Vital Parts Reviews

Name: Vital Parts
Address: Unit 17 Palace Industrial EstateBircholt Road, Maidstone
Rating: 4.74

4.7 Rating 2,990 Reviews

94 %

of reviewers recommend Vital Parts

4.7

Based on 2,990 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Vital Parts:

We are a friendly and innovative Plastic, Rubber & Metal Components company based in Maidstone, Kent. Supplying a wealth of standard and bespoke products for use in a number of Industries from Automotive to Hospitality.

We operate online through our ecommerce store, offering free samples, next day delivery and complimentary 3-4 day delivery on every single order.

Visit us today at https://www.vital-parts.co.uk

Visit Website

Phone:

01233713581

Email:

customerservices@vital-parts.co.uk

Location:

Unit 17 Palace Industrial EstateBircholt Road
Maidstone
ME15 9XU

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Vital Parts 5 star review on 22nd August 2024

Edwin Simbarashe MUNYARI

Vital Parts 5 star review on 25th September 2023

Elizabeth Shuker

Anonymous

Anonymous // 01/01/2019

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“Shocking and slow customer service. Parts ordered not in stock, even though they showed on thier website. Wasn't contacted until the due date of delivery, even after paying extra for expedited delivery. No contact on the day the item should have been dispatched! Took a further 3 days to get the substituted parts.”

Helpful Report

Good Afternoon Colin, Thank you for getting in touch with Vital Parts regarding the order placed in April. Please accept my apologies for the delay in getting the goods out to you, I can see the order was placed dated 19/04 and dispatched dated 21/04 taking two days for dispatch and then additional time for them to arrive. This is outside of our usual turnaround time and can advise this was due to a staff shortage in our warehouse. I am sorry that the goods did not arrive for you and have sent you a separate email to discuss this further. Kind Regards, Victoria Customer Service & Engagement Manager

“Parts received quickly and fit well”

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“Rubber feet ordered for table and chairs delivered as stated and with fitting screws”

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“Just what we needed, quick efficient delivery good price thank you”

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“Excellent quality, value for money, and quick efficient delivery...I will buy again from Vital Parts.”

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“Wow...now this IS service. Placed order (first of many I hope) with VP. Received a call from a very helpful assistant (Emily I think) who advised that certain parts were not available and provided guidance on alternatives. These turned out to be just fine. All products were of excellent quality and delivered very promptly. Finished the job ahead of schedule making me and my customer very happy.”

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“quick delivery, the parts do the job.”

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“Excellent product, speedy delivery all over great experience”

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“post caps done the job , very satisfied , many thanks , Col”

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“Really fast response for a small order, well packaged , arrived within quoted lead time and all items looked and performed beyond stated description. Happy to recommend Vital Parts and will use them as regularly as I can in the future.”

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“Good accurate information on website, speedy delivery, items were as described.”

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“Prompt delivery, no problems.”

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“Really delighted with the replacement rubber feet for my four resin weave patio chairs, they fit perfectly and were easy to fit, restoring my garden furniture to look like a new set.”

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“Ideal products at a very competitive price. That's why I shop at Vital Parts.”

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“Just what we needed arrived promptly. Would use again”

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“Great service, quick delivery and quality products .”

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“Good quality felt and steel screw-on feet for chairs and tables very neat”

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“Very efficient. I had to call the company to get more information about the product and the choices I had. They were very helpful and helped me choose the right product (adjustable feet for patio chairs) and they worked perfectly.”

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“Parts requested were out of stock. I received a phone call offering better alternative at same price which were then delivered promptly. New parts were perfect.”

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“Excellent customer service”

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Vital Parts is rated 4.7 based on 2,990 reviews