Vital Parts Reviews

Name: Vital Parts
Address: Unit 17 Palace Industrial EstateBircholt Road, Maidstone
Rating: 4.74

4.7 Rating 2,989 Reviews

94 %

of reviewers recommend Vital Parts

4.7

Based on 2,989 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Vital Parts:

We are a friendly and innovative Plastic, Rubber & Metal Components company based in Maidstone, Kent. Supplying a wealth of standard and bespoke products for use in a number of Industries from Automotive to Hospitality.

We operate online through our ecommerce store, offering free samples, next day delivery and complimentary 3-4 day delivery on every single order.

Visit us today at https://www.vital-parts.co.uk

Visit Website

Phone:

01233713581

Email:

customerservices@vital-parts.co.uk

Location:

Unit 17 Palace Industrial EstateBircholt Road
Maidstone
ME15 9XU

Write Your review

Tell us how Vital Parts made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Vital Parts 5 star review on 22nd August 2024

Edwin Simbarashe MUNYARI

Vital Parts 5 star review on 25th September 2023

Elizabeth Shuker

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered some rubber edgings, unfortunately there was a delay due to orders and a bank holiday, the team were excellent to recover the time and dispatched using first class post with no extra charge, brilliant service”

Helpful Report

“Easy to use web site and delivered promptly.”

Helpful Report

“Goods were as described Good service all round”

Helpful Report

“ordering two items, each of which was less than £10, was difficult/impossible, even when total order was more than £10”

Helpful Report

“Big selection of specialised trim at a competitive price , delivered in good time, would use again”

Helpful Report

“Great range of parts available. Delivery was prompt and order was exactly as expected.”

Helpful Report

“Xxxxxxxxxxccxc”

Helpful Report

“Parts were a perfect fit and exactly as decribed, The prices were very competetive. I would have scored five stars but the delivery was not as fast as i had hoped.”

Helpful Report

“i phoned and found it easy and helpfull to get what i required many thanks”

Helpful Report

“Order was packed terribly, using the thinnest of thin bags. Predictably they split and was left with a puddle of mixed up similar sized thread caps, not impressed.”

Helpful Report

“Immediate response and efficient delivery once again on reordering more items. The professional service and quality of the product is excellent.”

Helpful Report

“Good service and follow-through. The product fits perfectly”

Helpful Report

“Fab. The products are just the job, and the prices are good. Service quick. Web layout shows all important dimensions of products. They will be my first stop in future”

Vital Parts 5 star review on 15th May 2023

Helpful Report

“Cannot fault Vital Parts for their service. Received a phone call from them to say they were one item short on my order, could they offer a replacement, I accepted and asked if I could increase the order by 1. No problem they said. they didn't charge me for the extra item, (very low value so more of a trouble to raise an invoice for it). Item arrived next day. They're my new "go to guys" for hardware. 12 out of 10”

Helpful Report

“Octagonal rubber feet have been fitted and installed. Excellent product”

Helpful Report

“User-friendly ordering process. Delivery time better than projected. Have not yet used any item supplied but items look and feel exactly as described. No complaints, Would re-order.”

Helpful Report

“Great selection of vital parts. Prompt delivery and spot on customer service. Highly recommended.”

Helpful Report

“Honestly your service was perfect. Many thanks”

Helpful Report

“Good fitting parts ,quick dispatch the best price”

Helpful Report

“Provided and delivered on time parts that are difficult to obtain. Website provides comprehensive information of what spare parts match.”

Helpful Report

Vital Parts is rated 4.7 based on 2,989 reviews