Vital Parts Reviews

Name: Vital Parts
Address: Unit 17 Palace Industrial EstateBircholt Road, Maidstone
Rating: 4.74

4.7 Rating 2,990 Reviews

94 %

of reviewers recommend Vital Parts

4.7

Based on 2,990 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Vital Parts:

We are a friendly and innovative Plastic, Rubber & Metal Components company based in Maidstone, Kent. Supplying a wealth of standard and bespoke products for use in a number of Industries from Automotive to Hospitality.

We operate online through our ecommerce store, offering free samples, next day delivery and complimentary 3-4 day delivery on every single order.

Visit us today at https://www.vital-parts.co.uk

Visit Website

Phone:

01233713581

Email:

customerservices@vital-parts.co.uk

Location:

Unit 17 Palace Industrial EstateBircholt Road
Maidstone
ME15 9XU

Write Your review

Tell us how Vital Parts made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Vital Parts 5 star review on 22nd August 2024

Edwin Simbarashe MUNYARI

Vital Parts 5 star review on 25th September 2023

Elizabeth Shuker

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“IT DID WHAT IT SAID IN THE AD!”

Helpful Report

“easy to navigate website, prompt delivery and regular updates on order progress”

Helpful Report

“The product supplied was exactly what I was requiring, and delivery was very good.”

Helpful Report

“Good website, fast service.”

Helpful Report

“easy to use the site and prompt delivery”

Helpful Report

“Fit like a glove, perfect.”

Helpful Report

“Helpful advice over the phone and prompt despatch of order.”

Helpful Report

“Although there was a hiccup in supplying the item requested, I was very impressed by the concern shown and actions taken to put things right.”

Helpful Report

Hi Brian. We'd like to apologize for not getting back to you on this, we work to keep our customers up to date with their orders and is actually something we pride ourselves on so this is isn't something that we like to see. We have now updated the images on-site to display the correct imaging and have refunded your order as a gesture of good-will. I hope that this will not put you off using us in the future. Vital Parts.

“I just needed a small quantity of feet to fit garden chairs, and the guys at Vital Parts went out of their way to ensure I got the right parts in the colour I wanted, even though it meant a lot of to-ing and fro-ing for them. I have never experienced customer service like that. Thanks very much!”

Helpful Report

“Vital Parts provided a quick and efficient service straight to my door, very quick and efficient. Also very informative when it comes to product knowledge.”

Helpful Report

“Parts ordered quickly and easily. Delivery was quicker than expected. Quality product received. Thanks for your help - would recommend.”

Helpful Report

“We did have a few problems with wrong sizes on packaging, although goods the right size, but, after a phone call it was put right. We will be using this company again, First class service, thank you...”

Helpful Report

Hi Patrick, We're sorry that you didn't have the best experience when using our site, we take negative feedback very seriously and always work towards providing a positive experience. I hope that by now the issue has been resolved and that someone has got in contact to provide you with a solution. Kind regards Vital Parts.

“Fast delivery, easy to use website, good quality parts.”

Helpful Report

“Just what I needed, easily found and quickly dispatched.”

Helpful Report

“Great quality and fast delivery.”

Helpful Report

“Great many thanks”

Helpful Report

“Swift Delivery of exactly what I needed”

Helpful Report

“Had a good delivery time, The parts did what they were meant to do”

Helpful Report

“Excellent technical advice and speedy delivery”

Helpful Report

“Ordered parts late afternoon, parts arrived prompt am the following morning. excellent service.”

Helpful Report

Vital Parts is rated 4.7 based on 2,990 reviews