Vital Parts Reviews

Name: Vital Parts
Address: Unit 17 Palace Industrial EstateBircholt Road, Maidstone
Rating: 4.74

4.7 Rating 2,989 Reviews

94 %

of reviewers recommend Vital Parts

4.7

Based on 2,989 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Vital Parts:

We are a friendly and innovative Plastic, Rubber & Metal Components company based in Maidstone, Kent. Supplying a wealth of standard and bespoke products for use in a number of Industries from Automotive to Hospitality.

We operate online through our ecommerce store, offering free samples, next day delivery and complimentary 3-4 day delivery on every single order.

Visit us today at https://www.vital-parts.co.uk

Visit Website

Phone:

01233713581

Email:

customerservices@vital-parts.co.uk

Location:

Unit 17 Palace Industrial EstateBircholt Road
Maidstone
ME15 9XU

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Vital Parts 5 star review on 22nd August 2024

Edwin Simbarashe MUNYARI

Vital Parts 5 star review on 25th September 2023

Elizabeth Shuker

Anonymous

Anonymous // 01/01/2019

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“Great service great products”

Helpful Report

“Very satisfied with both the product and the sevice”

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“great items and helpful customer service”

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“Good and fast talking. No problems and everything came in time.”

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“Highly successful & on time”

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“Very satisfied customer- arrived as ordered- prompt & efficient service - would definitely use again - would definitely recommend- thank you!”

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“Parts arrived promptly but unfortunately due to ambiguous ordering instructions we ordered too many of what we needed. We are still awaiting a refund so as to reorder correctly.”

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Hi There Michelle. Thank you for leaving your feedback. I can see you have ordered x4 packs of 10 as listed on our Etsy site and only required x4 parts and wanted to return to reorder. I can confirm the refund has been processed for you and you are welcome to reorder at your convenience. Any issues, please do not hesitate to contact our Customer Service Team. Many thanks, Victoria - Customer Service Manager, Vital Parts.

“Great range, great service, really good value”

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“Excellent choice of items. Well organised and clear website. Good service.”

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“The ordered parts arrived promptly and safely. When we later emailed Vital Parts for a copy invoice ( our fault ) this was forwarded on to me that morning. Great customer service and no problem delivering to the Scottish Highlands. Would certainly recommend them if you can identify the item you need.”

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“Requested edge seal samples and was contacted by a very pleasant and helpful young lady to check needs and likely use. Samples arrived promptly as did the selected order. Would not hesitate to use Vital Parts in future for their wide range of parts and materials and excellent service.”

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“A first class company to deal with i got the size wrong but Vital AND FIRSTCLASS STAFF sorted it out in a very short space of time”

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“I bought adjustable feet to fix under a bird table. The feet and tee nut were perfect, but there is no locking nuts supplied. Meaning when you have got your item levelled up you cannot lock the feet in the correct position. I did give them a chance to sort the problem, and they sent more Tee nuts which I returned explaining yet again that it is lock nuts I am looking for, since then total silence. I have concluded that they do not understand the products they are selling. hence I give them only two stars.”

Helpful Report

Hi Arthur. Thank you for your feedback, please accept my apologies that our reply to this matter has not reached you. We replied and advised we do not sell these parts with the lock nuts, dated 15/11/2021 to which we have not heard back. Please accept my apologies for any confusion caused and the replacements we sent free of charge were not suitable for you. If you would like to discuss this further, please do not hesitate to contact us. Kind Regards, Victoria - Customer Service Manager, Vital Parts.

“Excellent products. - you sell parts that are difficult to source elsewhere. What a find!”

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“It does what is says in the tin! Good service”

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“This company were extremely understanding of my company requirements and offered their professional opinion which was very helpful! They were easy to contact via email and were quick to respond. After placing my order, I got updates on dispatch and delivery (which was speedy). I would definitely recommend Vital parts to anyone looking for an affordable, reliable and professional service - 5 *****”

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“cheaper than ebay and prompt delivery, happy with my product.”

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“Well organized, turned up on time, took the time to colour match the alloy wheel before starting. You would really struggle to spot the repair area now. I hope I won't need another alloy wheel repair....but if I do I know who to phone!!!”