Vital Parts Reviews

Name: Vital Parts
Address: Unit 17 Palace Industrial EstateBircholt Road, Maidstone
Rating: 4.74

4.7 Rating 2,989 Reviews

94 %

of reviewers recommend Vital Parts

4.7

Based on 2,989 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Vital Parts:

We are a friendly and innovative Plastic, Rubber & Metal Components company based in Maidstone, Kent. Supplying a wealth of standard and bespoke products for use in a number of Industries from Automotive to Hospitality.

We operate online through our ecommerce store, offering free samples, next day delivery and complimentary 3-4 day delivery on every single order.

Visit us today at https://www.vital-parts.co.uk

Visit Website

Phone:

01233713581

Email:

customerservices@vital-parts.co.uk

Location:

Unit 17 Palace Industrial EstateBircholt Road
Maidstone
ME15 9XU

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Vital Parts 5 star review on 22nd August 2024

Edwin Simbarashe MUNYARI

Vital Parts 5 star review on 25th September 2023

Elizabeth Shuker

Anonymous

Anonymous // 01/01/2019

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“Good service, good price, good product, good delivery. Thanks Vital Parts.”

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“Excellent customer service . Sorted my chair protectors - only company with product that I required.”

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“I had a problem with my Garden chairs being too low and Vital parts had all the bits to extend the legs. Much cheeper than Amazon or deeper foam cushion options. All parts very good and the Test parts helped confirm the bits needed before purchase. Great service”

Vital Parts 5 star review on 5th August 2023

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“All ok. Parts arrived on time”

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“I spoke on the phone to customer services to as for some more information before placing my order and the lady was extremely helpful in answering my questions. The ordering and delivery process was easy & straightforward. The Teflon glides that I purchased are great quality and easy to apply. I am very pleased with my purchase & would recommend Vital Parts.”

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“These were perfect for us. Almost exactly the same as the original ones we needed to replace and since the originals are posted from Europe these were much better value”

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“Prompt delivery, good value and reliable service”

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“Excellent customer service and product knowledge, also then followed up after delivery to ensure all ok. Highly recommend and have already placed another order.”

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“Slight problem with my order but this was fully explained and alternatives offered.”

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“Great service”

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“Ordered two items, one was not in stock and an alternative was offered to me. Delivery was speedy, once I'd agreed the substitution. Great service and product. Super choice on the website. Most impressive!”

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“Very good service. The ordered part was not available so a quick call to notify me and ask if an alternative dimension would be acceptable meant there were no delays in the delivery. And the alternative parts fitted perfectly. Many thanks”

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“A quality pack of metal hinges and great communication. Thanks”

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“Turned up as requested”

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“The part offered as an aternative to the one ordered that was out of stock. Did fit, although it was quite tight and part of the ribs were shaved off by the end of the tube.”

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“They advertised Grey caps. They didn't have any . They rang me to say so . They then said they had Black available. They asked if they could send Black instead of Grey . I said yes . They arrived 3 days later . Good service.”

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“Easy to order, parts as described, prompt delivery. Great!”

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“Excellent customer service as usual.”

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“Good stuff and quick delivery.”

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“A great company to buy from. Order arrived quickly and well packaged. I've also asked for an item which is not stocked and with an unusual shape and purpose, they are helping me to find the part, that proves to me that they are a reputable company and customers do matter. Brilliant!”

Helpful Report

Vital Parts is rated 4.7 based on 2,989 reviews