Vital Parts Reviews

Name: Vital Parts
Address: Unit 17 Palace Industrial EstateBircholt Road, Maidstone
Rating: 4.74

4.7 Rating 2,989 Reviews

94 %

of reviewers recommend Vital Parts

4.7

Based on 2,989 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Vital Parts:

We are a friendly and innovative Plastic, Rubber & Metal Components company based in Maidstone, Kent. Supplying a wealth of standard and bespoke products for use in a number of Industries from Automotive to Hospitality.

We operate online through our ecommerce store, offering free samples, next day delivery and complimentary 3-4 day delivery on every single order.

Visit us today at https://www.vital-parts.co.uk

Visit Website

Phone:

01233713581

Email:

customerservices@vital-parts.co.uk

Location:

Unit 17 Palace Industrial EstateBircholt Road
Maidstone
ME15 9XU

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Vital Parts 5 star review on 22nd August 2024

Edwin Simbarashe MUNYARI

Vital Parts 5 star review on 25th September 2023

Elizabeth Shuker

Anonymous

Anonymous // 01/01/2019

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“Samantha the customer engagement executive was absolutely brilliant as she had to handle a tricky bespoke part for myself. The part I was looking for wasn't even available on vital parts but Samantha sorted it all out with ease. Brilliant execution of delivering a promise to customers. I have now added Vital -parts to our go to suppliers list because of this experience. Thanks again Chris (Dive Tech Marine Unit)”

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“Didn’t have the item I ordered so called to explain and swapped it out with an alternative. Very fast turnaround and great price. Very impressed.”

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“I bought these for a trail project they are a bit small so i have bought a bigger size waiting on them to arrive they are a good product, Regards Peadar”

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“Wasn’t expecting them to be so good Cracking”

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“I'm a first time user of Vital Parts and I'm very impressed with the speed of delivery. The Part order was exactly what I was looking for. Thank you.”

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“Good product, despatched on time. I had a little trouble deciding the correct size - could have done with the diagram having some more dimensions shown”

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“THANK YOU SO MUCH FOR GETTING MY ITEM TO ME NEXT DAY.”

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“Product - Slicon tapered bungs, very good for the purpose. Excellent service from setting up account to receiving the goods.”

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“Parts ordered were ut of stock. They contacted me to suggest alternatives arrived, the order adjusted and dispatched. The parts were received promptly”

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“Super good customer service and part selection. Got the part that i needed to me in short time and really good customer service. Top marks!”

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“Very good service and helpful staff”

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“Order placed midnight Wed. Picked and dispatched 09:00 Thur. Great service. Parts as described.”

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“Very good product and service.”

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“A source of hard-to-get parts.”

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“I thought that for the small job I wanted to undertake that my enquiry would not receive an interested response but I was totally blown away the excellent customer liaison. Trial samples were sent out and received the next day and happily fitted the right trim to my motorcycle….thanks Chloe you were great”

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“Excellent Product. Excellent Price. Excellent Service.”

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“High quality materials, exceeded expectations, would definitely use again!”

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“Part I originally ordered was out of stock at point of dispatch. Company contacted me with a choice of alternatives. Replacement product dispatched speedily thereafter.”

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“First time I have used them, I got what I wanted a competitive price. Simple to order and a good range.”

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“Very friendly and helpfull”

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Vital Parts is rated 4.7 based on 2,989 reviews