Vital Parts Reviews

Name: Vital Parts
Address: Unit 17 Palace Industrial EstateBircholt Road, Maidstone
Rating: 4.74

4.7 Rating 2,989 Reviews

94 %

of reviewers recommend Vital Parts

4.7

Based on 2,989 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Vital Parts:

We are a friendly and innovative Plastic, Rubber & Metal Components company based in Maidstone, Kent. Supplying a wealth of standard and bespoke products for use in a number of Industries from Automotive to Hospitality.

We operate online through our ecommerce store, offering free samples, next day delivery and complimentary 3-4 day delivery on every single order.

Visit us today at https://www.vital-parts.co.uk

Visit Website

Phone:

01233713581

Email:

customerservices@vital-parts.co.uk

Location:

Unit 17 Palace Industrial EstateBircholt Road
Maidstone
ME15 9XU

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Vital Parts 5 star review on 22nd August 2024

Edwin Simbarashe MUNYARI

Vital Parts 5 star review on 25th September 2023

Elizabeth Shuker

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick delivery and perfect customer support”

Helpful Report

Thank you for your feedback Ozan, I am pleased our service met your expectations! Do not hesitate to get in touch if we can help in the future. Kind Regards, Victoria Customer Service Manager

“The rubber plugs I bought fitted and were ideal for the job in hand”

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“First order with Vital parts, managed to order the wrong item! Oops! Victoria, was very understanding and sent the correct items in good time.”

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Good Afternoon, Thank you for taking the time to leave your feedback. I am pleased we were able to assist you and get the order changed over to the right parts you needed. Kind Regards, Victoria Customer Service Manager

“Handles, knob and feet all good quality and well engineered. All installed without a hitch. Very pleased with them”

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“Difficult to find what I wanted in the UK, but ‘Vital Parts’ had exactly what I was after. Easy ordering and quick delivery. Will use again.”

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“I ordered 20 x PVC round end caps CAP142 size 76.2mm x 12.7mm on the 24 May and received on the 27th May CAP 145, 20 x 76.2 x 38.1, the wrong size. I tried phoning the sales dept. first thing on the 28th May but was cut off three times. I then phoned customer service who promised to find out why I had received the wrong items and that they would email me that day to let me know the reason why and when I would receive the correct size. I had to wait until 1 June for a reply, only to be told that size I required was out of stock and they would email to say when they expected them to be back in stock. I am still waiting! I have found their web site to be very slow, waiting minutes for the screen to update, difficult to contact the sales department, and promises from the customer services department unfulfilled.”

Helpful Report

Good Afternoon Jim, Thank you for getting in touch with Vital Parts following your recent order. I am sorry to hear there were difficulties using the website and that our team was not accessible enough for you to contact. I have sent you an email to outline steps taken to resolve this matter for you and look forward to your response. Please accept my apologies for any trouble this has caused you and whilst things do not always go to plan, rest assured I will continue to work with you to resolve this in the best way. Kind Regards, Victoria Customer Service Manager.

“I needed stoppers for a couple of water butts (for holes from old fittings) and, with a bit of gentle persuasion and cursing, the bigger plugs fit perfectly. What I like is the choice of sizes - generally not so common these days.”

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“Excellent service. All very smooth & efficient. Would definitely recommend.”

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“Excellent size thinking outside the box used to plug return pipe on my koi fish pond filter when cleaning out impressed”

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“Brilliant service! Helpful call on line and flawless ordering and delivery of replacement feet for the church hall chairs. Received well within the quoted delivery timescale.”

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“Excellent service, very fast delivery of sample and order. Would highly recommend Vital Parts”

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“I ordered some caster towers for my office chair, to replace the caster wheels. Dispatch was prompt, and the prices were more than acceptable. There was a £10 minimum order, so I had to add on a small item but this was a minor issue. The items supplied were 10mm not the 11mm that I needed, but Vital-Parts' customer service was very good indeed as they posted me the replacements without any hassle, and I received them the next day. The true test of customer service is when things do not go quite right. I am very happy with their service.”

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“Arrived quickly and item as described.”

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“Excellent product and excellent service!”

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“This product is precisely what I required. It fits my panel exactly with the lugs engaging with the back of the panel. Couldn't be better, so I am very pleased.”

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“Great service from Vital Parts. I dont know any other company that stocks the product I buy from them, but they have never let me down. The product is vital to my business and I can rely on them to deliver on time every time. Would fully recommend them to any prospective buyer.”

Vital Parts 5 star review on 31st May 2021

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“Once ordered the felt glides were delivered promptly even though on free delivery”

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“Parts arrived quickly, fitted the steel box section perfectly and were at a good price, in fact a fraction of what they were for sale on ebay. What more can I say except I that would recommend Vital parts.”

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“Very good service with a personal touch,impressed”

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“Good product and great service. Ordered midday Friday received Monday morning. Exceptional”

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Vital Parts is rated 4.7 based on 2,989 reviews