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Vital Parts Reviews

4.7 Rating 2,989 Reviews
94 %
of reviewers recommend Vital Parts
Company Reviews Product Reviews
1,503
 Metrics Info
4.7
Based on 2,989 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 91%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Vital Parts Reviews

About Vital Parts:

We are a friendly and innovative Plastic, Rubber & Metal Components company based in Maidstone, Kent. Supplying a wealth of standard and bespoke products for use in a number of Industries from Automotive to Hospitality.

We operate online through our ecommerce store, offering free samples, next day delivery and complimentary 3-4 day delivery on every single order.

Visit us today at https://www.vital-parts.co.uk

Visit Website

Phone:

01233713581

Email:

customerservices@vital-parts.co.uk

Location:

Unit 17 Palace Industrial EstateBircholt Road
Maidstone
ME15 9XU

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Eccleston
Verified Reviewer
“Ordered these a month ago and they still haven't arrived”
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Anonymous
Verified Buyer
“easy to order”
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Sean
Verified Buyer
“Nice Service and quick delivery a little expensive.”
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Anonymous
Verified Reviewer
“Great customer service and speedy delivery of my order. The part I ordered was a perfect fit and high quality. I will order from Vital Parts again and have recommended them to friends and family.”
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Martin
Verified Buyer
“excellent customer service,prompt delivery,will use again”
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Karl
Verified Buyer
“Good quality, good lead time. delivered as promised. Will be a repeat customer.”
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Raymond
Verified Buyer
“Was informed by email that the metal parts of the items were made from Stainless Steel so I ordered and when they arrived they were Zinc. Had to send them back”
Helpful Report
Good Afternoon, Thank you for taking the time to get in touch regarding your recent order. Please be assured I have reviewed your comments in line with our continuous improvements and have sent you an email to discuss this further to resolve the matter for you. I look forward to hearing from you. Victoria, Customer Service Manager. Vital Parts
Niall
Verified Buyer
“A BIT DELAYED GETTING THE ORDER OUT BUT PARCEL FORCE WERE VERY QUICK. AS THERE WAS NO ORIGINAL INVOICE OR CUSTOMS DECLARATION ON THE PARCEL I WAS VERY PLEASED TO RECEIVE IT WITHOUT COMPLICATIONS”
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James Adams
Verified Reviewer
“You kindly sent through a couple of samples for me, I have now ordered some based on the samples sent. I would like to thank you for your excellent service (only ordered a small number but has greatly helped). Thank you. James”
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Keith
Verified Buyer
“Rubber bung was as described and was perfect for job I was working on. Ordered at 4pm and was with me 10am next morning”
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Phillip
Verified Buyer
“Excellent customer service provided by Bethany, answers were given in a timely manner and the parts were both correct, arrived in good condition within the timescale outlined.”
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Sharon
Verified Buyer
“Although my order was relatively very small,the way vital got my order sent to me by next day delivery was just fantastic. Delivery was slightly expensive but don't think vital has much input regarding that.”
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Kevin
Verified Buyer
“Very good service and promped delivery will buy from vital parts in future thanks”
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William
Verified Buyer
“Excellent and prompt service, with good website”
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D
Verified Buyer
“Website fairly easy to navigate- ordering straightforward and parts received in good condition. I would buy from Vital Parts again.”
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Anonymous
Verified Buyer
“Excellent communication and super fast delivery.”
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ALYSON
Verified Buyer
“great service”
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Anonymous
Verified Buyer
“Fast Delivery and even in the week of Xmas.”
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Gerry
Verified Buyer
“The parts never arrived.”
Helpful Report
Good Afternoon Gerry, Thank you for taking the time to leave your review. Please be assured I have looked into this for you and can see that this has been with the courier in the destination country for some time. I have contacted them for you to reconfirm the address in the hope that this can soon be resolved. Please be assured, our Customer Service team are on hand to deal with any delays or issues that may arise and can be contacted in usual business hours. If you require any further assistance or information, please let me know and as soon as I have any update from Parcel Force, I will contact you accordingly. Kind Regards, Victoria Customer Service Manager.
Christopher
Verified Buyer
“Great !!!!”
Helpful Report
Vital Parts is rated 4.7 based on 2,989 reviews
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