Vital Parts Reviews

Name: Vital Parts
Address: Unit 17 Palace Industrial EstateBircholt Road, Maidstone
Rating: 4.74

4.7 Rating 2,990 Reviews

94 %

of reviewers recommend Vital Parts

4.7

Based on 2,990 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Vital Parts:

We are a friendly and innovative Plastic, Rubber & Metal Components company based in Maidstone, Kent. Supplying a wealth of standard and bespoke products for use in a number of Industries from Automotive to Hospitality.

We operate online through our ecommerce store, offering free samples, next day delivery and complimentary 3-4 day delivery on every single order.

Visit us today at https://www.vital-parts.co.uk

Visit Website

Phone:

01233713581

Email:

customerservices@vital-parts.co.uk

Location:

Unit 17 Palace Industrial EstateBircholt Road
Maidstone
ME15 9XU

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Vital Parts 5 star review on 22nd August 2024

Edwin Simbarashe MUNYARI

Vital Parts 5 star review on 25th September 2023

Elizabeth Shuker

Anonymous

Anonymous // 01/01/2019

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“Said delivery was going to be 3 - 5 days and it came in two! Under promise and over deliver!”

Helpful Report

“Sliders are ok however they are supplied with Micky mouse screws , need better screws as these are very soft metal and the heads damage easy”

Helpful Report

Apologies that these screws did not meet your expectations. I hope that someone has been in contact to provide you with an updated solution that will work properly for your use, unfortunately the screws provided are not manufactured by us so we do not have much control over the quality aside from quality checks. Sorry for any inconvenience that this may have caused you, please feel free to get in touch if you have any issues or anything related to this. Our number is 01233 713 581 - Kindest regards, Josh B - Online Sales Department.

“Item arrived as ordered”

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“They had the professionalism & patience to help me find the exact sized two parts I needed for my project even though it was only a very small order I would definitely use and recommend vital parts again.”

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“The operatives are very courteous and helpful and the products absolutely ideal for our use. having spent many hours looking for the items we needed online we found "Vital Parts" and their stock and choice of components appears to be second to none. Really pleased with products and service.”

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“Had the parts i required at a good price. Would buy from again.”

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“Promt and well priced”

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“they sent me some samples promptly which helped me to select the correct product easily”

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“prompt helpul service”

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“Excellent product - great service”

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“Perfect, they fit well”

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“I made a mistake when submitting my order, this was picked up by Vital Parts who 'phoned me to clarify and resolve my error, great customer service”

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“Excellent company ,Service and communication was First Class.”

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“Items exactly what I needed and despatched and arrived very quickly.”

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“Quick response and flexible returns policy. Able to talk to an actual person when needed.”

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“I found Vital Parts as a result of a search for suitable glides to go on Oak chairs so they would not scrape a newly tiled floor. Vital Parts provided the perfect thing, and the order and delivery service was excellent too. Highly recommended.”

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“Parts and service very good.”

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“Amenable guy taking my order. Polite and friendly, helpful too”

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“Good Items, Quick Dispatch, Quality Service with Good Feed Back. many thanks, David.”

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“Good quick service parts were as described plastic and threaded inserts all fitted and doing their job.”

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Vital Parts is rated 4.7 based on 2,990 reviews