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Vital Parts Reviews

4.7 Rating 2,990 Reviews
94 %
of reviewers recommend Vital Parts
4.7
Based on 2,990 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 91%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Vital Parts Reviews

About Vital Parts:

We are a friendly and innovative Plastic, Rubber & Metal Components company based in Maidstone, Kent. Supplying a wealth of standard and bespoke products for use in a number of Industries from Automotive to Hospitality.

We operate online through our ecommerce store, offering free samples, next day delivery and complimentary 3-4 day delivery on every single order.

Visit us today at https://www.vital-parts.co.uk

Visit Website

Phone:

01233713581

Email:

customerservices@vital-parts.co.uk

Location:

Unit 17 Palace Industrial EstateBircholt Road
Maidstone
ME15 9XU

Write Your review

The order was incomplete on arrival but the response to rectify the problem was clear and quickly resolved. Good quality product
Helpful Report
not happy !told the assistant what size I wanted and asked would it be ok and was told yes, but when arrived they were too big so had to cut to size just because I couldn't be bothered of sending back
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Hi Pete, Apologies that your experience was as seamless as we hoped. Our advisors are only able to suggest based on the measurements provided and unfortunately can not guarantee accuracy every time, in the future I would suggest requesting a sample to test the sizing beforehand. In the case of similar happening, you can always ring up and request an exchange for a more suitable size, which we would be happy to do free of charge. Kind regards, Josh.
All the parts were there and in the colours ordered. Delivered in good time.
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Apart from two feet with wrong size screws for adjustment, these replacements were expedited very quickly. The range of feet with bolt screws are stunning. I will know where to go for our own Hotel summer furniture which I will look towards replacing the feet soon. Many thanks for a very prompt supply.
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The items supplied were exactly as stated on the website, and they turned up when expected with no delays or other issues. A faultless service even for such a small order. I will definitely use again when the need arises, and would highly recommend this company.
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Great company to buy from. Order received promptly. Items good value for money and great quality. Would definitely buy from them again.
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Excellent service. Excellent PTFE chair leg and table leg protection
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Ordered three types of part. Two were Ok , the silicone plugs delivered were the wrong size.I emailed with the details and concern on 18th April and so far no response. Rather too long to reply I feel. As a result of this review had a call from Mike who got the correct plugs sent immediately so great customer service after a false start. Thanks.
Helpful Report
Hi Jonathan apologies that we didn't respond to your issue in good time, we appreciate the importance of keeping customers up to date and in the know with the situation of their order. You should now have received contact from our customer services team who will be taking steps to resolve your issue, if there is anything else we can do to in the meantime please do get in touch with a member of the team. Kind regards, Josh
The furniture glides arrived unfortunately there were no screws in the parcel. I contacted vital parts and the screws arrived the next day. Glides are being fitted tomorrow so hopefully I'll be able to move my heavy furniture with ease. Pleased with service from vital parts.
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Difficult part to source, between us we ordered the incorrect item but this was replaced with a larger one without hassle. Very helpful. Highly recommended for items unobtainable anywhere else.
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The item I 'bought' on line was out of stock and a full and immediate refund was made with an apology. Subsequently they provided alternative parts which solved my problem. Excellent service.
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Parts arrived promptly and as described.
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Vital Parts sent me samples overnight and delivered them within 2 days.Excellent service
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Vital Parts provided components that I had found difficult to source in small numbers. They recommended an alternative part to resolve a shortage issue. The service was personal and delivery was upgraded to make up for time lost due to the shortage. Very satisfied.
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I have not received the items to date. I have sent an e-mail to harrys@vital parts.co.uk and have had no response. I also talked to a person on the chat line and they said they would chase up the order but to date still have had no response. I have purchased the same items proviously and had no issue so I dont know what the issue is this time. Still havce not received the items. Kind regards, Mark.
Helpful Report
Hi Mark, please accept our apologies for not responding to your enquiry in good time. The issue with your order came from our courier DPD delaying the parcel for a reason not given, this meant that there was a delay in response whilst we looked into it. In the meantime we have sent out a replacement which should hopefully be with you soon, the tracking details have been forwarded to your email for your reference. If there is anything else we can do to help, please do give us a call or send us an email. Regards, Josh.
Service tres professionnel .contact reactif par mail , envoi rapide .
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Good qualty swivel feet. I replaced the feet on two new desks of which where hard to level. With vital parts feet have adjusted the level to within 1mm. On two desks side by side. Well done vital parts..
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you sent out the sample very quick and followed up with a phone call when I ordered more of the same they turned up quickly thank you
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A very tiny order for a company this size, but happily despatched. Very pleased.
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Great price, fantastic quality product ....very quick delivery
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Vital Parts is rated 4.7 based on 2,990 reviews