Vital Parts Reviews

Name: Vital Parts
Address: Unit 17 Palace Industrial EstateBircholt Road, Maidstone
Rating: 4.74

4.7 Rating 2,990 Reviews

94 %

of reviewers recommend Vital Parts

4.7

Based on 2,990 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Vital Parts:

We are a friendly and innovative Plastic, Rubber & Metal Components company based in Maidstone, Kent. Supplying a wealth of standard and bespoke products for use in a number of Industries from Automotive to Hospitality.

We operate online through our ecommerce store, offering free samples, next day delivery and complimentary 3-4 day delivery on every single order.

Visit us today at https://www.vital-parts.co.uk

Visit Website

Phone:

01233713581

Email:

customerservices@vital-parts.co.uk

Location:

Unit 17 Palace Industrial EstateBircholt Road
Maidstone
ME15 9XU

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Vital Parts 5 star review on 22nd August 2024

Edwin Simbarashe MUNYARI

Vital Parts 5 star review on 25th September 2023

Elizabeth Shuker

Anonymous

Anonymous // 01/01/2019

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“Excellent Service. Fast efficient and helpful.”

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“we purchased teflon gliders for our heavy chairs.they arrived very quickly and work wonders (they glide!!!).Very happy customer”

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“Great to find a company prepared to sell you small quantities of "hard to find" widgets / parts. I strongly recommend adding to "Favourites"! I will use it again.”

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“My order could hardly have been smaller but within minutes of placing the order I had a call telling me the exact product was not in stock but a similar item was available. I confirmed that was acceptable and the order arrived speedily. I would not hesitate to use this company again.”

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“What a brilliant service,chatted online,gave specs they then told me what i needed,ordered and delivered within a couple of days.”

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“Very good and speedy service.”

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“Vital Parts always have what I need and deliver it quickly and efficiently.”

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“Easy to order. Good quality product. Bought some rubber feet to fit on a ladder stand-off. Took minutes to fit, work great. Would buy again.”

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“Helpful telephone conversation with a knowledgeable member of staff and prompt delivery of exactly what was needed. Excellent service.”

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“my vital parts arrived on-time and exactly as ordered. i was soon standing on four feet again.”

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“Quick delivery. Only down side was that one of the post caps I ordered was completely the wrong size but as I over ordered more than I needed could continue with project and decided not to bother with complaint.”

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“Very good service and good quality products. Vital Parts did not have all items on order although it did not say so on website but I was contacted by phone and agreed an alternative with the caller. Items arrived quickly.”

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“The whole process of ordering the items online was very clear and user friendly. The items were delivered on time and are of excellent quality. Service excellence for a job well done. Thank you”

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“Prompt and very good overall service! Thanks”

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“Excellent service will use them again”

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“Order arrived promptly in good order, stick on chair pads seem to have done the trick, now much easier to move on my tiles. Thank you”

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“very fast delivery”

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“brilliant...... they send samples FOC..... and then ship very quickly. thanks”

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“Reasonable price, decent delivery time. What else is there to say?”

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“My order came through very quickly which was great.. however, to qualify for delivery, I had to order a load of extra parts that I don't need!”

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Hi Diane, apologies for the frustrations regarding the minimum order value of £15. Unfortunately this is something we have to do to be able to offer free delivery and samples across all of our products, we hope that you can understand and that it wouldn't prevent you from visiting us again in the future. If we can be of any further assistance, please do get in touch on 01233 713 581. Kind regards, Josh.

Vital Parts is rated 4.7 based on 2,990 reviews