Vital Parts Reviews

Name: Vital Parts
Address: Unit 17 Palace Industrial EstateBircholt Road, Maidstone
Rating: 4.74

4.7 Rating 2,989 Reviews

94 %

of reviewers recommend Vital Parts

4.7

Based on 2,989 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Vital Parts:

We are a friendly and innovative Plastic, Rubber & Metal Components company based in Maidstone, Kent. Supplying a wealth of standard and bespoke products for use in a number of Industries from Automotive to Hospitality.

We operate online through our ecommerce store, offering free samples, next day delivery and complimentary 3-4 day delivery on every single order.

Visit us today at https://www.vital-parts.co.uk

Visit Website

Phone:

01233713581

Email:

customerservices@vital-parts.co.uk

Location:

Unit 17 Palace Industrial EstateBircholt Road
Maidstone
ME15 9XU

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Vital Parts 5 star review on 22nd August 2024

Edwin Simbarashe MUNYARI

Vital Parts 5 star review on 25th September 2023

Elizabeth Shuker

Anonymous

Anonymous // 01/01/2019

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“Thank you for the good service.”

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“Product was great, when fitted looked fantastic”

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“found just what I was looking for. only a very small order so next day delivery at nearly £5 seemed a bit excessive but no other option. Would definitely recommend for those hard to find or even name! fixings.”

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“Sorry to leave a disappointing review ! Placed order on a Tuesday paid for 1-2 days delivery got phone call Tuesday afternoon suggesting a replacement item all good so far …. Accepted replacement…. Took a chance and booked a Chippy for Thursday afternoon, the received an email ! Asking me if I could choose another replacement item ! Which obviously meant there was going to be no delivery… I rang to sort out whatever could be sorted and the man on the other end of the phone was very apologetic, I had to ask for a next day delivery of my order which I was made to feel as if it would be done as a favour !! In short I Paid for 1-2 days delivery took 3 luckily Chippy took £20 for time and fuel, products are great and I have now completed the task. Would use again but won’t be relying on delivery timings.”

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“Very helpful finding an alternative for an out of stock part. Prompt delivery and top quality products.”

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“VERY FAST SERVICE. FOR BOTH QUOTATION AND DELIVERY OF GOODS”

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“This is the second time I have purchased various size tops for garden post tops to prolong the life of our fencing. Great service”

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“Each foot has a metal washer inside, brilliant !”

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“Prompt delivery, good product”

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“Cannot fault this company. A different item arrived from the one I ordered but with a quick phone call, the issue was resolved with no fuss whatsoever. A pleasant and helpful young lady in customer service. Will use this company again.”

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“Very helpful and were able to get our parts at a short notice.”

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“Excellent product, with quick delivary times.”

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“World class service”

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“great swift vital service”

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“I am in the process of returning the items because they didn’t arrive in time, due to a slow processing of the order, and consequently I had to buy from another supplier. Other than that, I think he customer service is very good and you are very helpful. The delivery and speed of processing just didn’t deliver this time. Alex”

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“Good Parts fast delivery easy to order.”

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“Excellent fit, lathe up running again. Good service.”

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“friendly receptionist , very attentive and provide an excellent service wish there was more like them”