Vital Parts Reviews

Name: Vital Parts
Address: Unit 17 Palace Industrial EstateBircholt Road, Maidstone
Rating: 4.74

4.7 Rating 2,989 Reviews

94 %

of reviewers recommend Vital Parts

4.7

Based on 2,989 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Vital Parts:

We are a friendly and innovative Plastic, Rubber & Metal Components company based in Maidstone, Kent. Supplying a wealth of standard and bespoke products for use in a number of Industries from Automotive to Hospitality.

We operate online through our ecommerce store, offering free samples, next day delivery and complimentary 3-4 day delivery on every single order.

Visit us today at https://www.vital-parts.co.uk

Visit Website

Phone:

01233713581

Email:

customerservices@vital-parts.co.uk

Location:

Unit 17 Palace Industrial EstateBircholt Road
Maidstone
ME15 9XU

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Vital Parts 5 star review on 22nd August 2024

Edwin Simbarashe MUNYARI

Vital Parts 5 star review on 25th September 2023

Elizabeth Shuker

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Competitively priced items and delivered in good time.”

Helpful Report

“I have dealt twice with this company and spoken on the phone to customer services. They were able to supply the parts I wanted after sending me a trial sample so that I could ascertain the exact size I wanted. I have now placed two orders with them. I was kept informed at all stages of the orders. The only delay was for my last order which was not their fault but the Postal strike.”

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“No chance of reviewing what I haven't yet received!”

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“Normally a speedy service however we still haven't received our order yet, this may be down to the fact you have used royal mail and they have been taking some strike action, hence the long wait.”

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“They ought to include a note on the delivery options to remind customers of the delivery times being affected by strikes at Royal Mail. I chose the 3-5 day option but in view of this by the time they goods arrive, chances are I'll have forgotten why i ordered them!”

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“Dunno hasn't arrived yet. 6/12/22 Still hasn't arrived 8/12/22”

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“excellent service - speedy delivery”

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“Ideal product for my purpose”

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“great site to buy from. delivery was quick and the price was good.”

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“Efficient service”

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“Very happy with the items - have yet to fit them.”

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“Great service. parts delivered as requested”

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“Good value and good quality crutch ends. I would thoroughly recommend them.”

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“order was received on time and everything was great, no fuss, no messing. Thankyou”

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“Great products, website and service. Thank you :-)”

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“Great service but postage is a bit pricey so get everything you need in one order.”

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“Excellent service and delivery Extremely well laid out simple to use catalogue”

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“Items dispatched in reasonable time and well packed.”

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“This firm has items that are difficult to source from local DIY stores. They are amazing and I am so glad that I found them”

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“31 out of the 36 chair glides that I ordered and were delivered were faulty. I have been promised replacements and await further news.”

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Vital Parts is rated 4.7 based on 2,989 reviews