Vital Parts Reviews

Name: Vital Parts
Address: Unit 17 Palace Industrial EstateBircholt Road, Maidstone
Rating: 4.74

4.7 Rating 2,990 Reviews

94 %

of reviewers recommend Vital Parts

4.7

Based on 2,990 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Vital Parts:

We are a friendly and innovative Plastic, Rubber & Metal Components company based in Maidstone, Kent. Supplying a wealth of standard and bespoke products for use in a number of Industries from Automotive to Hospitality.

We operate online through our ecommerce store, offering free samples, next day delivery and complimentary 3-4 day delivery on every single order.

Visit us today at https://www.vital-parts.co.uk

Visit Website

Phone:

01233713581

Email:

customerservices@vital-parts.co.uk

Location:

Unit 17 Palace Industrial EstateBircholt Road
Maidstone
ME15 9XU

Write Your review

Tell us how Vital Parts made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Vital Parts 5 star review on 22nd August 2024

Edwin Simbarashe MUNYARI

Vital Parts 5 star review on 25th September 2023

Elizabeth Shuker

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was very pleased with my recent purchase from vital parts. The Round Tube inserts are of the highest quality, I can definitely recommend this company.”

Helpful Report

“Bought these for my sons wheelchair buggy.Perfect!”

Helpful Report

“Quick and efficient service”

Helpful Report

“Satisfied with my purchase”

Helpful Report

“Brilliant, does what it says on the tin.”

Helpful Report

“Just Greeeat!”

Helpful Report

“Great service and prompt delivery”

Helpful Report

“Hello, the delivery to Sweden was super fast. Parts are well received. Clear communication about each delivery status!”

Helpful Report

“nouvelles et très bonnes expériences de commande”

Helpful Report

“Very speedy delivery”

Helpful Report

“Good service, great products, quick delivery.”

Helpful Report

“Smooth transaction, fast shipping”

Helpful Report

“Sent to wrong address Paid for next day delivery took nearly a week Good product fits well”

Helpful Report

“Very well the presentation of all the goods in the site and very fast the delivery”

Helpful Report

“I was satisfied with the parts but disappointed with the order process. I paid extra for next day delivery as I wanted to complete the job in hand. I ordered on the Thursday and received the parts on Monday. I have written to Parcel Force who responded with an apology. Regards DR Gillespie”

Helpful Report

Good Afternoon David, Thank you for taking the time to provide your feedback regarding the shipping service, whilst I am pleased that you are happy with the parts from us. I would like to discuss this further with you to see how we can resolve this. I will contact your privately to obtain your order number/email address or if you could kindly email customerservices@vita-parts.co.uk we will be happy to help look into the matter for you. Kind Regards, Victoria Customer Service Manger.

“Needed samples to confirm items were fit for purpose. VP were happy to provide. Ordered goods and VP short of stock. Received stock to keep going and am awaiting the rest of the order. Communication around stock availability and lead times has been forthcoming and useful.”