Vital Parts Reviews

Name: Vital Parts
Address: Unit 17 Palace Industrial EstateBircholt Road, Maidstone
Rating: 4.74

4.7 Rating 2,990 Reviews

94 %

of reviewers recommend Vital Parts

4.7

Based on 2,990 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Vital Parts:

We are a friendly and innovative Plastic, Rubber & Metal Components company based in Maidstone, Kent. Supplying a wealth of standard and bespoke products for use in a number of Industries from Automotive to Hospitality.

We operate online through our ecommerce store, offering free samples, next day delivery and complimentary 3-4 day delivery on every single order.

Visit us today at https://www.vital-parts.co.uk

Visit Website

Phone:

01233713581

Email:

customerservices@vital-parts.co.uk

Location:

Unit 17 Palace Industrial EstateBircholt Road
Maidstone
ME15 9XU

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Vital Parts 5 star review on 22nd August 2024

Edwin Simbarashe MUNYARI

Vital Parts 5 star review on 25th September 2023

Elizabeth Shuker

Anonymous

Anonymous // 01/01/2019

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“Excellent service and range.”

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“Good website, clear and precise descriptions of the products and competitive pricing”

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“Did exactly what I wanted”

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“Excellent service in all respects with very fast despatch.”

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“Prompt delivery good quality”

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“Excellent service in answering my query followed by prompt delivery.”

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“What a great company, friendly, helpful, cheerful and extraordinary value for money. Cant recommend them enough.”

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“My initial dealings with Vital Parts wasn't a positive experience however,they picked up on my concerns and gave me a full refund. I was offered my original purchase free of charge once back in stock, but I declined as that was not my reason for the negative feed back. Customer services and the finance dept. have put everything right and for that I say thank you”

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“I emailed and asked for a free sample, but given that, I did not receive a reply to this request. We later took the plunge and ordered 16 of the slightly larger version that in the list and took standard delivery. Funnily enough, the free sample arrived the same day at my home address on the day we placed the order. Delivery was super-quick but no name was on the address label so our poor office manager had to ask everyone in the office if it was theirs..... We'll be back as ordering was easy and fast. Thank you - we'll be back in the future.”

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“Excellent range, excellent service. Have used items to replace items in caravan.”

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“Exceptional service!”

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“Excellent service. Parts received exactly as described.”

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“Had exactly what I needed and it was dispatched very quickly.”

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“Used twice. Good products with excellent communication and delivery. What more can you want.”

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“Took me a long time to find a supplier for the product I was after who would send the exact number I needed. Fast efficient service, very satisfied”

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“Prompt delivery and product was just what we needed”

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“Good quality parts arrived in timely manner, although postage charge was a little expensive.”

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“Upon ordering the wrong size plastic feet for our dining chairs, vital parts customer service was outstanding.The new feet were sent out and arrived with 24 hours.Great service guys ,thanks.”

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“Items as expected with a very prompt service - Many Thanks”

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“Small customer, less than 40 items and their website could quote in zillions..found what I wanted after reading their "support" info. Parcel and paperwork arrived quickly, everything was exactly as they said. First 24 caps went in perfectly on the first job and really finished it off visually but more importantly - practical. Definitely a company I will deal with again.”

Helpful Report

Vital Parts is rated 4.7 based on 2,990 reviews