Vital Parts Reviews

Name: Vital Parts
Address: Unit 17 Palace Industrial EstateBircholt Road, Maidstone
Rating: 4.74

4.7 Rating 2,990 Reviews

94 %

of reviewers recommend Vital Parts

4.7

Based on 2,990 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Vital Parts:

We are a friendly and innovative Plastic, Rubber & Metal Components company based in Maidstone, Kent. Supplying a wealth of standard and bespoke products for use in a number of Industries from Automotive to Hospitality.

We operate online through our ecommerce store, offering free samples, next day delivery and complimentary 3-4 day delivery on every single order.

Visit us today at https://www.vital-parts.co.uk

Visit Website

Phone:

01233713581

Email:

customerservices@vital-parts.co.uk

Location:

Unit 17 Palace Industrial EstateBircholt Road
Maidstone
ME15 9XU

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Vital Parts 5 star review on 22nd August 2024

Edwin Simbarashe MUNYARI

Vital Parts 5 star review on 25th September 2023

Elizabeth Shuker

Anonymous

Anonymous // 01/01/2019

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“Most delightful company to deal with, if I was 50 years younger I would have proposed to the lass I spoke to...even a small order was dealt with as though important.”

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“Good website - easy to find fairly non standard items. Fast delivery and sensible packaging. About to order from them again”

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“I contacted Vital Parts sales team who advised me what I should purchase and the goods were received soon after. The items purchased were a perfect fit for what I needed”

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“Perfect! The parts are exactly what I was looking for, and delivery was faster than expected.”

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“Dear sir/madam, According to my order 28926/160719/80 unfortunately I haven't received it yet. I have sent an email to the courier service asking for my package but still I have no answer! I am really disappointed! Please check the matter yourself too. I am looking forward to your reply.”

Helpful Report

Hi Andonis Apologies for the problems you had with your order. We have spoken to the courier regarding this and I do belive this request has now been dealt with and your items are with you. We have been in touch with our account manager at the courier company who are working with us to resolve this issue for any future deliveries. I hope that this resolution has been satisfactory and that you won't be put off from using us in the future. If there is anything else we can do to help, Please do get in touch via email or over the phone. Kind Regards Lisa C

“Parts arrived, as described and in a timely manner”

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“Your service was very good, but the first time I received the wrong parts, they were quickly replaced, but again not with the parts I thought I’d ordered with a long stem. It maybe that I was not reading your diagram correctly. However I managed to use them by cutting a raw plug and using it to protect the ceramic. I’m impressed by your attention to customer service”

Helpful Report

Hi Gerwyn Apologies for the issues you have had with your parts. The diagrams are sometimes slightly confusing but we are always trying to improve our website and information so your feedback has been noted. We do have very helpful members of staff who would be happy to help with any questions before ordering. I hope that this resolution was satisfactory and that you won't be put off from using us in the future. If there is anything else we can do to help, please do get in tough via email or over the phone. Kind Regards Lisa

“I needed a settee "glider", but knowing nothing about them, used Vital Parts to work out exactly what I needed. The part was ordered and delivered quickly and no problem to fir first time.”

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“Order went through smoothly , the parts were exactly what I wanted well made and easy to fit .”

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“Quick delivery, well packaged and fit straight into the chair legs. Would use again. Fascinating parts selection.”

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“Excellent Service, and quality goods”

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“Arrived on time, and fits superb. We'll worth it.”

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“Excellent response from staff and an impressive follow up to the free sample sent to me prior to me ordering.”

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“I ordered two different sizes of 750kg machine feet. All arrived very promptly and are of good quality. Reasonably priced too - just the job!”

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“These guys offer a fantastic customer service that matches their fantastic range. Been very pleased with the products I have purchased, the staff that I have met a d the general ethos of the company. Would highly recommend the firm.”

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“Customer service is excellent, if items are out of stock or supply is delayed, you’re called and offered alternatives. Parts are accurately described. Delivery is quick.”

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“Just the place to get all those difficult to find bits. Great service, many thanks.”

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“Good product (EDGE033), reasonable price, arrived quickly; i don't need more than that.”

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“Excellent service”

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“Parts arrived on time. They are robust and exactly what I needed. Invoice delivered promptly on request.”

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Vital Parts is rated 4.7 based on 2,990 reviews