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Vital Parts Reviews

4.7 Rating 2,989 Reviews
94 %
of reviewers recommend Vital Parts
Company Reviews Product Reviews
1,498
 Metrics Info
4.7
Based on 2,989 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 91%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Vital Parts Reviews

About Vital Parts:

We are a friendly and innovative Plastic, Rubber & Metal Components company based in Maidstone, Kent. Supplying a wealth of standard and bespoke products for use in a number of Industries from Automotive to Hospitality.

We operate online through our ecommerce store, offering free samples, next day delivery and complimentary 3-4 day delivery on every single order.

Visit us today at https://www.vital-parts.co.uk

Visit Website

Phone:

01233713581

Email:

customerservices@vital-parts.co.uk

Location:

Unit 17 Palace Industrial EstateBircholt Road
Maidstone
ME15 9XU

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Anonymous
Verified Buyer
“Delivery was super quick 2 days from ordering online and the caps I order fitted perfect and were well priced.”
Helpful Report
Anonymous
Verified Buyer
“Perfect replacement s for my step ladder feet”
Helpful Report
Beverly Chioccon
Verified Buyer
“Handy samples service helped me to order the right item for my needs. I was delighted to receive a follow up email from Adam asking if he could help. I had already placed an order and he helped me with new samples for another project. My order arrived promptly and is of good quality.”
Helpful Report
David
Verified Buyer
“There were some problems with an order I placed but these were resolved in a very careful and most satisfactory manner.”
Helpful Report
Good Afternoon David, Thank you for getting in touch regarding your recent experience with us. I can see that the stock issue mentioned delayed the goods being processed and the order shipped out to you in time. Please accept my sincere apologies for the inconvenience this has caused you. I have sent you a separate email to discuss the delivery issues in more detail and look forward to working with you to resolve this fully. Kind Regards, Victoria Customer Service Manager.
Anonymous
Verified Buyer
“Good prices and fast delivery”
Helpful Report
Sagheera Iqbal
Verified Buyer
“Really easy to order and arrives promptly. Really easy to exchange too”
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William McKenzie
Verified Buyer
“Very efficient. Would use again”
Helpful Report
Karen Knight
Verified Buyer
“I was very impressed with the speed of delivery and quality of the products I ordered. They fit perfectly and my garden furniture no longer scratches my new patio.”
Helpful Report
Chris Parker
Verified Buyer
“Huge choice of plastic and rubbery bits with good guidance on sizes. Easy to order and very prompt service.”
Helpful Report
Tim Maylor
Verified Buyer
“Great adjustable feet. Very responsive service. Very fast delivery. Can't fault them at all !”
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Anonymous
Verified Buyer
“Excellent service and quality products. I mistakenly ordered the wrong product but was pleased to be able to speak to one of the team on the phone within minutes who sorted the issue for me with no fuss. My items arrived quickly and I was very pleased with the quality.”
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Robert Argent
Verified Buyer
“Great communications from sample to quote to delivery. Working with Vital parts is now an asset in our businesses tool box.”
Helpful Report
Lionel Gibbs
Verified Buyer
“Easy ordering, quick delivery, no problems.”
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Richard Cantwell
Verified Buyer
“Order arrived promptly very good service”
Helpful Report
Chris Bird
Verified Buyer
“I was very pleased with the way my order was processed and I was kept informed of progress. I wouldn't be without my vital parts!”
Helpful Report
Anonymous
Verified Buyer
“Great level of product detail for items that are low in value.”
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Anonymous
Verified Buyer
“I found it easy to order and service was quick. Would definitely recommend.”
Helpful Report
Alwyn
Verified Buyer
“Excellent service by all staff by providing item samples followed by prompt delivery”
Helpful Report
Katy
Unverified Reviewer
“Really pleased with the customer service. Account manager, Stephanie is really helpful. Makes sure we have our order as soon as possible. Good company to purchase from.”
Helpful Report
Anonymous
Verified Buyer
“Parts shown in stock so paid for next day delivery. Some parts not in stock so was partly refunded but not for cost of next day delivery.”
Helpful Report
Good Afternoon, Thank you for taking the time to leave your feedback and comments regarding your recent order with us. I can confirm I have reviewed this and can see that the refund was processed as mentioned however the order was placed for standard delivery 3-5 working days and therefore Next Day delivery would not have been processed for you. Please accept my apologies for the stock issue related to your order. If you would like to discuss this further please contact us via customerservices@vital-parts.co.uk and a member of the team will be happy to assist. Kind Regards, Victoria Customer Service Manager
Vital Parts is rated 4.7 based on 2,989 reviews
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