Vital Parts Reviews

Name: Vital Parts
Address: Unit 17 Palace Industrial EstateBircholt Road, Maidstone
Rating: 4.74

4.7 Rating 2,989 Reviews

94 %

of reviewers recommend Vital Parts

4.7

Based on 2,989 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Vital Parts:

We are a friendly and innovative Plastic, Rubber & Metal Components company based in Maidstone, Kent. Supplying a wealth of standard and bespoke products for use in a number of Industries from Automotive to Hospitality.

We operate online through our ecommerce store, offering free samples, next day delivery and complimentary 3-4 day delivery on every single order.

Visit us today at https://www.vital-parts.co.uk

Visit Website

Phone:

01233713581

Email:

customerservices@vital-parts.co.uk

Location:

Unit 17 Palace Industrial EstateBircholt Road
Maidstone
ME15 9XU

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Vital Parts 5 star review on 22nd August 2024

Edwin Simbarashe MUNYARI

Vital Parts 5 star review on 25th September 2023

Elizabeth Shuker

Anonymous

Anonymous // 01/01/2019

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“Good service + quick delivery . Can you forward VAT receipt please”

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“Always in stock, always a quick delivery which helps keep our customers happy. Will always use Vital Parts over other suppliers”

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“I have been informed that an order from you has been dispatched after 6 months of order.. Unacceptable..”

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Good Afternoon Fedon, Thank you for getting in touch and taking the time to leave your feedback. I have only been able to locate orders placed in October that were also dispatched in October however, would like to discuss this further with you to see how we can assist. I have sent you an email separately and look forward to your response. Many thanks, Victoria Customer Service Manager.

“Great service Stephanie was very helpful and knowledgeable about what Vital Parts can offer, a pleasure to do business with we will be placing many orders to come.”

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“Great service, prompt replies to any questions, 1st class all round.”

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“Stephenie has been extremely helpful throughout my ordering experience with Vital Parts, keeping me in the loop with stock levels, and shipping dates. Thank you kindly.... Dave @ Pryorsign.”

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“great prices - great service”

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“I had an issue with my order. The parts I needed were not available, so they upgraded the parts free of charge so I could get the job done.”

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“No question was too much trouble. Samples readily supplied and the ordering process through to receipt of good quality products was excellent.”

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“good response, no issues.”

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“Offering 12 samples outside normal procedures, with very little pleading from me!”

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“Efficient service - recommended”

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“Ordered parts and what they said would happen did arrived on time and quality good just as described thank you”

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“Thank you for your excellent service. Much appreciated.”

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“Very good product, product sent out very fast from point of order. Good value for the money, very happy, will be ordering again very soon. Excellent company to do business with.”

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“Excellent service, high quality products!”

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“Had a bit of a hiccup with the order and communications but eventually resolved. Then delivery was sent express. The parts were spot on and excellent quality”

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“Still not arrived.”

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“Even though the parts were ordered over a bank holiday, the service and delivery were very quick. Thank you”

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“Great service”

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Vital Parts is rated 4.7 based on 2,989 reviews