Vital Parts Reviews

Name: Vital Parts
Address: Unit 17 Palace Industrial EstateBircholt Road, Maidstone
Rating: 4.74

4.7 Rating 2,989 Reviews

94 %

of reviewers recommend Vital Parts

4.7

Based on 2,989 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Vital Parts:

We are a friendly and innovative Plastic, Rubber & Metal Components company based in Maidstone, Kent. Supplying a wealth of standard and bespoke products for use in a number of Industries from Automotive to Hospitality.

We operate online through our ecommerce store, offering free samples, next day delivery and complimentary 3-4 day delivery on every single order.

Visit us today at https://www.vital-parts.co.uk

Visit Website

Phone:

01233713581

Email:

customerservices@vital-parts.co.uk

Location:

Unit 17 Palace Industrial EstateBircholt Road
Maidstone
ME15 9XU

Write Your review

Tell us how Vital Parts made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Vital Parts 5 star review on 22nd August 2024

Edwin Simbarashe MUNYARI

Vital Parts 5 star review on 25th September 2023

Elizabeth Shuker

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a few plastic caps to fill some unsightly holes in my motorbike frame. The order was only a few pounds, but when there was an issue with one of the caps being out of stock a really nice lady rang me to explain and offer an alternative. I was thrilled and the supplied parts are excellent. If only the people that I purchased the bike from had this level of customer service. Overall excellent thank you A++++?”

Helpful Report

“Brilliant website followed by brilliant service plus package arrived ahead of date expected. Will certainly use Vital Parts in the future.”

Helpful Report

“Service and feedback excellent”

Helpful Report

“Very prompt service got parts within 2 days of order and a good fit so very pleased. Will use them again”

Helpful Report

“Very pleased with Vital Parts , I wanted some supports for swimming pool legs to spread the load these scaffolding leg supports were just the job and a good prices Previously I had been let down by another firm who accepted my order only to realise they had no stock for several weeks but Vital Parts had the goods in stock and a better price . Thank you Vital Parts.”

Helpful Report

“Ordered self-adhesive teflon squares to stop the bottom of my desk chair scratching the wood floor underneath. Very helpful on the phone when I rang for advice and suggested exactly the part number I should order. I then ordered on-line. It arrived swiftly and did the job perfectly. I would recommend Vital Parts without reservation.”

Helpful Report

“Excellent service and prompt delivery”

Helpful Report

“Excellent service - excellent product.”

Helpful Report

“Excellent service that also provides parts that can be difficult to find elsewhere. When the parts that I ordered were found to be out of stock they rang straight away and sent them as soon as they came back into stock. Truly good service.”

Helpful Report

“I needed some replacement feet for my 10 year old patio table. I went online little thinking I would be able to get anything. The manufacturer of the patio table was no help, but Vital Parts had almost exactly the feet I was after. They came in a couple of days, fitted perfectly and the table is now back in use on the patio. The new feet were a lot less expensive than buying a new table - so a great outcome.”

Helpful Report

“Very convenient and everything was in stock and delivered promptly.”

Helpful Report

“Parts were a perfect fit and received in a timely manner. Would repeat order when required.”

Helpful Report

“Excellent service and advice. The representative that I spoke to was incredibly helpful and was able to advise me on the product range as well as offering ideas for other suitable products that I could use for my purposes. Very helpful staff and easy to do business with.”

Helpful Report

“I consider myself fortunate to have purchased replacement feet for an old Office World desk. The feet were better than the originals because of wider pads, but with the same screw length and thread size.”

Helpful Report

“Great to find some much needed obscure parts. Quick and easy transaction.”

Helpful Report

“My order arrived when promised and was perfect for the purpose I intended. Will certainly use Vital Parts again 👍”

Helpful Report

“Quick service and no dramas! Exactly as ordered. Many thanks 👍👍”

Helpful Report

“Simple process on line for ordering. Very clear description of products and sizes. I then received a call explaining that one off my orders was not available at the moment in rubber company, but available in silicon. I accepted the product and she told me they would dispatch my order that same day. 2 days later my order arrived on my door step.Great service. Very Happy . Many thanks.”

Helpful Report

“Exactly what I wanted -delivery time amazing came the next day as promised. Really making a difference to my husbands confidence when using his stick. Great product -great service . thankyou.”

Helpful Report

“Parts ok Postage so expensive for a few plastic bits you need to source better for me to use you again”

Helpful Report

Vital Parts is rated 4.7 based on 2,989 reviews