Vital Parts Reviews

Name: Vital Parts
Address: Unit 17 Palace Industrial EstateBircholt Road, Maidstone
Rating: 4.74

4.7 Rating 2,989 Reviews

94 %

of reviewers recommend Vital Parts

4.7

Based on 2,989 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Vital Parts:

We are a friendly and innovative Plastic, Rubber & Metal Components company based in Maidstone, Kent. Supplying a wealth of standard and bespoke products for use in a number of Industries from Automotive to Hospitality.

We operate online through our ecommerce store, offering free samples, next day delivery and complimentary 3-4 day delivery on every single order.

Visit us today at https://www.vital-parts.co.uk

Visit Website

Phone:

01233713581

Email:

customerservices@vital-parts.co.uk

Location:

Unit 17 Palace Industrial EstateBircholt Road
Maidstone
ME15 9XU

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Vital Parts 5 star review on 22nd August 2024

Edwin Simbarashe MUNYARI

Vital Parts 5 star review on 25th September 2023

Elizabeth Shuker

Anonymous

Anonymous // 01/01/2019

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“Prompt and reliable service. Pity Royal Mail don’t match them for delivery times.”

Helpful Report

“Wrong parts delivered and long winded process for returning and sorting out correct parts.”

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Good Afternoon Robert, Thank you for taking the time to leave your feedback. I am sorry to hear that you have received the incorrect parts. I can see that this has been resolved for you with a return and a replacement order arranged for you. I have sent you a seperate email to discuss this further with you to make sure everything is resolved as agreed. Kind Regards, Victoria Customer Service Manager

“It was only a small order but dispatched very promptly, reasonably priced and exactly what I was looking for. Would definitely use again”

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“Arrived on time. Good quality parts”

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“Easy to order what was needed, arrived very quickly and fitted perfectly.”

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“just what we needed”

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“Five star company for price service and quality. Highly recommended.”

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“great service, i could not be more impressed!”

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“Excellent service. Parts were exactly what I was looking for and very competitively priced.”

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“Got my parts very quickly, very happy with the service, will use again.”

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“Goods in stock & despatched quickly, however a VAT invoice always needs to be requested.”

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“Prompt delivery fitted my chairs perfectly”

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“Excellent service; one item was out of stock and a suitable substitute arranged promptly by e-mail, then delivered on time.”

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“Great range. Got exactly what I wanted. Great service.”

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“Never received our order.”

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“Thought product was quite expensive BUT you get what you pay for and they were exactly what I was looking for and work perfectly”

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“good range and products but minimum order value was unwelcome”

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“Finally found one stop for all the items that I needed to finish a project, great service, prompt delivery and when I called with a question, I spoke to someone helpful straight away. Based on my first experience I would highly recommend Vital Parts.”

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“Not sure what parts were best to replace casters on an old armchair, so I ordered a couple of different types. Both would have done the job, I fitted one of them and it seems perfect. A really good selection to choose from and I got helpful advice too from the chat.”

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“Great Service. Items not in stock and an alternative was quickly offered. Swift Delivery.”

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Vital Parts is rated 4.7 based on 2,989 reviews