Vital Parts Reviews

Name: Vital Parts
Address: Unit 17 Palace Industrial EstateBircholt Road, Maidstone
Rating: 4.74

4.7 Rating 2,989 Reviews

94 %

of reviewers recommend Vital Parts

4.7

Based on 2,989 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Vital Parts:

We are a friendly and innovative Plastic, Rubber & Metal Components company based in Maidstone, Kent. Supplying a wealth of standard and bespoke products for use in a number of Industries from Automotive to Hospitality.

We operate online through our ecommerce store, offering free samples, next day delivery and complimentary 3-4 day delivery on every single order.

Visit us today at https://www.vital-parts.co.uk

Visit Website

Phone:

01233713581

Email:

customerservices@vital-parts.co.uk

Location:

Unit 17 Palace Industrial EstateBircholt Road
Maidstone
ME15 9XU

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Vital Parts 5 star review on 22nd August 2024

Edwin Simbarashe MUNYARI

Vital Parts 5 star review on 25th September 2023

Elizabeth Shuker

Anonymous

Anonymous // 01/01/2019

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“Web site was very clear and detailed, enabling me to identify exactly what I needed. Delivery on time and in good packaging. The goods fitted exactly, are well made (exactly as per description) and look great. Thanks a lot Vital Parts! Michael from Wimbledon.”

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“RIght parts arrived quickly”

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“Great service polite staff arrived on time 10/10 very happy”

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“Ordered 2 separate items. Both 20mm square plastic feet for garden furniture. The item I really wanted were adjustable feet. Out of stock, so they sent me 25mm square feet. Too big. Have used the other 20mm feet that fitted perfectly. Just a shame the 20mm adjustable were out of stock.”

Helpful Report

Good Afternoon, Thank you for taking the time to get in touch regarding your recent order. I am sorry to hear the parts sent were not suitable for you, I have sent you a separate email to see if we can resolve this for you. I look forward to hearing from you. Kind Regards, Victoria Customer Service & Engagement Manager.

“Not told free delivery till proceeded with order also had to order more parts than needed as could not process order till more we’re selected”

Helpful Report

Thank you for taking the time to leave your review, we value all customer feedback and can confirm that whilst we do have a minimum spend on our website of £10.00 we do advise of our delivery options, including Free delivery on orders over £20.00. I have passed this back to our marketing team to review how we can make this more visible to our customers via the website. If you are ever unsure about our processes or services, please do not hesitate to get in touch and a member of our Customer Service team will be happy to help. Kind Regards Victoria Customer Service & Engagement Manager

“Very helpful, the colour caps I chose were out of stock and a lady rang to offer an alternative which was appreciated! Prompt service!”

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“Parts turned up on time and well packaged with no damage, the specifications were as ordered and completed the task they were purchased for .”

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“good communication.”

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“Excellent online ordering and received goods very quickly. Would highly recommend.”

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“Excellent people to deal with, Massive stock, with very helpfull and knowledgeable staff who provided a very quick no nonsense solution to my requirements, will definitely use again 👍,”

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“Excellent service for supply of scarce items. Quick and efficient”

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“Ordered a pair of wiper blades (via E-bay) Items arrived very quickly and were very well packaged. Communication from Vital parts was good. I considered the cost (includingP&P) extremely competitive. All these points considered I would feel confident in ordering from them again and would recommend others to look and see if they have the items you require. I am a very happy customer!”

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“This was again a fast smooth transaction especially to N.I. Recommended.”

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“friendly staff, good location, i wish the report came with the photos, so second opinions could be sought”

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“I needed a specialist steel ball with thread and they had exactly what i needed..thank you!”

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“Convenient online ordering with efficient telephone follow-up. Thank you.”

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“Ordered some 25mm x 9mm rubber feet for use on a serving board. Great product, exactly what we needed and swiftly delivered. Top service. Recomend.”

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“Good service, excellent products.”

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“Great service, Thank you.”

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“Very easy to order the correct size of parts from the website, especially like being able to order samples before placing an order. Very helpful staff on the end of the phone.”

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Vital Parts is rated 4.7 based on 2,989 reviews