Vital Parts Reviews

Name: Vital Parts
Address: Unit 17 Palace Industrial EstateBircholt Road, Maidstone
Rating: 4.74

4.7 Rating 2,990 Reviews

94 %

of reviewers recommend Vital Parts

4.7

Based on 2,990 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Vital Parts:

We are a friendly and innovative Plastic, Rubber & Metal Components company based in Maidstone, Kent. Supplying a wealth of standard and bespoke products for use in a number of Industries from Automotive to Hospitality.

We operate online through our ecommerce store, offering free samples, next day delivery and complimentary 3-4 day delivery on every single order.

Visit us today at https://www.vital-parts.co.uk

Visit Website

Phone:

01233713581

Email:

customerservices@vital-parts.co.uk

Location:

Unit 17 Palace Industrial EstateBircholt Road
Maidstone
ME15 9XU

Write Your review

Tell us how Vital Parts made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Vital Parts 5 star review on 22nd August 2024

Edwin Simbarashe MUNYARI

Vital Parts 5 star review on 25th September 2023

Elizabeth Shuker

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent return and exchange process”

Helpful Report

“Delivery quicker than expected!”

Helpful Report

“Helpful advice over telephone followed by efficient delivery of the right goods”

Helpful Report

“Quick and professional service will use again”

Helpful Report

“I search the internet high & low to get the inserts for my garden furniture. I came across your website and spoke to a member of your staff who advised me how to order the correct size of insert and I was delighted to fit the items which fitted perfect”

Helpful Report

“Phone manner very helpful delivery very good”

Helpful Report

“Excellent service and products”

Helpful Report

“Whenever you order you get confirmation emails to let you know what's happening and an expectedcdelivery date, my orders have always been delivered early.”

Helpful Report

“The order was dealt with efficiently after trying a sample.”

Helpful Report

“Parts ordered were for a Gazebo purchased in Singapore, was not confident parts would fit exactly. However parts received were perfect and now fitted. So far all orders received have been first class and promptly received.”

Helpful Report

“Very happy with the product and it fits perfectly fine very pleased”

Helpful Report

“Good products excellent service definitely recommend”

Helpful Report

“Very helpful, supplied samples quickly, follow-up phone call to check if I had received them, order placed and items arrived quickly, items have been fitted (chair leg feet - tapered), they are black but non-marking, very good value for a quality product”

Helpful Report

“I only needed one box section end they were very helpful and had the size i needed would highly recommend.”

Helpful Report

“First time using Vital Parts and only placed a small order, but there was no problem and the service was first class. Have now added them to our list of prefered providers.”

Helpful Report

“Excellent service, even on a small order, AND even sent me some samples prior to me placing an order. Just made ordering and delivery so simple.”

Helpful Report

“I have requested an exchange for my items but I have yet to have a response. Poor customer service. I will be ordering parts elsewhere from now on.”

Helpful Report

Hi Oliver, apologies that it took longer than expected to respond to the return request, from time to time these requests can build up due to processing but we are always trying to improve efficiency here so your feedback has been noted. I do believe your request has now been dealt with and the items exchanged. I hope that this resolution was satisfactory and that you won't be put off from using us in the future. If there is anything else we can do to help, please do get in touch via email or over the phone. Kind regards, Josh B.

“Very polite and helpful staff. Quick delivery of samples. Fast service on the following main order.”

Helpful Report

“informative, helpful and prompt”

Helpful Report

“You delivered very quickly, as promised, and the goods were 1st class exactly as described.”

Helpful Report

Vital Parts is rated 4.7 based on 2,990 reviews