Vital Parts Reviews

Name: Vital Parts
Address: Unit 17 Palace Industrial EstateBircholt Road, Maidstone
Rating: 4.74

4.7 Rating 2,990 Reviews

94 %

of reviewers recommend Vital Parts

4.7

Based on 2,990 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Vital Parts:

We are a friendly and innovative Plastic, Rubber & Metal Components company based in Maidstone, Kent. Supplying a wealth of standard and bespoke products for use in a number of Industries from Automotive to Hospitality.

We operate online through our ecommerce store, offering free samples, next day delivery and complimentary 3-4 day delivery on every single order.

Visit us today at https://www.vital-parts.co.uk

Visit Website

Phone:

01233713581

Email:

customerservices@vital-parts.co.uk

Location:

Unit 17 Palace Industrial EstateBircholt Road
Maidstone
ME15 9XU

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Vital Parts 5 star review on 22nd August 2024

Edwin Simbarashe MUNYARI

Vital Parts 5 star review on 25th September 2023

Elizabeth Shuker

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“1st Class service”

Helpful Report

“Although out of stock of the ordered items, so shouldn’t have offered a quick delivery, their prompt follow-up and ability to offer a suitable equivalent was first class. Incidentally, the product “Weight Rated Fixed Machine Feet” make ideal feet for garden chairs on grooved softwood decking. Very pleased with the service. Thanks.”

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“Easy to use site, plenty of pictures and measurements and a quick dispatch and delivery”

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“They are great to work with. Very helpful and friendly to talk to on the phone and promptly filled my order”

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“Easy website to use...found what i wanted quickly and great value even though I had to pay delivery.”

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“Thanks for quick service, your easy to use website, only downside, having to pay twice as much for the postage as I paid for the parts, but thats the nature of the patrs I ordered.”

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“Top draw excellent much better than the sticky pads you get in B&Q. Would use again Steven”

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“Wrote a review recently to say good delivery time, good product - my order was for just over£40. However there was one glider short which caused wonky scratchy problems. I emailed Chris at vital parts and had received no response whatsoever after one week. Having given a review on line to that effect I received 4 new gliders by the next post. There was no letter or message with them just a package with 4 gliders (thank you, but I only needed 1 which as explained I had already purchased from elsewhere) - however, surely it is good practice to add a note to say herewith 4 gliders sorry for error hope this sorts out problem, or something to that effect!!!! I wonder what would have happened if I hadn't reviewed the product on line - would Chris eventually have answered my email - who knows. My advice is: if you have a problem with your order from this company then review on line if you want a quick response.”

Vital Parts 3 star review on 12th October 2018

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“Excellent range of products; well resented website; ordering very easy and straightforward; product delivery superb. Thank you”

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“I have only used Vital Parts on two occasions now, but I have never had dealings with such a friendly and very efficient company. The staff are 1st class and should be congratulated on their dealings with customers who are not too sure which is the best product for their needs. Well done to all concerned”

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“Very efficient service. I requested a sample rubber foot, which came within a few days and as a result I ordered a further six, so it pays to be efficient! Many thanks to the team.”

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“Easy to source and fast delivery They do the job and easy to fit”

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“Good product, quick delivery. Screws poor quality”

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“Easy to navigate web site. Prompt delivery. Expensive postage costs for such a few small items but I can live with that”

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“Very good informative product information Sensible pricing Good delivery”

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“Arrived on time. Very good.”

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“Great item, delivered on time and fitted description perfectly”

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“very good service and easy to use”

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“I needed some feet for tubular chairs. The web site was clear with good picture and explanation but even so I did not want to buy 500 wrong ones. The personal service on the telephone sending a free sample was appreciated and the feet arrived very quickly. The service was all I could ask.”

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“Thanks for your personal service and very quick delivery. I appreciate being able to buy a small quantity of very specific parts.”

Helpful Report

Vital Parts is rated 4.7 based on 2,990 reviews