Vital Parts Reviews

Name: Vital Parts
Address: Unit 17 Palace Industrial EstateBircholt Road, Maidstone
Rating: 4.74

4.7 Rating 2,989 Reviews

94 %

of reviewers recommend Vital Parts

4.7

Based on 2,989 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Vital Parts:

We are a friendly and innovative Plastic, Rubber & Metal Components company based in Maidstone, Kent. Supplying a wealth of standard and bespoke products for use in a number of Industries from Automotive to Hospitality.

We operate online through our ecommerce store, offering free samples, next day delivery and complimentary 3-4 day delivery on every single order.

Visit us today at https://www.vital-parts.co.uk

Visit Website

Phone:

01233713581

Email:

customerservices@vital-parts.co.uk

Location:

Unit 17 Palace Industrial EstateBircholt Road
Maidstone
ME15 9XU

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Vital Parts 5 star review on 22nd August 2024

Edwin Simbarashe MUNYARI

Vital Parts 5 star review on 25th September 2023

Elizabeth Shuker

Anonymous

Anonymous // 01/01/2019

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“Best prices I could find, came quickly and all fine. Thanks!”

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“Excellent service all round”

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“Helpful service over the phone, prompt dispatch of goods.”

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“I’m trying to fix an old Isuzu Trooper. I needed bushings for the clutch pedal bracket. They had the specific sized bushings I needed. I highly recommend shopping here.”

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“A company with people who ring you up, talk to you and check things are all o.k. So refreshing, old fashioned customer service and helpful in respect to my very small order.”

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“Nice product, fair price and quick delivery.”

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“no hassle, easy as”

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“Perfect service, comunication and products Thank you”

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“I purchased plastic feet which were perfect for some chairs they were excellent ,this is the 3rd time I have purchased goods off them, l would use them again.”

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Thank you so much for leaving your comments following your order. I am pleased you are happy with the products and the service received. Please do not hesitate to let us know if we can assist you with any future orders. Kind Regards, Victoria - Customer Service Manager.

“Haven't bought anything yet but wanted to be the 2000th review :) heard very good things about the company from a work colleague”

Helpful Report

We will be sure to remember you as the 2000th review. Thank you for taking the time, we hope to hear from you soon. Victoria - Customer Service Manager.

“Very helpful, serious company that knows how to advise on the choice of its references. Good communication !”

Helpful Report

Thank you for taking the time to leave your feedback. Our team are always on hand to assist in any way possible and strive to provide excellent service. I am pleased you are happy with your order and look forward to you returning to Vital Parts in the future. All the best, Victoria - Customer Service Manager.

“Very helpful and always willing to give you options if the component is not in stock. Will be using them again...”

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“Excellent customer service.”

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I am pleased to hear you we happy with the service received. Please do not hesitate to let us know if we can assist you with any future orders. Kind Regards, Victoria - Customer Service Manager.

“Very pleased with the service and communication kept me informed of my order. Thanks Creations Powder Coating services”

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It is great to hear you were kept up to date with the progress of your order. We look forward to assisting you with any future orders soon. Many thanks, Victoria - Customer Service Advisor.

“All parts received and matched descriptions, so matched requirements”

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“Good products, quick delivery”

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“Customer service at Vital Parts is nothing short of excellent. I was struggling to get the right adjustable feet replacements for my 20mm hollow tubed patio chairs. Ellie sorted out the right size inserts, issued a returns label for the ones that didn't fit and dispatched the correct size. They arrived quickly and I was able to knock the new inserts in gently with a rubber mallet, screw in the M6 adjustable feet. Result is perfect. Thank you, Ellie and Vital Parts.”

Helpful Report

Thank you for taking the time to leave your feedback and such positive comments on your experience with Vital Parts. Our team are always on hand to assist in anway possible and strive to provide excellent service. I am pleased you are happy with your order and look forward to you returning to Vital Parts in the future. All the best, Victoria - Customer Service Manager.

“excellent service, great products, easy to order online five stars easily!”