Vital Parts Reviews

Name: Vital Parts
Address: Unit 17 Palace Industrial EstateBircholt Road, Maidstone
Rating: 4.74

4.7 Rating 2,989 Reviews

94 %

of reviewers recommend Vital Parts

4.7

Based on 2,989 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Vital Parts:

We are a friendly and innovative Plastic, Rubber & Metal Components company based in Maidstone, Kent. Supplying a wealth of standard and bespoke products for use in a number of Industries from Automotive to Hospitality.

We operate online through our ecommerce store, offering free samples, next day delivery and complimentary 3-4 day delivery on every single order.

Visit us today at https://www.vital-parts.co.uk

Visit Website

Phone:

01233713581

Email:

customerservices@vital-parts.co.uk

Location:

Unit 17 Palace Industrial EstateBircholt Road
Maidstone
ME15 9XU

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Vital Parts 5 star review on 22nd August 2024

Edwin Simbarashe MUNYARI

Vital Parts 5 star review on 25th September 2023

Elizabeth Shuker

Anonymous

Anonymous // 01/01/2019

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““Four candles? No, ‘andles for forks” Vital parts made me smile - it’s the online equivalent of an old fashioned hardware store. Found everything easily on their tidy website and it arrived quickly too. Top marks Vital Parts!”

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“Vital Parts supplied excellent quality products but I have only one gripe and that was the despatch and delivery period which let you down and hence the reason for only given a 4 rating.”

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“Good price for what looks like a quality parts that were delivered promptly.”

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“Very efficient, even if there was a problem with the order made.”

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“I ordered part FWA001 (250 off) which at the time were said to be in stock! I received a bag claiming to contain part FWA003. I could have lived with the substituted part since it only meant using a pan head M2.5 screw instead of a countersunk M2.5 screw. However, the bag contained an assortment of much larger sizes M6/M8 etc which are useless to me!!! I rang customer services who said they would have them collected and would email me with a delivery time for the correct part!!! I've heard nothing!!! Terrible!!!! I cant be bothered to chase for my money back... I'll just never use Vital Parts again! Follow up: To be fair, Kimberley in customer services rang me. She was very apologetic and personally went to the warehouse herself to find there was a genuine mix-up in the storage bins. The delay meant I had to source the parts elsewhere, but Vital Parts promptly refunded my money and issued a free postage sticker for return of the goods. Thank you Kimberley ..and in hind sight I will try Vital Parts again if the need arises!”

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Good Afternoon Kim, Thank you for taking the time to leave your feedback. I can see from looking into this for you that a member of our Customer Service team are currently handling resolving this for you and will continue to do so until the matter is resolved. Thank you for your paitence and rest assured we will do what we can to put this right for you. Kind Regards, Victoria Customer Service Manager.

“Easy to order , stock available and delivered as confirmed”

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“Needed a plug for a 150mm vent pipe when not in use. Mostly found test plugs, not what I wanted, but easily found exactly what i needed at vital parts. The tube insert by itself is a loose fit, but when combined with the tapered inset and some polystene beads is perfect.”

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“Easy to use web site. Correct goods delivered in good time. What more can anyone ask?”

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“I Ordered the wrong item this was quickly sorted out. Now have have correct item excellent service.”

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“Vital Part supplied me with good quality items at a good price. Their delivery was very swift - will definitely do business with them in the future.”

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“Parts ordered were excellent”

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“Good attentive helpful servicej”

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“Delivered on-time without any problems”

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“Great service thank you. Cheapest item I could find after w Google search and easy to order. Quick delivery and quality parts received so all round very pleased thank you 👍”

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“Excellent service, correct component. THANK YOU.”

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“I am very pleased with product but nearly gave up on this company as one male staff member was very reluctant to send me a sample . I would have left five stars but for this poor service.”

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Good Afternoon Robert, Following your review, rest assured our Sales Manager took the time to look into the matter further and can see that we sent one samply initally but sadly this was not the size required and then a second sample was sent. Please accept my apologies for the dificulty expereienced trying to get your call through to the right department, this has been looked into for continuous improvement. If you would like to disucss this further, please do not hesitate to contact our Customer Service department who will be happy to help. Kind Regards, Victoria Customer Service Manager.

“Rapid delivery of just what I needed. Glides for furniture legs easy to fit and work well.”

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“A wide selection of everything you haven't been able to find. I needed some rubber feet for patio furniture and sliders for dining chairs. The only problem was working out which, of the seemingly endless range sold by Vital Parts, were the right size. Once that was done, ordering was easy and the goods arrived when promised.”

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“Products are good quality and the prices fair. The rating is a little lower because delivery took longer than we have all come to expect and tracking is very poor.”

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“Vital parts have provided me with the plastic feet I needed to support timber joists. For me they are an ideal solution to keeping the joists off the ground. However I do think they are rather expensive.”

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Vital Parts is rated 4.7 based on 2,989 reviews