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Vital Parts Reviews

4.7 Rating 2,990 Reviews
94 %
of reviewers recommend Vital Parts
Company Reviews Product Reviews
1,537
 Metrics Info
4.7
Based on 2,990 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 91%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Vital Parts Reviews

About Vital Parts:

We are a friendly and innovative Plastic, Rubber & Metal Components company based in Maidstone, Kent. Supplying a wealth of standard and bespoke products for use in a number of Industries from Automotive to Hospitality.

We operate online through our ecommerce store, offering free samples, next day delivery and complimentary 3-4 day delivery on every single order.

Visit us today at https://www.vital-parts.co.uk

Visit Website

Phone:

01233713581

Email:

customerservices@vital-parts.co.uk

Location:

Unit 17 Palace Industrial EstateBircholt Road
Maidstone
ME15 9XU

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Dmk
Verified Reviewer
“Wanted a 28 mm rubber ferrule w. steel base for a thumbstick (walking stick for rough, uneven ground). VP has excellent range of such things. Ordered Thur: night - arr. Mon am:. Excellent will use them again.”
Helpful Report
Mark Board
Verified Buyer
“Good product, good prices, easy payment method and immediate despatch. What more can you need.”
Helpful Report
Anonymous
Verified Buyer
“what I needed at a good price, on time”
Helpful Report
Anonymous
Verified Buyer
“very helpful and polite staff would definitely recommend vital parts.”
Helpful Report
Tim Hilton
Verified Buyer
“Very helpful, excellent service, and delivery exactly as promised - SCC Services & Equipment Ltd”
Helpful Report
Gordon Wignall
Verified Buyer
“least said soonest mended”
Helpful Report
Hey Gordon After looking into your order I can see there was an issue with the address provided. This order has been refunded. Kind Regards Lisa C, Vital Parts
Pedro Chambel
Verified Buyer
“It's not the first time that I make use of this Web-shop to fulfill my needs. As always they acted with awesome customer care and attention focus. Ordered parts reached my hands in pristine condition and as advertised at product's correspondent web-page.”
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Mike Mooney
Verified Buyer
“Cost effective and fast delivery! I did have a problem as I ordered something incorrectly, but Vital Parts sorted it out for me with no fuss! I will definitely be using them again. Thank you.”
Helpful Report
James Wing
Verified Buyer
“Parts were good quality. arrived when they said they would. Job done.”
Helpful Report
Graham Bullard
Verified Buyer
“The product quality is good and just what we wanted, however my name was not on the delivery paper work and therefore I had to search our goods in area to find my package. The delivery address on the confirmation email showed my name but the delivered item did not. Hope this helps.”
Helpful Report
Hey Graham Apologies for the issues you had with the paperwork. It looks like a technical issue our end. We are now looking into this to improve the delivery paperwork going forward. Thank you for your feedback. Kind Regards Lisa C, Vital Parts
Simon Hague
Verified Buyer
“delivery to slow”
Helpful Report
Hey Simon We have looked into the issue our end for you and we can see this was ordered on a 48 hour delivery. Unfortunately Parcel Force do not deliver on a weekend so the next available delivery day was Monday 13th. Apologies for any confusion this may have caused. Kind Regards Lisa C, Vital Parts
Garry McGill
Verified Buyer
“Replacement feet for cube patio furniture fitted better than the originals!”
Helpful Report
Richard McDonald
Verified Buyer
“A very pleasant suprise to find the components I required. the website was easy to navigate and ordering was simple. Delivery was on time and matched the advertised product. Success from start to finish. Well done. Richard McD.”
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Denise Cotter
Verified Buyer
“Very prompt, excellent service”
Helpful Report
Anita Carey
Verified Buyer
“Wrong size was sent When l phoned immediate help Correct size forwarded by return I returned wrong size by post ....... NO OFFER OF POSTAGE THOUGH!”
Helpful Report
Hey Anita, Sorry to hear there was an issue with our parts. We have refunded you with £10 as a gesture of goodwill. Kind Regards Lisa C, Vital Parts
Mark Cullingford
Verified Buyer
“This is the second time I have ordered various sized nut and bolt caps from vital-parts and on both occasions delivery has been prompt and the items arrived in good order. Very pleased.”
Helpful Report
Thomas Ingram
Verified Buyer
“Brilliant. Easy to order. Came very prompt.”
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Gary Thornton
Verified Buyer
“I unfortunately ordered the wrong size part and had to return them for a larger size, but it was not a problem, and I’m very happy with the service and the bits I ordered.”
Helpful Report
Paul
Verified Buyer
“Excellent Service. Great product range, fast delivery. Definitely use again.”
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Primrose Madiviko
Verified Buyer
“Great service was so happy with how I was assisted in exchanging my sofa feet”
Helpful Report
Vital Parts is rated 4.7 based on 2,990 reviews
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