Vital Parts Reviews

Name: Vital Parts
Address: Unit 17 Palace Industrial EstateBircholt Road, Maidstone
Rating: 4.74

4.7 Rating 2,989 Reviews

94 %

of reviewers recommend Vital Parts

4.7

Based on 2,989 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Vital Parts:

We are a friendly and innovative Plastic, Rubber & Metal Components company based in Maidstone, Kent. Supplying a wealth of standard and bespoke products for use in a number of Industries from Automotive to Hospitality.

We operate online through our ecommerce store, offering free samples, next day delivery and complimentary 3-4 day delivery on every single order.

Visit us today at https://www.vital-parts.co.uk

Visit Website

Phone:

01233713581

Email:

customerservices@vital-parts.co.uk

Location:

Unit 17 Palace Industrial EstateBircholt Road
Maidstone
ME15 9XU

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Vital Parts 5 star review on 22nd August 2024

Edwin Simbarashe MUNYARI

Vital Parts 5 star review on 25th September 2023

Elizabeth Shuker

Anonymous

Anonymous // 01/01/2019

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“Parts as expected. Arrived on time, in perfect condition.”

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“Oak coffee table gliders arrived quickly and my son fitted them to the legs. The table is heavy but now glides much more easily.”

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“Good service and communication. One part was out of stock and I was offered an alternative. I chose to wait for the item I ordered and this was dispached when available. All as it should be.”

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“The part’s were exactly as expected.”

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“Prompt delivery items as described.”

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“Just as described.”

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“Great communication, easy transaction”

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“Order came quickly and Stephanie dealt with queries quickly.”

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“They could not have been more helpful. I will certainly deal with this firm again.”

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“The purchase was unsatisfactory. The product does not correspond to the photograph displayed on the website and despite having made a complaint to the customer service department the problem has not been resolved. Finally I will have to return the parts and also pay the shipping costs. Simply frustrating.”

Vital Parts 1 star review on 24th January 2022

Helpful Report

Good Afternoon Montse, I am very sorry to hear about the experience you have had with Vital Parts and would like to have this resolved as quickly as possible for you. Due to not having a local telephone number for you, I have been unable to call and have therefore sent an email to you explaining the next steps of how I would like to resolve this for you. I look forward to hearing from you and having this resolved. Ellie Vital Parts

“Excellent service and product, delivered in quick time. I wanted anti-vibration mounts. David”

Helpful Report

“Placed an order for 4 items at 9:34am, all showing as available on their website. Their website also says dispatch cut off time 4pm. The order confirmation email stated ""Usually your order will be dispatched either the same or next working day, however if there is an issue with your order that is likely to cause delay then a member of staff will be in touch" Two days later I contacted them as the order was still showing as processing and I'd not had a member of staff in touch. Received the response: "I've looked into this for you and the reason your order didn't go sooner is due to the fact that two parts are out of stock." I was then offered two alternatives, completely different sizes to that I had ordered. Said that wasn't acceptable and asked how long for the items I had actually ordered to be in stock. Was told two weeks! Have now asked them to cancel the order. Having items for sale without any indication of them being out of stock and being two weeks before available is deceptive. It's definitely selling under false pretences. Needless to say I won't be ordering again or recommended them to others.”

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“Exactly as I required and delivered on time. Thank you.”

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“Parts arrived after being delayed by the Chas at our local sorting office, however they appear to be exactly what I needed, albeit I swopped the screws for stainless steel as they will be used on garden furniture, fully expect these when fitted to make movement of said furniture much easier.”