services to Greece to what we think is the best value for money. If you would like to upgrade to a quicker delivery in future please call us to let us know and we can organise that at a higher cost. We have exchanged the parts for you free of charge with no handling fee and hopefully you have received your new replacements. Please contact us any time if you have any queries at all. Kind regards, Vital Parts

“Did what they were designed for, fitted the chair legs perfectly.”

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“Service was promp and order arived within days, very pleased, goods where as advveetised.”

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“Well I am waiting for you to get back in touch. I emailed you this morning as the rubber feet I bought from you were too big. I wonder if I can just return them to you or what.”

Helpful Report

Hi Elizabeth, Thank you for the review, we were suprised to hear your average review as we upgraded your delivery Free of charge and did try contacting yourself twice the morning of your email. Hopefully now you have received the correct sizing we sent out free for you on an upgraded delivery again. Please let us know if there is anything else we can do to help you in future. Kind regards, Vital Parts

Vital Parts is rated 4.7 based on 2,990 reviews