Vital Parts Reviews

Name: Vital Parts
Address: Unit 17 Palace Industrial EstateBircholt Road, Maidstone
Rating: 4.74

4.7 Rating 2,990 Reviews

94 %

of reviewers recommend Vital Parts

4.7

Based on 2,990 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Vital Parts:

We are a friendly and innovative Plastic, Rubber & Metal Components company based in Maidstone, Kent. Supplying a wealth of standard and bespoke products for use in a number of Industries from Automotive to Hospitality.

We operate online through our ecommerce store, offering free samples, next day delivery and complimentary 3-4 day delivery on every single order.

Visit us today at https://www.vital-parts.co.uk

Visit Website

Phone:

01233713581

Email:

customerservices@vital-parts.co.uk

Location:

Unit 17 Palace Industrial EstateBircholt Road
Maidstone
ME15 9XU

Write Your review

Tell us how Vital Parts made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Vital Parts 5 star review on 22nd August 2024

Edwin Simbarashe MUNYARI

Vital Parts 5 star review on 25th September 2023

Elizabeth Shuker

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was very happy with my order, they were exactly what I needed and arrived the next day... Couldn't be happier”

Helpful Report

“Everything was okay”

Helpful Report

“Excellent service. Staff member extremely helpful. Sent us a sample and we were able to determine the product size we required. Ordered the product, arrived on time and fit perfectly.”

Helpful Report

“Pleased with my purchase, Just what I had been looking for. Reasonably priced. Order arrived promptly and well packaged. I would happily use this company again.”

Helpful Report

“Although I was originally wanting pads for my 2"dia settee legs, I was persuaded by Lisa to order 40mm round PTFE adhesive furniture leg pads. These were promptly delivered and easy to fit. Hugh Campbell”

Helpful Report

Hi Hugh, Apologies for the incorrect parts being sent. From time to time there are pick errors in our warehouse. I have escalated this to our warehouse manager who advised that the parts were incorrect in our warehouse. This has now been rectified and we have sent out FOC replacements to be with you early next week. We are always trying to improve efficiency so your feedback has been noted. I do hope that this resolution was satisfactory and that you won't be put off from using us in the future. If there is anything else we can do to help, please do get in touch via email or over the phone. Kind Regards Lisa C

“Required parts arrived promptly.”

Helpful Report

“On both occasions I have used Vital Parts my order has been delivered promptly and at a reasonable price.”

Helpful Report

“Useful parts delivered promptly. I will use Vital Parts again soon”

Helpful Report

“Parts were great, dispatched in good time and am likely to be back for more!”

Helpful Report

“The parts I got were fine, they were missing 2 pieces however, and the parts I returned I never got a refund for after returning or even contacted in regards to them as promised via telephone. Won't be ordering again or recommending.”

Helpful Report

Hi Kurt, Apologies that it took longer than expected to respond to your return request, from time to time these requests can build up due to processing but we are always trying to improve efficiency here so your feedback has been noted. I do believe your refund has now been processed and replacements have been sent for the missing parts you did not receive. Unfortunately this is due to a pick error in our warehouse, we are always looking to improve on these so any feedback will go back to our warehouse manager. We have also included some extra inserts alongside your replacements as a gesture of goodwill. Please also get in touch for any future orders and we will also upgraded the postage on your next order free of charge. I hope that this resolution was satisfactory and that you won't be put off from using us in the future. If there is anything we can do to help, please do get in touch via email or over the phone. Kind Regards Lisa C, Vital Parts

“I ordered some nylon washers and PVC end caps from Vital Parts. They phoned me to say they were out of stock on the parts I ordered, and they offered me alternatives which were perfectly acceptable, so I said I would be happy to accept them. They arrived the next day!”

Helpful Report

“Great selection of useful fixtures and fittings - a lot of which are difficult to source elsewhere. Well organised web site makes it easy to find stuff. Prompt delivery and hassle free transaction. Highly recommended and will use again.”

Helpful Report

“Item supplied was as ordered. One small part was missing but Vital parts supplied a replacement without any problem. excellent customer service, would buy from them again”

Helpful Report

“Parts well made sizes as advertised perfect fit. Good delivery service as well.”

Helpful Report

“They did what they were intended to do, and they arrived fairly promptly.”

Helpful Report

“Perfect product for the use I needed it for.”

Helpful Report

“Great service. Delivered before stated time slot. Excellent.”

Helpful Report

“Very pleased with the product.Arrived very quickly.Easy to use and very effective.”

Helpful Report

“Just what I needed”

Helpful Report

“Good shopping experience! Goods as described excellent quality would use seller again”

Helpful Report

Vital Parts is rated 4.7 based on 2,990 reviews