Vital Parts Reviews

Name: Vital Parts
Address: Unit 17 Palace Industrial EstateBircholt Road, Maidstone
Rating: 4.74

4.7 Rating 2,990 Reviews

94 %

of reviewers recommend Vital Parts

4.7

Based on 2,990 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Vital Parts:

We are a friendly and innovative Plastic, Rubber & Metal Components company based in Maidstone, Kent. Supplying a wealth of standard and bespoke products for use in a number of Industries from Automotive to Hospitality.

We operate online through our ecommerce store, offering free samples, next day delivery and complimentary 3-4 day delivery on every single order.

Visit us today at https://www.vital-parts.co.uk

Visit Website

Phone:

01233713581

Email:

customerservices@vital-parts.co.uk

Location:

Unit 17 Palace Industrial EstateBircholt Road
Maidstone
ME15 9XU

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Vital Parts 5 star review on 22nd August 2024

Edwin Simbarashe MUNYARI

Vital Parts 5 star review on 25th September 2023

Elizabeth Shuker

Anonymous

Anonymous // 01/01/2019

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“I ordered some Tube Inserts, from start to receipt of goods the service was excellent.”

Helpful Report

“Really helpful. Willing to send samples before committing to buy. Knowledgeable about stock and which alternative products might be useful. Spent time looking at photos of items needing “moulding”. Sent loads of possible matches to help me decide on definite purchase.”

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“Quick delivery and very good parts”

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“The product was the closest I could get to what I needed & it’s doing the job ok, but company policy isn’t helpful for small users like myself. I needed parts for one job total cost minimal, however I needed to buy random items to meet the company minimum £15 spend which is actually £18 with VAT. Disappointing & if I wasn’t so desperate I’d have spent more time looking & gone elsewhere.”

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“Excellent Service”

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“Excellent choice of products and prompt service. However, I feel those of us purchasing low volumes for domestic rather than commercial application will find the minimum purchase of £15 excessive. Indeed I found it necessary to purchase more items than I really needed.”

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“Excellent service provided by a very helpful team.”

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“Wide choice of parts at competitive prices. After placing online order, VitalParts called me saying a couple of items were out of stock - replacements were agreed and order arrived next day. Excellent service!”

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“Excellent service and product”

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“Service excellent. Sample received next day, order placed and delivered within a few days”

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“First package was lost in the post. When I Emailed, a member of staff contacted me immediately and arranged for replacemennt to arrive by Parcelforce the next day! And it did. Excellent service. Thank you!”

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“I'm very satisfied with the Items delivered. Maybe just a 'tad' expensive but glad to get them.”

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“Everything was correct, of good quality and delivered on time as advised. What more could I really ask for?”

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“Excellent product to keep my garden furniture off the wet ground.”

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“Parts arrived quickly and look to be exactly what I need.”

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“bought some pin on felt pads for chairs and table, really quick delivery and pads in place within the week of being ordered - so good i’ve ordered more.”

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“Sample sent, was exactly what was required. Order placed and arrived a couple of days later really good service”

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“Phoned Luke to arrange for sample dome cap to be sent. This was immediately sent and helped in deciding which size was required. Nice organisation with friendly and efficient staff.”

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“Excellent service, very easy to order dispatched and arrived very quickly. I work for a charity that look after a park and needed the parts.”

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“This is an excellent company with helpful and knowledgeable online chat staff and uses an excellent follow up to ensure I can only give 100% positive feedback. Delivery on time. I will certainly use them again. Thanks very much”

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Vital Parts is rated 4.7 based on 2,990 reviews