Vital Parts Reviews

Name: Vital Parts
Address: Unit 17 Palace Industrial EstateBircholt Road, Maidstone
Rating: 4.74

4.7 Rating 2,989 Reviews

94 %

of reviewers recommend Vital Parts

4.7

Based on 2,989 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Vital Parts:

We are a friendly and innovative Plastic, Rubber & Metal Components company based in Maidstone, Kent. Supplying a wealth of standard and bespoke products for use in a number of Industries from Automotive to Hospitality.

We operate online through our ecommerce store, offering free samples, next day delivery and complimentary 3-4 day delivery on every single order.

Visit us today at https://www.vital-parts.co.uk

Visit Website

Phone:

01233713581

Email:

customerservices@vital-parts.co.uk

Location:

Unit 17 Palace Industrial EstateBircholt Road
Maidstone
ME15 9XU

Write Your review

Tell us how Vital Parts made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Vital Parts 5 star review on 22nd August 2024

Edwin Simbarashe MUNYARI

Vital Parts 5 star review on 25th September 2023

Elizabeth Shuker

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent and quick service”

Helpful Report

“Speedy delivery, no hassle purchase, thank you.”

Helpful Report

“Good knowledge of their products and quickly advised which items would be suitable for our production. Received well packaged and items seem to be of a decent quality. Problem with actually sending items , but just human error.”

Helpful Report

“Could have done with a locking nut but ok doing the job I got them for thanx”

Helpful Report

“Extremely Poor Service, lack of response to phone calls, emails or their online advisor in response to none delivery of goods. Have no problem if companies hit snags but no excuse for poor communications.”

Helpful Report

Good Afternoon, thank you for getting in touch with your feedback. I can confirm following an earlier telephone call, your order is being dispatched today on a Next Day service for you. If you wish to discuss this further, please let me know a suitable time to contact you and I will be happy to answer any questions you may have. Kind Regards, Victoria Customer Service Manager.

“Good products at a good price. Fast delivery and excellent communication. Called me to ask if a substitute item would be acceptable.”

Helpful Report

“Still waiting for delivery of some pvc caps Ordered over a week ago”

Helpful Report

Good Afternoon, thank you for getting in touch with feedback surrounding your order. I can see that the goods have been delivered on a tracked service earlier today. Please accept my apologies for the delay around the order and should you wish to discuss this further, I will be happy to answer any questions you may have. Please do not hesitate to let me know a suitable time to call you to discuss. Kind Regards, Victoria Customer Service Manager

“Good arrived in time and were well packaged. Quality of end caps as required.”

Helpful Report

“All items delivered on time. This was the only supplier I could find that had the parts that I needed.”

Helpful Report

“Great service thank you!”

Helpful Report

“The parts for my garden furniture was better than the original so replaced more than I needed too”

Helpful Report

“Very satisfied with the service from Vital Parts would certainly use them again”

Helpful Report

“Excellent service, very helpful staff, would have no hesitate in ordering again”

Helpful Report

“Placed order 22/4 delivered to my home in Auckland New Zealand 7/5.Great service and the Connectors are exactly what I needed Many Thanks from Downunder.”

Helpful Report

“Web site not the easiest to understand technical department not the quickest to get back to you but finally got the parts i wanted and very happy now .”

Helpful Report

“This website is not the easiest to use but the service is great.”

Helpful Report

“Great Service. Good communication with phone order. one small problem with order but resolved very quickly. would defiantly use again.”

Helpful Report

“The inserts fit perfectly.”

Helpful Report

“Great customer service, honest business! I was accidentally sent a product that was defective and unfit for purpose. After verification, a full refund and replacement was offered. The process was pleasant and professional. I will happily order more from this business.”

Helpful Report

“Easy to use website, fair prices and delivered on time.”

Helpful Report

Vital Parts is rated 4.7 based on 2,989 reviews