Vital Parts Reviews

Name: Vital Parts
Address: Unit 17 Palace Industrial EstateBircholt Road, Maidstone
Rating: 4.74

4.7 Rating 2,989 Reviews

94 %

of reviewers recommend Vital Parts

4.7

Based on 2,989 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Vital Parts:

We are a friendly and innovative Plastic, Rubber & Metal Components company based in Maidstone, Kent. Supplying a wealth of standard and bespoke products for use in a number of Industries from Automotive to Hospitality.

We operate online through our ecommerce store, offering free samples, next day delivery and complimentary 3-4 day delivery on every single order.

Visit us today at https://www.vital-parts.co.uk

Visit Website

Phone:

01233713581

Email:

customerservices@vital-parts.co.uk

Location:

Unit 17 Palace Industrial EstateBircholt Road
Maidstone
ME15 9XU

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Vital Parts 5 star review on 22nd August 2024

Edwin Simbarashe MUNYARI

Vital Parts 5 star review on 25th September 2023

Elizabeth Shuker

Anonymous

Anonymous // 01/01/2019

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“No issues, exactly what I ordered, delivered on time,excellent.”

Helpful Report

“Great response to provide samples and order delivered promptly.”

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“A slick service. It has many components you are looking for when doing display or exhibition design. I could have done with this company years ago to solve problems.”

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“Het contact met Vital Parts is zeer goed maar toch, Ik wacht op heden 18 april 2021 nog steeds op mijn zending sinds de besteldatum van 3 april 2021. Er zouden douaneproblemen geweest zijn (Brexit?) Ze ondernamen reeds een tweede poging om het pakket naar mij te sturen. Hoelang het nog zal duren weet Ik niet.”

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“I was looking for a product to fix to the bottom of my garden chairs as they were getting stuck in the decking. The ferrules worked out perfectly and also protect the decking. Good strong product”

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“I made a mistake on ordering,one I did not order enough pads the other the wrong size and vital parts rectified my mistake promptly and free of charge. Excellent service!”

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“Excellent service, Thank you. Good speedy delivery”

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“Did the job.”

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“Parts didn't arrive so had to purchase from elsewhere. After chasing them up now have them but not ideal”

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“Great choice of items on offer. Can buy small quantities or single items which are quickly dispatched. Vey pleased with the quality of the various item I bought. Would buy again from this company.”

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“Excellent fast service. Great range of products at a competitive cost. Thank you.”

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“Prompt service”

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“Fantastic service for my first order. It won't be the last!!”

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“Great service, especially on calling customer service line for help”

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“All very satisfactory: Good to have a choice of products at a reasonable price, and our order was very prompty processed and delivered.”

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“Nice easy site to navigate no problems with delivery’s”

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“Together with some adjustable feet, we ordered 40 off self adhesive felt pads 50mm x 50mm x 2mm, which were out of stock and we were offered an alternative 40mm x 40mm x 2mm. However, later that day we realized there was a better 45mm x 45mm x 3.5mm alternative and sales advised there were 49 in stock, so they emailed customer services to change our order. On checking later this hadn't been done and there were then only 30 left. So we asked customer services for those 30 and the remaining 10 of the 45 x 45 x 2. However, when the package arrived the order hadn't been changed as agreed. Not only that, but we don't appear to have been credited with the difference between the original ordered felt pads and the lower priced ones sent. It's only a few £'s, but nevertheless should have been done, and with the mess-up due to no stock, hasn't got us off to a good start on our first order.”

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“Large selection of garden furniture replacement feet available enabled me to get just what I wanted. Delivery very good.”